Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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Right, been on T mobile about 4 years now.
i got my upgrade about 4 months or so ago, and the N95 was too expensive at time, so was talked into an N73.
Bascly since i got it its been crap. randomlyt turning it self off, freezing, loosing pictures music etc. and just generally crap.
Now ive tried to take phones back faulty before and have been fobbed off and its been sent of to be repaired. but this time im not having it Under the sale of goods, if its within a reasonable period of time i can reject a faulty item and get a refund. How does this relate to a contract phone? as in theory i should be able to reject the goods as they are no up to what i feel is a reasonable standard. but i was provided the phone free, does that make any difference? i dont want a refund, i just want a different phone tbh as this one is crap. been 'repaired' twice already in 4 months.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Updated the firmware?
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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yes, it is latest and would presume they would have done this when it was 'repaired' as thats what most 'repairs' are
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jacko198
Member
Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline
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with my orange contract, all ive got to do is phone up, and theyll send me a new one if im not happy with it
Orange has got to be the best for customer care
I got the n95 for free when they wanted £299 for it, all because they didnt want me to leave the company
Try that, Just phone them up, as to talk to the supervisor or sum1 like that, and just say get it soted or ill go sumwhere else
Oh and get ure phone insured! only 5 extra a month on contract!
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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They wont upgrade you 4 months into a contract, not a chance
If I were you I'd ring them up & simply ask for an address to put in a written complaint (email or post)
If they ask why you want it tell them but don't go into too much detail. It's their job to find out whats wrong & try to sort it, usually they tend to be more helpfull when they've had to talk you into telling them the problem
Sales of goods act wise you could argue that the handset ws faulty at the time of purchase & that it's a recurring fault can't be rectified by Nokia engineers. If there is not a fix for this problem then you'd like a new handset
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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no, not after an upgrade as such. just dont see why i should have to put up with an obviously faulty phone.
will try and give them a call and try that tho matt. thanks
[Edited on 19-09-2007 by Greg_M]
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jacko198
Member
Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline
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Oh and nokia N series phones are like the most un reliable phones out there!
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scottyp1989
Member
Registered: 29th Jul 07
Location: Warley, West Midlands
User status: Offline
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all you can do really is keep phonin them an complainin about the phone. you might have to send it to them 3 or 4 time but they will replace it in the end lol
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