MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Just phoned through my upgrade, asked them to change the date of my direct debit "sorry sir we simply cant do that"
And why is that?
"its not something we do im afraid"
Ok, but why
"we cant pshyically the date in our computer"
again, why?
"i dont think your understanding me sir, we cant change that"
Well can i speak to sum1 who can
"nobody can, we dont it"
So your perpared to lose my money and custom over this, your about as much help as the travel agent on little britain
So basically they cant change the direct debit date my money comes out, they decide when the money cums out this way: 20 days after purchasing. So in order for me to get a direct debit on say the 5th for example i have to cancel my contract (30 days notice) and then make sure i order my new phone on the Monday teh 13th March
Joke!
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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i had exactly the same thing a few months ago, refused point blank to do it, you have to cancel and start again its fcuking ridiculous
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Absolute joke
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K2 GTi
Member
Registered: 21st Oct 04
User status: Offline
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tell them to gtf 
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Thing is, my bill id perfect, phone is perfect contract and everything suites me brilliantly, Just never have any money in my account on the date they debit it, want to bring it closer to payday
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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its not, its to stop people expoliting the system 
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K2 GTi
Member
Registered: 21st Oct 04
User status: Offline
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i have hte smae problem mate, although i dont think they'll ever change the date they take it out as their cunts 
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Im going to call them tonight to complain again
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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I tried to change the date of mine when i got it as i was able to with my other contract but they said their system ist set up to do that so it now comes out a day or two before payday 
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Would it be possible to setup another bank account which Orange take the money out of on the usual date. Then you set up a standing order to be transferred from the account your wages are paid into that goes out on a date thats closer to your pay day? Then the money for your phone bill goes out your wages account when you have the money?
I know you shouldn't have to do that but its a way around it if your desperate 
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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I get paid last day every month, my bill comes out 21st everymonth always skints me out for end of month
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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quote:
Originally posted by Matty G
Would it be possible to setup another bank account which Orange take the money out of on the usual date. Then you set up a standing order to be transferred from the account your wages are paid into that goes out on a date thats closer to your pay day? Then the money for your phone bill goes out your wages account when you have the money?
I know you shouldn't have to do that but its a way around it if your desperate
yeah that can be done but its a lot of grief for a phone bill
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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either make sure you order it by x date so the money comes out when you have it or take the money out whe your paid and put it back in a day or so before the bill comes out
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Yeah you shouldn't have to fanny around sorting that but if you really want to do it and Orange wont budge on the date they take the money its the only way aside from starting a new contract Its not on though cos they should be able to sort that for you. Defo right to make a complaint
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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. So in order for me to get a direct debit on say the 5th for example i have to cancel my contract (30 days notice) and then make sure i order my new phone on the Monday teh 13th March
Joke!
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CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
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yep
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Its a farce
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chris-sri
Member
Registered: 3rd Apr 05
User status: Offline
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You can pick the date the money comes out when you set up an orange contract (if it's done in a shop.) You might find that they will be prepared to change it after the first bill although I am not 100% on that so confirm it with their customer services dept.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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I've never had any problem at all with Orange, they're a tiny bit expensive but thye have me down as a good customer so they'll usually match whatever else is out there.
You'll be best writing in. I got some money back when I lost minutes when swapping a tariff. Address is
Orange Customer Services
PO Box 10
Patchway
Bristol
BS32 4BQ
They might throw a bit of credit on there as a gesture of good will.
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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Thanx ian, im going to call tonight but i will write aswell.
i would have thought customer service would be at the forefront of the business, seeing as it depends soley on customers
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You get the recorded message 'Orange is commited to excellent customer care', which I always read back to them if I don't get what I want
There's only so much the standard people can do though. I only ever talk to retention department for deals as they have the best one, and write in for other stuff. The standard people are just computer says no.
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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I know, i actually said that to her in conversation
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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They must hear that so many times a day
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MatthewR
Member
Registered: 21st Oct 02
Location: Rickmansworth
User status: Offline
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I thought i was clever 
I think i will set up with my bank for a standing order so that i have money in my account when the bill comes through,
in proces of writing a letter now though
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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quote:
Originally posted by Ian
I only ever talk to retention department for deals as they have the best one, and write in for other stuff. The standard people are just computer says no.
Thats what I do. You tell them your gonna leave so you get transferred to that department and then I tell them what I want or I'm gonna cancel my contract with them. I always want the new customer only deals and they give them to me to get me to stay 
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