Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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I had Sky installed a month or so ago and my internet has been relatively crap since then (2.5mb on a supposed 10mb line), so i finally decided to try something.
So I unplugged the sky phone connectors and plugged my O2 filters straight into the BT socket, bypassing the sky phone connectors, and my connection is 4 times faster (10mb now) BUT You have to have the phone line in for Sky, how do i get round this?
Can't plug the sky connector into the microfilter because the ADSL cable is in the way...
Any ideas?
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Oh, I have emailed Sky cutomer support, and waiting for a reply, was just wondering if anyone else on here had had this problem
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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I havent had my Sky plugged int the phoneline since the day I got it (unless I want anything PPV) and have had no problems!
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John
Member
Registered: 30th Jun 03
User status: Offline
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It'll be the microfilter.
I've never had sky plugged into the phoneline, including HD and never heard anything, loads of people get letters and fines though.
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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just ring them, but be prepared to speak to the philipiens (sp)
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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quote:
Originally posted by John
It'll be the microfilter.
I've never had sky plugged into the phoneline, including HD and never heard anything, loads of people get letters and fines though.
just check your bills as normally you should get a couple letters then nothing, but they will charge you a percentage of your contract.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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The sky microfilter?
The O2 one's for the internet work fine when connected straight into the phone line, it's only when i go through the Sky thing that it screws up.
I was wondering what the phone connection was needed for, does Anytime go through that or is it through the dish same as everything else?
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John
Member
Registered: 30th Jun 03
User status: Offline
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The sky box should be plugged into some sort of micrfilter.
If they have charged me they've done it covertly enough for not even my mum to notice chris, they haven't as far as I know anyway.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Yeah, so the sky microfilter, not my internet one, I've asked them if it'll be a problem with that filter, so i'll hopefully be able to get another one sent through.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Any filter, swap the 2 about and see if that makes a difference.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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In which case, i guess it's the sky filter then, and i can't plug that into the o2 filter because of the way it's connected.
the adsl wire is in the way of the sky filter. stupid things. Hopefully i'll get a reply from Sky and they'll send another filter then.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Just leave it unplugged.
If they do send a letter tell them it's breaking your internet.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Fair enough, so what is the Sky phone connection for then? Interactive services and PPV stuff? That it?
I'll only be giving it a few days anyway, like I say hopefully they'll sort out a new filter.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Looks like it's hardly used for anything, so i'll go with disconneting it then, and having the internet back to 10mb as it should be.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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I'm guessing sky have terminated the cable with a multiplug so you can have another phone connected as well?. If so just cut the cable and go to maplins and get an BT plug with crimp tool. It's usually 4 wires inside. You can then plug your sky cable in a standard microfilter and into your socket 
http://www.maplin.co.uk/Module.aspx?ModuleNo=8912&doy=7m4&C=SO&U=strat15
[Edited on 07-04-2009 by _Allan_]
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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quote:
Originally posted by John
It'll be the microfilter.
That would be the first point of call. Sky installation guy fucked mine up when he came out.
I have an extension that runs to one of the bedrooms where the router is and he installed another extension to where the Sky box goes. He's removed the microfilter from the main socket when the main phone base lives and put that Microfilter on the end of the extension for Sky box. Anoying as i had to go out and purchase another filter. However, that could have been done to someone like my old man who can't bend down to check what a installation engineer had done.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Yeah, that's exactly what's happened, thanks guys. I'll stick with just unplugging sky for now.
Just need to find a stable channel for my wireless now, computer keeps disconnecting from the internet. Piece of shit 
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ash_corsa
Member
Registered: 15th Apr 04
Location: Shrewsbury
User status: Offline
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You DO get charged for not plugging your box in within the first 12months of your contract. We got charged numerous times when we unplugged it as it wasnt practical to have an extension trailing around the living room, this only happened when we had multiroom installed though.
They soon refunded the charges when we threatened to leave though!
They like to know that the box is installed at the bill payers address as you could get multiroom and give the extra sky box to your neighbour/mate etc.. and they would get sky for £10 a month!
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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When I had Sky back when I was living at home, the only time I ever had to have the phone lead plugged in from the Sky box was a. when it was installed (took it out when the guy left) and b. when I upgraded my package (so that my Sky card could be updated). Otherwise, never been connected since.
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by ash_corsa
You DO get charged
Not everybody does, I haven't been, Cosmo hasn't been.
None of the boxes in my house have been plugged in since the sky engineer walked out the door.
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Ren
Member
Registered: 16th Oct 04
User status: Offline
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Nor me. I've had it unplugged for years.
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