kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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i have a problem with my car, it keeps cutting out.
a trip to the garage saw me £53 lighter but working okay (oil drain and refill and done something with the tappets)
few days later, cutting out again. take it back to garage... this time £80 (was explanned to my mum not me, but something about oil temperature!?) anyway was told this should sort the problem
picked up car tonight after the garage was shut and car died instantly. so that did absolutely nothing. so i have now paid £133 and got absolutely no where!? pissed off  do i just have to keep paying whilst he tries out different methods? i havent actually paid the £80 yet ive gotta go up tomorrow morning and pay for it. seems like im getting ripped off imo. thing is my whole family has used this garage for years, and theyve been very fair in the past. dunno what to do really?
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JM_16v
Member
Registered: 17th Oct 05
Location: Essex Drives: GLC63S
User status: Offline
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process of elimination always happens with cars
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Simon_16v
Member
Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
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Well dont pay them in the monring, i'd go in and explain that the work they have carried out has not solved your problem and you wont be doing so until they do.
Simple as.
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nickyboy01
Member
Registered: 10th Sep 03
Location: Oxford-ish
User status: Offline
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You dont stand anywhere leagally basicly, unless they could actually find the problem and didnt fix it then maybe but unless they actually diagnosed the problem and didnt fix it then you cant do much, as JM said if they cant diagnose it they will try numerous things to try and fix it.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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did they tell what the problem was before any work?
do you have any receipt?
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
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personally I would go back and ask them how they think an oil change would solve a cutting out issue. 
did you get a reciept with a description of what they have actually done, hours of labour worked and parts replaced?
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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yeah for the first one. still havent paid for the second bit of work yet...
today after the recommendations of my 206 forum he just changed the battery over and it seems fine so far!
so nearly £200 and it might have just needed a fresh battery 
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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there must be something to stop this, im sure you shouldnt have to pay for a job that didnt actually cure a problem, otherwise we'd get garages chenging engines etc when all it needed was a new air filter. Or garages making up stuff to get money using the excuse "process of elimination"
if i paid an plumber to come and fix my boiler and after he left and had been paid for fixing it it still was broke do you think you'd still pay him, or ask for a refund?
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SportBoy
Member
Registered: 5th Oct 01
Location: Retford, Nottinghamshire
User status: Offline
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quote:
Originally posted by Steve
if i paid an plumber to come and fix my boiler and after he left and had been paid for fixing it it still was broke do you think you'd still pay him, or ask for a refund?
i think you would tell him all the advantages of owning a 106gti 
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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quote:
Originally posted by SportyBoy
quote:
Originally posted by Steve
if i paid an plumber to come and fix my boiler and after he left and had been paid for fixing it it still was broke do you think you'd still pay him, or ask for a refund?
i think you would tell him all the advantages of owning a 106gti
I would ask how an oil change came to over £50 and how they thought that could possibly have solved the problem. I would also like to see a detailed reciept for the other £80!
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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Depends on the full circumstances and exactly what was done.
Nobody can comment on the very small amount of information you have given.
I have a saab in the workshop atm with a front suspension knock.
I can't find anything but the customer wants it sorting.
One thing I did notice is that one wishbone bush is pulling away from the metal. Now I dont think this is the cause of the noise but as it is soon going to need doing anyway I am starting with it and changing it tomorrow.
If this doesnt cure the noise should the chap not have to pay for it?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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no you should inform him what your doing first
id be pissed if i dropped my car off to have say an exhaust changed and they said we've done your exhaust, whilst we were at it we replaced a worn suspension bush heres a £200 bill
[Edited on 22-03-2007 by Steve]
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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I have informed him, I always do. My point was its not always cut and dry? If the other £130 of work was work that needed doing anyway then is it such a big deal.
This bush will need changing in the next 12 months so does it matter if he pays for it now or in june?
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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ainsley is spot on with his example, but:
the lad took a car in because it was cutting out, so they changed the oil. the problem and the cure are not connected.
your example was a knock on front suspension, so you replaced a worn bush. its connected and is a feasible cure to the problem.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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yeah but ainsley knows thats not the cause of the problem but will change it and charge him anyway.
Hes said hes told him thats what hes doing, so thats ok, but if he didnt tell him that would be wrong IMO
[Edited on 22-03-2007 by Steve]
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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I agree steve. personally I would take the car back, stick it in front of his door and undo the sump plug and piss oil all over his floor
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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No i haven't said that its not the cause of the problem I said i don't think it is.
I would look a right tool if i left it til last wouldn't I?
I was trying to get across that its not always straightforward and I would speak to the garage before talking about legalities.
Let the garage know you are unhappy. There is nothing worse than a customer that goes away unhappy not knowing all the facts and tells everyone else except you!
But i'm with dave i fail to see how changing the oil and filter was going to make any difference to the cutting out. Unless the chap suspected sticking tappets or something but even then its a long shot.
On a different note does the car not have any fault codes. Knowing peugeot probably not though!
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Rachel H
Member
Registered: 12th Nov 03
Location: Berks
User status: Offline
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Sorry but I trust no garage, they are all out to make a fast buck out of you.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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well. thanks for the examples given, they make sence! now the oil and tappet correction, that was needed anyway i guess, as they were getting very noisey! and this has stopped that (i was originally told the noise was from the manifold but still) so im happy to pay that... as for the £80 one i will find out a proper description of the problem and post here, even though i would have probably paid it by that time
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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quote:
Originally posted by Rachel H
Sorry but I trust no garage, they are all out to make a fast buck out of you.
bollox
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shane_o
Member
Registered: 15th Sep 05
Location: Yeovil, Somerset
User status: Offline
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quote:
Originally posted by ainsley_brader
quote:
Originally posted by Rachel H
Sorry but I trust no garage, they are all out to make a fast buck out of you.
bollox
got to agree with ainsley, i work for a vaux main dealer and prices are dear but cars always fixed, so wheres the problem?
[Edited on 22-03-2007 by shane_o]
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