Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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Right, about 6 months ago i bought a custom built PC from a local man (builds/repairs PCs for a living).
From the day i got it, it kept having errors on the software etc
few weeks later it started to restart randomly
it was back in for testing many many times, he couldnt find what was causing the computer to crash.
Ok
so i took it to another place for testing......the chap said it was the PSU.
he charged me £75...£25 for the part, £50 for the diagnosis
the computer is still the same..... i have txt this new chap and told him the score and that i want my £ back for the diagnosis as the computer is still not ok....
I have a feeling that he aint gonna give me my £ back but i will try loads!
Ok
so what shall i do? i really dont wanna demand a new pc as its gonna put the original fella (who i bought it from) out of pocket blah blah by quite a bit of £...
i need ure advice please people as this is really effecting me now (as its a family computer and im under severe pressure to get it sorted)
i dont want to buy a new PC as why should I? spent loads on this 1 already
Kind regards
Munch
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jamied
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Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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yeh its shit buying pcs off local 1man bands, i have built about 10 systems to sell and have had one guy come back it was faulty ram. The first guy should have sorted it IMO, and £50 for a diagnosis is a discgrace PSUS are a tenner and 10mins to fit.
[Edited on 13-01-2006 by 306CORSA]
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Mistamist
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Registered: 16th Jul 03
Location: Gillingham, Kent
User status: Offline
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Does it literally shut off like you have pressed reset? as i had this problem and it had something to do with the power pack, i was consuming too much power so it shut down, i had to get a higher ampage powerpack.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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to be honest, the PSU has helped a bit like so dont mind paying for that, BUT £50 has hurt me alot. been so pissed off 2day
it has blue screens now (set it like that) so the latest error is win32k.sys blah blah
it shuld of been sorted for that £50 i paid...
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Andrew
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Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Munchie, i had this problem with one of my systems. Changed the RAM and PSU but didn't solve anything. Changed the motherboard and CPU and it's fine.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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i shuldnt have to pay for all this tho!!!! ill see wat happens, just dunno wat to say to the original guy who built it lol
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MR2Mike
Member
Registered: 20th Jan 05
Location: Old Trafford. Drives: MR2 N/A
User status: Offline
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is it exactly the same after formatting? if so, the pc was dodgy in the first place, so get your money back, why should you be out of pocket instead of the first guy?
just save up and buy a cheap dell pc mate, proper quality, no hassles.
[Edited on 13-01-2006 by Mike_Corsa]
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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No Munchie you shouldn't. Those parts should be still under guarantee.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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yeh was same after formatting....i dont think i can get a refund like!!! can always ave a go tho
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MR2Mike
Member
Registered: 20th Jan 05
Location: Old Trafford. Drives: MR2 N/A
User status: Offline
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course you can, beat his ass
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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Just had this back.....from the 2nd dude
"Hi,
Got your text, I’ve been out.
Can you answer some questions about the nature of the crashes now?
Is it the same blue screen error messages as before?
When the crash occurs:
are you running bittorrent client software?
are you converting video to dvd?
Is there a specific operation which causes the crash?
Quite a few bittorrent users who have called me in to sort out their machines who genuinely thought there was a hardware fault that no one could fix. At great pains they accepted that their machines would crash or lock up eventually while downloading due to the bittorent software.
Likewise I convert videos to dvd as well and I find my machine will die sometimes, quite often in fact. There a lots of programs that I use like 3DS Max which will crash my computer as well.
Re: Diagnosis refunds:
I do offer a no fix no fee guarantee. In this instance I feel that 2 distinct problems were identified and resolved.
1. The graphics card fan was clogged with dust and not spinning. I cleaned and oiled it and made it run smoothly. Potentially It could also be a sign of damage to the graphics card. I would recommend upgrading to a 128mb AGP card. This would mean the motherboard speeds would match the graphics card better.
2. The power supply rating was well bellow recommendations for an Athlon XP system. So I installed a new power supply as agreed.
NB: Further consultancy given regarding wireless usb driver installation.
All in I think I have served you well.
If I can help resolve the most likely cause of the crashing I will.
Best,
Rod"
i replied with...
"Hi, i get a blue screen saying win32k.sys or something like that even when im just surfing the internet.
havint even opened the bit torrent software since getting the pc back and have only tried converting movies a few times with no success (altho this is the least of my worries)
i am probably going to trading standards over the supplier of my pc as its costing me uneccessary money.
im not asking for a refund on the PSU but is it possible for say £40 back? i appreciate it that you went through the effort to supply and fit the PSU so I am offering you a sum of money for ure efforts, but the problem still hasnt been solved (and im NOT blaiming you!) so its time for the trading standards to step in if a full refund is not given for my pc (from the original supplier)
as for the graphics card, i do not feel as though this is a major issue (as it is soon to be replaced) but again, i do appreciate the work you did on it, I just cannot justify spending £75 on a PC that i still cant use!
I hope you can understand what im talking about! Sorry for late reply, have only just got this barge back onto the internet!!
Ure advice and other other peoples advice will also be passed onto the supplier for a full explanation of what has actually gone wrong on this system..
again...im not asking for a full refund...just a part refund as i do appreciate the work that you have put into this, although the faults are still not fixed.
Regards"
[Edited on 13-01-2006 by Munchie]
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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Hmm... to be fair, it doesn't sound like its the 2nd guys fault it's not working. But on the other hand it does sound like he's trying to fob you off about bit torrent etc causing it.
You may want to read this about the blue screen of death.
http://en.wikipedia.org/wiki/Blue_screen_of_death
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Corsa Katie
Member
Registered: 19th May 02
Location: Aldershot Hampshire/Bury St Edmunds Suffolk
User status: Offline
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less talk, more work
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John
Member
Registered: 30th Jun 03
User status: Offline
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A guy that has his computer crash when he runs software like 3dsmax or converting video obviously can't build a stable system and shouldn't be diagnosing anything tbh.
The computer should not crash unless the software is faulty, not because its testing it to its limits.
Theres not much you can do munch except try bit by bit to find out whats causing it.
1st step I would try would be the ram.
If you're not confident yourself i'd find somewhere that won't try and rip you off because both of these guys sound like cowboys.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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£50 to diagnose a PSU fault  you were robbed, doesnt even sound like that was the problem
[Edited on 13-01-2006 by Corsa_Sam]
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