corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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right, im due an upgrade and im kinda pissed off at what am have been told
i want the SE k800i and im on the o2 200 tariff...and i got £10 off line rental a year, due to my last upgrade...
so i pay £20 instead of £30 for the tariff
anyway she said she wants £119 for the phone...on my tariff, then she knocked it down another £50 so its £69.99 it hink is still expensive
so i went into a store today and on the tariff im on i could upgrade to the phone for £50, but the salesperson said i might get my £10 off promotion deal taken off :S i rang up and the girl said yes its fine i can still get £10 off if i upgrade instore, but when i just rang up O2 they said no i wont get £10 off cos its a store deal...i dnt understand they are part of the same company...any ideas how i can get the phone for free? basically for being with o2 for 2 yrs, im not getting any better deal than if im starting a new contract
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Mase
Premium Member
Registered: 16th Sep 01
Location: Derbyshire
User status: Offline
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in think they see o2 shops and o2 online as seperate companies...
Because when i took my number with me when i went from o2 PAYG to contract, they said that if i was with an o2 shop PAYG sim, i would have to get a PAC (i think !!) code, whereas if I had a online PAYG, i could change my number instantly...
[Edited on 06-09-2006 by Mase]
Mase
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corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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im not on an online tariff tho, im on a store tariff, but i upgraded thru o2 direct last yr, they just conning money out of ya, no customer loyalty at all
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Crutey
Member
Registered: 14th Nov 01
User status: Offline
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02 themselves and 02 online are run as 2 seperate entities, different call centres etc.
Got a few mates who work for them.
I left 02 last year as they had no movement what so ever on the price of a handset and did not seem to want to attempt to retain me after 5 years.
Be aware that retentions is able to give you free phone, 3 months line rental and 3 months double bundle in order to retain you, although im not sure that applies to certain brand new handsets.
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Bram
Member
Registered: 25th Mar 02
Location: Derby
User status: Offline
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Tell them you've found the equivalent on Orange and you want your PAC code, they'll soon change their tune!
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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You don't spend enough each month hence why you have to pay for it.
I am with O2 and I had to pay £49.99 for a Nokia 6280 because I don't spend much each month either.
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corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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the point im not spending enough is the £10 off line rental each month offer i got last yr, which decreases my average spend, which is pissin me off, cos its cheaper 1 yr, but u pay more the next
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Crutey
Member
Registered: 14th Nov 01
User status: Offline
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o2's threshold is £40 p/m, anything above that is classed as a high user. They do indeed work out some sort of credit system based on usage when assesing for an upgrade tho.
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corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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rang them up for the 3rd time tonight and its quite amazing what they can say to u bearing in mind i was offered phone for £69, now the retention dept say its £79
deal 1 phone = £79 200min 100 text for £15 a mnth
deal 2 phone = £79 500min 300 text for £20 a mnth
2 min later i said howcome u said u offer me phone for £69, now your upping it to £79
so he said look, how about i will give u 200 extra text for deal 1
so deal 1 (revised) 200min 300 text £15 a mnth
do u guy reckon deal 1 and 2 are both good deals?
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SetH
Member
Registered: 15th Jul 01
User status: Offline
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I had to spend £79.99 for my k800i, been with 02 12 months, average bill £40 with a couple of £100 ones in there.
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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I would have had to pay £79.99 for my K800i, but went to Vodafone who gave me it for free and gave me more minutes and more texts for less than I was paying with O2.
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corsa-sxi
Member
Registered: 11th Jul 03
Location: Kingston upon Hull
User status: Offline
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quote:
Originally posted by James_DT
I would have had to pay £79.99 for my K800i, but went to Vodafone who gave me it for free and gave me more minutes and more texts for less than I was paying with O2.
was that an instore deal? what is ur tariff? 18 mnth one? i been into vode store and they do offer the phone free on £30+ tariffs but i dnt wanna pay that much 
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SetH
Member
Registered: 15th Jul 01
User status: Offline
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i get 750 free texts and 750 free minutes for £35 i think, had to go on 18 month contract to get it.
thinking i should have fucked of to vodafone.
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Mav 3000
Member
Registered: 16th Aug 01
Location: Leicestershire
User status: Offline
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I paid £170 for my N80, but get 500anytime rollover text or mms and 200 mins 2G or 3G any time any network for £15 a month.
Works out same as Orange over 12 months which had the phone for £50 but £20 a month, except I get 200 mins and 3G included (if I could get 3G that is).
Phone companies don't give anything away.
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by corsa-sxi
quote:
Originally posted by James_DT
I would have had to pay £79.99 for my K800i, but went to Vodafone who gave me it for free and gave me more minutes and more texts for less than I was paying with O2.
was that an instore deal? what is ur tariff? 18 mnth one? i been into vode store and they do offer the phone free on £30+ tariffs but i dnt wanna pay that much
Online. They have a new offer where you create your price plan. I started with the base of 200 minutes and 100 texts, and got 250 extra texts, 10% off line rental, 3 months half-price and Vodafone Stop the Clock (pay for just the first 3 minutes of any call less than an hour off peak) for free. Free K800i for an 18 month contract, £50 for a 12 month IIRC.
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TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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i indirectly work for o2
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