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Author PayPal resolution
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:18   View User's Profile U2U Member Reply With Quote
Whats the craic with this? A buyer raised a dispute a month ago about a ticket she hasn't received (I've yet to receive it eiother, MJ ticket!) but the dispute says its closed cos it was raised over 45 days after the end of the auction. I 'm happy to refund her but I'm not sending the full amount and losing out on the fees etc. that I was already charged, how do I do this properly?
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
19th Oct 09 at 08:20   View User's Profile U2U Member Reply With Quote
Did your auction state that the ticket was coming directly from a third party or from you?
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:20   View User's Profile U2U Member Reply With Quote
from me
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:20   View User's Profile U2U Member Reply With Quote
I also specified no time limit, just suggested that tickets were expected in August 9they were, and I've prived my buyers with the e-mail from the ticket company)
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
19th Oct 09 at 08:22   View User's Profile U2U Member Reply With Quote
Well I think you will need to refund her in full and absorb any auction related fees yourself.

I think you have up to 60 days to do a PayPal refund (so you don't pay any PayPal fees for receiving the money in the first place).

I'm not sure if you can get a credit on the eBay fees too though - you'd have to check.
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:23   View User's Profile U2U Member Reply With Quote
Well then I'm not so happy about that... I'm not losing money because she can't be patient May have to contact PayPal myself

Cheers dude
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
19th Oct 09 at 08:25   View User's Profile U2U Member Reply With Quote
Did you auction state a returns policy of some sort? i.e. "if I don't receive the tickets by <whatever date> then you can have a refund"?
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:27   View User's Profile U2U Member Reply With Quote
Nope! Total fees for this were well over £20 too so I'm not refunding until such time as I can sort this!
Colin
Member
Registered: 4th Apr 02
User status: Offline
19th Oct 09 at 08:32   View User's Profile U2U Member Reply With Quote
How much did it sell for?

Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
19th Oct 09 at 08:38   View User's Profile U2U Member Reply With Quote
Were they sold as memorabilia or tickets to his actual concert?
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:50   View User's Profile U2U Member Reply With Quote
£125

Memorabilia
Colin
Member
Registered: 4th Apr 02
User status: Offline
19th Oct 09 at 08:54   View User's Profile U2U Member Reply With Quote
£125 Thats crazy man!!!

TBH I think you really should be refunding if its not turned up, think if you were the buyer!! Bad enough thinking youve paid £125 for a scribble of paper but now even worse 125 big yins for feck all!!

Just refund the £125 & forget the fee's.......................its not as if your not loaded anyway Orbob
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
19th Oct 09 at 08:57   View User's Profile U2U Member Reply With Quote
I sold 3 for a combined £400 (before fees )

I've wated months previously when I know the ticket wasn't expected for ages
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
19th Oct 09 at 08:58   View User's Profile U2U Member Reply With Quote
MJ is dead?
Colin
Member
Registered: 4th Apr 02
User status: Offline
19th Oct 09 at 09:01   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Robbo
I sold 3 for a combined £400 (before fees )

I've wated months previously when I know the ticket wasn't expected for ages


Did you really think they would send out tickets for a deed performer...................esspecially when their standing to loose millions already & thats without firing up the printers!!
Colin
Member
Registered: 4th Apr 02
User status: Offline
19th Oct 09 at 09:06   View User's Profile U2U Member Reply With Quote
Infact the devil on my other shoulder has chirped in now...............if people are silly enough to pay £125 for tickets thats obviously never going to appear then that their stupidity!!

I wonder how much idiots would pay if I listed Steven Gately comeback tour tickets

 
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