ed
Member
Registered: 10th Sep 03
User status: Offline
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Contact Asus Tech Support, only to find out they only take warrenty claims over the web. Ok, so I fill in thier form on Friday. Haven't heard from them....
Fill in the returns form on Ebuyer, they get back to me in 3 mins to say that I can return my mobo to them for a replacement...
Now lets see how long it takes them to find out whats wrong with it and give me a new one 
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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ive returned a few stuff and they usually are very efficent
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I hope so. I can't wait to install XP Pro x64 on it to see what the new processor is really like...
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nyzrox
Member
Registered: 19th Jan 06
Location: Nottinghamshire Drives: MK4 Astra GSi
User status: Offline
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ebuyer customer suipport is ace, i bought a video camera and had pixels dead in lens, got a refund in 1 day of them having it back.
In addition to this, x64 is not much different from x86 ed, only difference you will notice is better for encoding videos etc.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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first rule to warranty club, do not talk about warranty club.
second rule to warranty club, DEAD ON ARRIVAL DEAD ON ARRIVAL DEAD ON ARRIVAL!
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Reedy
Member
Registered: 11th Apr 04
Location: Hammersmith
User status: Offline
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quote:
Originally posted by nyzrox
ebuyer customer suipport is ace, i bought a video camera and had pixels dead in lens, got a refund in 1 day of them having it back.
In addition to this, x64 is not much different from x86 ed, only difference you will notice is better for encoding videos etc.
What do you expect, its a simple fault that would take all of five seconds to find and gathering that you were probably not the only one with the same problem aswell they wouldnt hesitake to give you a refund.
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Reedy
Member
Registered: 11th Apr 04
Location: Hammersmith
User status: Offline
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quote:
Originally posted by willay
first rule to warranty club, do not talk about warranty club.
second rule to warranty club, DEAD ON ARRIVAL DEAD ON ARRIVAL DEAD ON ARRIVAL!
Dont start with DOA's, Has this happened to you before? Never really get it where i work.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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quote:
Originally posted by willay
first rule to warranty club, do not talk about warranty club.
second rule to warranty club, DEAD ON ARRIVAL DEAD ON ARRIVAL DEAD ON ARRIVAL!
Did that with the wireless keyboard  Which I actually still need to return. However, I like the mouse too much to stop using it.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Well, This is the reply I got from ASUS. I am not going to bother with these guys again...
Dear Friend,
Thank you for contacting ASUS Customer Service.
My name is ZYC. I would be assisting you today.
Please go into bios---boot---boot setting configurations,
set that Quick boot to Disabled,
then save and exit to check if system can pick up all the disks on each boot.
if that still result the same,
i think you need test with another power supply unit, need to be 350W or higher, no matter what is your current PSU, and remember the connect the 4 pin ATX 12V power cord on.
Sounds like a poor excuse to me and it has taken them since Friday to come up with this...
Where as Ebuyer sent me an e-mail saying that they had recieved the mobo back. 3 mins later they had (apparently) tested it, found it faulty and have a new one in line. Then 30 secs after that ahve a new mobo on the way to me 
I recomend Ebuyer to anyone as thier service has been fantastic!
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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[Edited on 12-07-2006 by 306CORSA]
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John
Member
Registered: 30th Jun 03
User status: Offline
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I have never had ebuyer say something i've sent back isn't faulty.
Whether it is or not.
Theres not a chance they test anything.
The service depends though.
I've had good and bad experiences with them.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I've heard of people having bad experiences with them... Everytime has been great for me though.
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Corsa Sport Gav
Member
Registered: 12th Feb 03
Location: Durham, County Durham Drives: A6 Allroad
User status: Offline
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yer i had a faulty harddrive, sent it back to ebuyer and i had a new one within a week. and also i ordered some stuff which came yesterday 19" TFT and and other GB of ram, monitor was fine but the RAM had turned into a fan rang them up they told me too keep the fan and have given me a full refund plus sum postage money back and a free Delivery token  all in all am happy
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