Fad
Member
Registered: 1st Feb 01
Location: Dartford Kent Drives: 330cd
User status: Offline
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I have a Samsung LE26R7 which I pruchased last October. Last few weeks the screen has been going patchy and the blacks are going a slight green colour which is annoying!
Well I went back to Curry's (I purchased this online) and asked them where the land llies hoping they would be helpful. Like fuck they were I got told word for word "it was my fault for not taking out the extended product cover".
This in my opinion is unreal as you would expect a TV to last more than a year! I was then told my only option would be to send it in which would cost me £160 just to look at it...and that I was better off buying a new TV.
I am pretty fucked off as a year ago this was sellng retail for nigh on £700 notes so I am on a loose loose situation. Is there anything I can do as I think Curry's attitude was somewhat unacceptable.
Before anyone says claim on house insurance I cannot as I didnt pay it and it would be unfair to my mum to bear a claim on my part.
Help? 
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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calm down chap 
when you buy something, its got to last a certain amount of time which suits its purpose and cost. i.e. if you spend 700 squids on a tv, its not supposed to last 14 months. best thing to do is call samsung, and explain that ^ to them they will be very understanding hopefully, if the person isnt speak to the manager.
there is some term for all that shit ^ in the sale of goods act
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Russ
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Registered: 14th Mar 04
Location: Armchair
User status: Offline
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http://www.samsung.com/uk/support/main/contactcenter.do
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
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samsung are arseholes on the phone! they dont have a clue  good luck though, let us know how it goes... (i have the same TV!)
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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bear in mind i work for LG and we offer 12 months warranty. if ur TV goes faulty out of that then we WONT help. we are not obliged to and your monetry contract is with your retailer. thats what trading standards will tell you also
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BlueCorsa
Member
Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline
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Pay to have it fixed, then sue the retailer for that cost - it should have lasted longer than 14 months.
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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u dont sue retailers for this.... u could try and claim the costs back off them. however if you get legal papers threatening court sent off to the retailer they will usually make the manufacturer cough up for the repairs.
[Edited on 16-12-2007 by BarnshaW]
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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If the time limit has expired on the guarantee then you have no claim under the guarantee. However, if you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation under the Sale of Goods Act.
so wherever you bought it, go back and say under the sale of goods act a 700 quid tv is expected to last more than 14 months, so fix it.
[Edited on 16-12-2007 by Russ]
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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tbh without sounding like a badger its out of guarnetee which means the tele has already exceeded what they would class as a reasonable life so i doubt you will have a leg to stand on
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John
Member
Registered: 30th Jun 03
User status: Offline
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They don't have to do anything if it's out of warranty.
It's a bit of a bum deal and obviously i'd be annoyed if it was mine as well but I wouldn't even ask if it was out of warranty because I know wha i'd be told.
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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LCDs and Plasma's are never going to last as long as the old CRT's.
Its a shame your not closer, my dad fixes them for a living
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John
Member
Registered: 30th Jun 03
User status: Offline
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Why will they not last as long?
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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quote:
Originally posted by John
Why will they not last as long?
Should probaly re prhrase that, I mean more will be scrapped after 12-18 months becuase of the high cost to repair.
My dad gets loads in that are less than 18 months old and they normally need new main boards which aren't cheap but when your looking at £700 for a replacement tv its a bad situation
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dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
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When you say last october do you mean Oct 06 or 07? If 07 you are covered under your statutory rights, Currys have to prove in a small claims court why it is still worth what you paid for it. If 06 then you will have to try the manufacturer
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