Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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I've taken my sisters Fiat Grande Punto to a garage to get her drivers wing straightned and sprayed.
Got a phone call from them saying that they can't get out of the car from inside. It's broken and it seams to be a popular thing to go. They asked if she's been having any problems with it, I said no.
They are wanting us to pay for this part that has done. It could have gone at any time but it just went while they have it.
What legal grounds do I have to tell them it's tough shit, they have to pay for it?
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sand-eel
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Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
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Surely if its a known part to go wrong you would have been told about it? normally they are written in the reviews on the car..i would say you have a good chance of getting them to pay as it happened whilst in there ownership (whilst doing the spraying) .my mates saxo vts had his clifford alarm go tits up when he was having a clutch fitted,they messed around with it and eventually coughed up the full amount to have a new alarm fitted
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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 ^^
Why have you posted this twice Steve? 
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Echo
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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I was on my phone and pressed refresh. It re-posted the post.
So what do you reccomend?
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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Just take your car back and fix it yourself. Its not their fault it broke.
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Cosmo
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Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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They should of asked you if you wanted the work carrying out before they even touched the car.
Tell them you didnt as would of fixed it yourself, if they take any 'new' parts off the car then ask for the old broken one they took off as thats legally your property.
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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THat now seams to be the problem. I said order the new bit. She really need her car back. I saw the damaged lock mechanism and went to Fiat to order a new one (as I get 10% off) and they fitted it. They are not charging for fitting.
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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quote:
Originally posted by sand-eel
Surely if its a known part to go wrong you would have been told about it? normally they are written in the reviews on the car..i would say you have a good chance of getting them to pay as it happened whilst in there ownership (whilst doing the spraying) .my mates saxo vts had his clifford alarm go tits up when he was having a clutch fitted,they messed around with it and eventually coughed up the full amount to have a new alarm fitted
damn it doesn't make sense no more 
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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I misread it, I didn't know they had already replaced the part. As Cosmo said then, say you didn't want it fixed so put the old item back on.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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It's the handles on the rear doors of the first few 5 doors off of the production line which have this fault so we're talking '06 plates here. It's a warranty job, and anyway, they were meant to be repaired on recall.
I'm assuming this is the front door though because why would they be opening the rear doors from this inside, unless they're using it to go get their dinner 
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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quote:
Originally posted by Steve X16XE
THat now seams to be the problem. I said order the new bit. She really need her car back. I saw the damaged lock mechanism and went to Fiat to order a new one (as I get 10% off) and they fitted it. They are not charging for fitting.
Just pay for it then and have a fixed car 
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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Ed, it is a 3dr 06 REG.
She hasn't paid for it. We did the "gang up on them" trick. Spun him round a few times and he said just pay up and go!
the front indicator bulb has now gone... I might go back and ask for that fixing
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alan-g-w
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Registered: 9th Nov 07
Location: Glasgow
User status: Offline
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Spun him round?
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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Right round baby right round........ he was on a swivel chair
Made him contradict himself.
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