Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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Long story short at work a female customer asked for her machine to be sorted, I gave it a lookover and suggested a recovery. Her partner bought recovery cd's in, I told him all data would be lost he said thats fine, recovery complete, customer collected, customers now back in complaining 5 years of accounts have gone missing 
Anyone know of any downloadable programs which may get these documents back? Obviously may need to be a torrent etc
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jamesw
Member
Registered: 28th Jun 02
Location: Station Town, County Durham
User status: Offline
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get data back for ntfs or get data back for fat32 (its ntfs u presume?)
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Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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NTFS
Cheers mate
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Yeah I used that the other week after it being suggested on here. Got 99% of the stuff back but it was a right ball ache going through all the random folders trying to find it all!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Moral of that story, get a signature!
I always whip the drive out in to a caddy and pull over anything which looks useful, regardless of whether the user said it was OK to wipe it. They always regret saying that.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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It's not really your fault Joel so speak to your manager. We get this all the time.. Customer says one thing and then changes their mind.
Ian speaks sence. However, it's not that straight forward in the real working enviroment. You have the customer not wanting to be charged extra for that time you have spent and the manager wanting you out on other jobs.
We have an open source guy at work. He might know some decent apps you could try. It's probably going to be linux based though.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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If it's a time issue, consider how long dealing with the complaints will take!
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