Skinz
Member
Registered: 15th May 03
User status: Offline
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I dont know about anyone else but i find ebay customer support shocking. Ok its all well and good if everythings going ok but when the shit hits the fan and others start causing you trouble then its so frustrating that you have to email, nothing gets done! For instance we had another user that was getting jealous of our product, he was selling something similar but we were getting all the sales, so he emailed ebay claiming he had copyright over the product and we were selling his copyright the cheeky fucker, i'd written the program my god damn self!! Anyway our ads were removed by ebay which is another aspect i find crap, they instantly take the persons word for it before finding out the true facts.
Tried sending numerous emails through that crappy contact form saying it not correct, nothing was done about it, Live Help didnt help. they just linked us back to the contact form. I think now ebay are advertising on TV its time they set up some kind of helpline.
What I have noticed though is they are slow to come back to you, if the do at all, when you have issues with others, but if your late paying there fees they are instantly onto you!
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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Yup, eBays a law unto itself. Paypal's just as bad. Just prey you don't have any problems there either!
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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It is getting better but still a load of crap. They just confuse you so you don't bother 
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BlueCorsa
Member
Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline
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They do have a phone support helpline but its only available to Platinum and above PowerSellers or something stupid like that!
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bradfincham
Member
Registered: 20th Sep 02
Location: East Of England Drives: Clio 172
User status: Offline
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My mums business account got hacked into, it took them 6 days to sort, by then £800 from paypal was missing and we had lots of angry customers that wanted questions answered!
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Skinz
Member
Registered: 15th May 03
User status: Offline
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ttt
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John
Member
Registered: 30th Jun 03
User status: Offline
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Ebay and paypal are both a license to print money. I had a guy pay me via paypal, so money being in my paypal account i sent the goods. Couple of days later paypal decided the payment was fraudulent on his end and took the money back off me. I thought that was a disgrace. Should they not have checked if it was a legit transaction before telling me I had the money. Luckily the guy was genuine but if he wasn't I would have been without item he won, and no money.
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