deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Bare with me on this one.
Right, wired machines. All with 10/100 network cards in, through a 10/100 router and older NTLWorld modem.
We are on the 'L' package, which is up to 10mb.
I was downloading from play.com, getting 100kb/s, which clearly isn't correct.
I phoned up technical support, he told me to plug directly into the machine and then download a free game from VirginMedia.com. I did, and got 200kb/s, so still not right.
Turns out we need a technician, which they are sending out free of charge on Friday, unfortunately I won't be here.
We also get really bad 'outtage'. So after watching 3 films on YouTube, it goes really slow and won't load.
How much of a problem could that be what I'm doing? i.e. machines, router, old modem? Or is this a problem with VirginMedia and the connection from the road to the house?
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Now I'm getting 35kb/s. We're below dial up speeds 
[Edited on 26-08-2009 by deano87]
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PaulW
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Registered: 26th Jan 03
Location: Atherton, Greater Manchester
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Out of interest, how much data are you roughly downloading over a 3 hour period??
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Nafff all. Only ever surf. Only downloading that ever goes on is YouTube type stuff. Why?
There is definitely not something right. Play.com is continously slow, VirginMedia still at 200kb/s, Avast is taking ages to download the install files, yet 2 speed tests showed between 4 and 6 mb/s, even after having the modem & router off for 5 minutes.
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noshua
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Registered: 19th Nov 08
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When the power plug on ours was on its way out we'd get really shit speeds (take about a minute to load BBC homepage). Technician came around, plugged a new plug in and it fired straight up.
Probably this.
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AndyKent
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Registered: 3rd Sep 05
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What Pauls getting at is that VM have a policy of capping download speed if you have transferred too much data per day.
For example, our connection at home gets capped if I download more than 1.5GB in any one session (say, 4 hours in the morning). You won't be near that limit though I wouldn't have thought so not likely to be your problem.
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Dom
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Registered: 13th Sep 03
User status: Offline
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Could be anything, or though it's likely that either the modem is shot or you have dodgy SNR/Powerlevels (can check those by logging into the modem via http://192.168.100.1 usr&pwd: root and looking under downstream and upstream sections) in which case they'll either add a attenuator or increase the powerlevels at the green cab or UBR.
Our modem dies usually when it's hot and the sun has heated up the gear in the green cab on the street causing the upstream powerlevels to rocket. As soon as the sun goes, it's fine.
Have a look on www.cableforum.co.uk though or post a thread up there with your modem figures, as there are a load of VM/ex-NTL/ex-Telewest people on there are they'll usually be able to tell you what s wrong
[Edited on 27-08-2009 by Dom]
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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I don't think it is a capping problem, because he didn't give that an answer and seemed pretty concerned that it was so slow, hence the tech guy coming out.
Tried downloading another album from Play.com at 6am this morning when their website wouldn't be so busy and it was still at 70kb/s!
Will just have to wait and see. But thanks anyway!
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AndyKent
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Registered: 3rd Sep 05
User status: Offline
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Is it just play.com where you're getting the really slow problems?
Done a speedtest?
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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No, not just there.
Speed tests returned results of between 4mb/s and 6mb/s! So something isn't right.
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Well they just came and installed a new modem. Instantly Play.com (needed to download another album) was getting 300-400kb/s. Still not enough  busy time of day though I guess.
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Dom
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Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by deano87
Well they just came and installed a new modem. Instantly Play.com (needed to download another album) was getting 300-400kb/s. Still not enough busy time of day though I guess.
Download something (a large demo) from http://gamefiles.virginmedia.com/blueyondergames/ it's hosted within the VM network so it should max out your connect (ie: i'm on 20mb and i get roughly 2.1-2.5mb/s which is right), so in your case you should see 1mb/s or so (i used to hit about 1.2/1.5 when i was on 10mb). If it's still crap then have a look at your modems details (posted info about this above) and go check them out over at cableforum.co.uk and see if the Upstream and Downstream (you can't see the upstream SNR) SNR and Powerlevels are ok - have a look >HERE< (Bedfordshire is the Langley platform).
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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quote:
Originally posted by Dom
quote:
Originally posted by deano87
Well they just came and installed a new modem. Instantly Play.com (needed to download another album) was getting 300-400kb/s. Still not enough busy time of day though I guess.
Download something (a large demo) from http://gamefiles.virginmedia.com/blueyondergames/ it's hosted within the VM network so it should max out your connect (ie: i'm on 20mb and i get roughly 2.1-2.5mb/s which is right), so in your case you should see 1mb/s or so (i used to hit about 1.2/1.5 when i was on 10mb). If it's still crap then have a look at your modems details (posted info about this above) and go check them out over at cableforum.co.uk and see if the Upstream and Downstream (you can't see the upstream SNR) SNR and Powerlevels are ok - have a look >HERE< (Bedfordshire is the Langley platform).
Mucho-gracias.
How come 20mb/10mb internet has 2mb/s / 1mb/s download speeds? I thought it'd be 20mb/s and 10mb/s?!
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by deano87
quote:
Originally posted by Dom
quote:
Originally posted by deano87
Well they just came and installed a new modem. Instantly Play.com (needed to download another album) was getting 300-400kb/s. Still not enough busy time of day though I guess.
Download something (a large demo) from http://gamefiles.virginmedia.com/blueyondergames/ it's hosted within the VM network so it should max out your connect (ie: i'm on 20mb and i get roughly 2.1-2.5mb/s which is right), so in your case you should see 1mb/s or so (i used to hit about 1.2/1.5 when i was on 10mb). If it's still crap then have a look at your modems details (posted info about this above) and go check them out over at cableforum.co.uk and see if the Upstream and Downstream (you can't see the upstream SNR) SNR and Powerlevels are ok - have a look >HERE< (Bedfordshire is the Langley platform).
Mucho-gracias.
How come 20mb/10mb internet has 2mb/s / 1mb/s download speeds? I thought it'd be 20mb/s and 10mb/s?!
i'm quoting megabytes(MB/s) not megabits(Mbps) (byte being larger than a bit) - so 2.5MB/s is bang on 20Mbps (megabits), 10Mbps connection will max out at 1.25MB/s (Mbps/8 = MB/s) etc
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deano87
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Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Ahhh I see. I thought when advertised broadband was in bytes. That's why I've never got the correlation
And they guy on the Virgin helpline aske me if I was a technician!
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