koolkorsa
Member
Registered: 15th Jun 03
User status: Offline
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Just thought i'd warn you all of the illegal activites liverpool victoria have recently used. Nearing 12months of my policy they sent me a renewel quote of £1450 which was over 400quid more than the best quote i got. So i rang them to see if they could do better they sed no so i told them i will not be continuing my policy. Then several days later got a letter addressed to me saying we have assumed you will continue with your policy this year and have deducted the sum of £1450 from your credit card. Firstly they cannot withdraw money without my prior consent and second the letter was addressed to me, the policy holder and not the owner of the card, i.e. the person paying the money. They have since been contacted several times to inform them that this is unlawful and that i specifically said i do not want to continue with my insurance. Now 4 weeks later they have sent a letter saying insurance cancellation and refund - £1300. Leaving out £150. Absolutely shocking service in short and completely illegal and against any industry guidelins. I would not recommend them to anyone based on my experience.
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sfxer
Member
Registered: 23rd Aug 00
Location: devon, england
User status: Offline
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thats disgusting
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Phil321
Member
Registered: 10th Mar 01
Location: Manchester
User status: Offline
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All you have to do is send them a letter saying they have 14days to give you a FULL refund or you will issue legal proceedings through the small claims court and report your problems to the motoring press.
Surprising how quicly they'll pay up 
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stubbsy
Member
Registered: 5th Jun 01
Location: stoke-on-trent
User status: Offline
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i got a letter off them saying they will asume that i want to carry on my quote with them if i dont contact them 5 working days before the policyruns out and they will automatically debit my account, £100 more than last year too
i rang them up told them i didnt want it but havnt heard anything since so presume its ok. sneaky trick of them though 
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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whereas ive had nothing but good service from them, but i agree this is illegal.
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koolkorsa
Member
Registered: 15th Jun 03
User status: Offline
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yer its all k though, my dads a barrister. sure he'll sort it.
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Phil321
Member
Registered: 10th Mar 01
Location: Manchester
User status: Offline
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I reccommend that you post this on as many message boards as possible aswell. A lot of people could get caught out by this.
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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my bro got renewal letter other week
wanted to insure 3rdparty but was £70 more expensive than FC 
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Arnie
Member
Registered: 24th Sep 02
Location: Maidstone, Kent Drives: Seat Leon Cupra R
User status: Offline
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Thanks for the warning!
I'm with LV and my insurance runs out end of March!
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Yeah mine runs out end of JAN an I intend to cancel my policy...best bet it to inform them u wanna cancel at renewal...get them to send your NCD entitlement then cancel the Direct Debit at bank...that way they cannot take any money...
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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all insurance companys do this! when tesco have sent me my renewal for its ays on it that if i do not wish to renew my policy with them then i should ring up and cancel it! if not the they carry on as normal taking the money from your account! supose its good if ur an older person who pays fuk all insurance any way so they dont really have to ring about to get the best quote that they can! but not for us younger people!
i do belive LV wer cheeky bastartd for ripping you off £150 i wud take them to court or threaten them with it untill u get your money back!
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Corsa Sport Gav
Member
Registered: 12th Feb 03
Location: Durham, County Durham Drives: A6 Allroad
User status: Offline
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onli took thm 3 attemps to get my car reg correct! and thn it took em 4 goes to get the paymets right, they quoted me 1200, but they got it wrong it shud be 1400, but there letting me hav it for 1200 which is bout 96 quid a month, aprt from tht ive had no prbs wit em
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koolkorsa
Member
Registered: 15th Jun 03
User status: Offline
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well my dads sorting it out. they aint entitle to charge my dads card for the next years insurance without informing him. Thats basically stealing. They aint got a leg to stand on and they know it.
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dannycorsa c
Member
Registered: 8th Mar 03
Location: manchester (astley/tyldesley)
User status: Offline
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ul be alright!
iv just gone with HIC in new years day but they aint sent me the paper work thru yet!!
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jrsteeve
Member
Registered: 3rd Apr 02
Location: Manchester
User status: Offline
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i took out a policy with them last year, got the paper work, but there was nothing to sign or send back to them.
This happen to anyone else?
I thought you had to declare that the forms were accurate and correct
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