Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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So I could transfer my line to another provider.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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What MAC address though?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I dunno.
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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MarkM WTF are you on about 
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Neil
Member
Registered: 2nd Nov 03
Location: Newcastle Drives: E46 MSport Coupe
User status: Offline
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quote:
Originally posted by Marc
quote:
Originally posted by NeilM
I just got my MAC code off Tiscali today, should be changed in a week or so.. bye bye Tiscali..
They wouldn't give me one, said it was against their policy so I cancelled.
You don't cancel, then ask for your MAC. You just call the cancellation line and ask for it. Then they cancel automatically when the MAC is used. Otherwise they cut off your line and it can take weeks for another company to beable to connect you.
I had no problem getting my MAC, just asked why I wanted to move, to which I was very blunt and told them their broadband was crap. Said I'd receive in an e-mail in 2 hours - 5 days and it came within 2 hours. At least they did something right. 
Edit: Tiscali are obliged to give you your MAC code on request. As they are part of this voluntary code of practice: http://www.ofcom.org.uk/advice/codes/bbm_cop/
quote:
Under the terms of the code:
The existing service provider cannot unreasonably refuse to issue an authorisation code and may only withhold a code if:
- the request is not made by the account holder or the account holder is deceased
- the contract has already been terminated and the connection ceased
However, the existing service provider must explain the reasons and supply information on how to appeal against the decision;
The existing service provider cannot withhold an authorisation code to enforce debt collection or contractual rights. However, customers are not freed from contractual obligations they have entered in to with their existing service provider - i.e.: they will have to honour the remaining term of an existing contract or pay early cancellation fees, if applicable. An existing service provider will still be able to take reasonable action to enforce their contractual rights even after a customer has migrated to a new service provider.
[Edited on 13-12-2006 by NeilM]
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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Looking into talktalk broadband at the mo? anyone with them? what are they like? always one connection ect?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by NeilM
You don't cancel, then ask for your MAC.
I asked for a MAC and they said no, so I cancelled
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