Ash_EP3
Member
Registered: 15th May 07
Location: Melksham, Wiltshire
User status: Offline
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Ok,
Basically tried to upgrade (it's not my account tis my mum's) because we are only on 1mb which isn't that quick tbh and they have a new offer which is cheaper and better (up to 8mb, unlimited downloads and free weekend calls for £14.99 + 25% off [£8.24])
Everytime we log into the account and click on upgrade to that specific package it won't let us  
It just says "Not allowed" please phone customer services....
Does anyone here work for tiscali or could point me in the right direction?
Thanks
Ash  
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John
Member
Registered: 30th Jun 03
User status: Offline
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Try phoning customer services 
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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quote:
Originally posted by John
Try phoning customer services
 I was about to post that.
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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Try getting Tiscali to fuck, there rank!
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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customer services = some indian who never deals with the problem you have hate their customer services tbh. (im with tiscali but leave it as it is and cba to get mum and dad to change )
i went about 3 weeks without a connection as they had apparently 'upgraded' the whole system in out area.
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Ash_EP3
Member
Registered: 15th May 07
Location: Melksham, Wiltshire
User status: Offline
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quote:
Originally posted by John
Try phoning customer services
Read what I posted again...
quote:
Originally posted by S214_UPP
Ok,
Basically tried to upgrade (it's not my account tis my mum's) because we are only on 1mb which isn't that quick tbh and they have a new offer which is cheaper and better (up to 8mb, unlimited downloads and free weekend calls for £14.99 + 25% off [£8.24])
Everytime we log into the account and click on upgrade to that specific package it won't let us
It just says "Not allowed" please phone customer services....
Does anyone here work for tiscali or could point me in the right direction?
Thanks
Ash
At 10p a min and considering it's not my account what good would that do?
I was looking for an answer from someone who has actually dealt with the company not someone who would point out something obvious in a sarcastic manner 
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ash_corsa
Member
Registered: 15th Apr 04
Location: Shrewsbury
User status: Offline
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Im on tiscali bud but i did my upgrade online and it was quite easy, had to wait ages for them to upgrade the line or something though but all is sorted now.
All i can suggest is that you phone them up, tell them its your mums account (they might need to speak to her for 5sec just to confirm)
Again, im pretty sure its an Indian call centre, either that or its in Bradford
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Sunz
Member
Registered: 12th Jan 07
Location: SE England
User status: Offline
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Just call them in the daytime around 1-2pm, I dont get a Indian call center always sounds londers or thee Irish. 
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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quote:
Originally posted by S214_UPP
quote:
Originally posted by John
Try phoning customer services
Read what I posted again...
quote:
Originally posted by S214_UPP
Ok,
Basically tried to upgrade (it's not my account tis my mum's) because we are only on 1mb which isn't that quick tbh and they have a new offer which is cheaper and better (up to 8mb, unlimited downloads and free weekend calls for £14.99 + 25% off [£8.24])
Everytime we log into the account and click on upgrade to that specific package it won't let us
It just says "Not allowed" please phone customer services....
Does anyone here work for tiscali or could point me in the right direction?
Thanks
Ash
At 10p a min and considering it's not my account what good would that do?
I was looking for an answer from someone who has actually dealt with the company not someone who would point out something obvious in a sarcastic manner
It tell you to ring up CS, what does it matter if anyone has dealt with them or not. It's not like everyones options are universally the same.
Also makes no difference if it's your mums account or not if she tells them your allowed to speak to them on her behalf.
A day and half later your still non the wiser. 
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Ash_EP3
Member
Registered: 15th May 07
Location: Melksham, Wiltshire
User status: Offline
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The whole point in asking on here was because I wanted to find out whether there were any other ways around the problem... and whether people had experienced the same problem and what they did to overcome it?
Yes the most probable route will be to phone customer services, but there is no harm in asking around (in case there is anything that I have missed)
If someone has a specific problem with their engine - a pointless reply would be "consult your haynes manual" (or in this instance phone customer services)
A more helpful answer would have been "Check (x), I had a similar problem and had to do this, this and this"
If you can't reply with a helpful answer don't bother replying
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