John
Member
Registered: 30th Jun 03
User status: Offline
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This is house/geek related but it's something that everybody should know.
Check your BT contract to make sure you've not been put on a '12 month renewing' contract, they basically automatically sign you up to a new 12 month contract and don't tell you the cunts.
I just had a lot of hassle getting them to take it off my account and it apparently renewed yesterday, total coincidence I just phoned up tonight.
Sneaky bastards.
Cancellations is in the UK and customer services in India as usual, although the Indian was much more helpful.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I fuckin hate BT. I hate how you have to have a phone line to have broadband, otherwise I wouldn't have one (can't get virgin) 
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John
Member
Registered: 30th Jun 03
User status: Offline
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No LLU on your exchange? That's the only way to get away from BT other than virgin, you still need a phoneline but you can get it from the ISP.
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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quote:
Originally posted by John
No LLU on your exchange? That's the only way to get away from BT other than virgin, you still need a phoneline but you can get it from the ISP.
How can you check this?
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John
Member
Registered: 30th Jun 03
User status: Offline
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http://www.samknows.com/broadband/search.php
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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Surely they must have to send you letters to warn you about the renewal? i.e the same as home insurance?
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John
Member
Registered: 30th Jun 03
User status: Offline
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apparently not, it says it in small print in the bill somewhere, the bill thats online only and never gets looked at. It was never pointed out to me and i never knowingly agreed to it.
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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tell them to gtf, they surely cant do that or you in theory wouldnt have the right to chose where your buisiness goes. id phone and ask them to show documentation or a telephone conversation where you had agreed
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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BT are the most twatish company ever. I have never has so much bad customer service from one company in my life.
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Reedy
Member
Registered: 11th Apr 04
Location: Hammersmith
User status: Offline
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surely the beginning of a new contract means you have 30 days peace of mind.
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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i am so happy that i've fucked them off and gone with virgin instead.
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by john-d
tell them to gtf, they surely cant do that or you in theory wouldnt have the right to chose where your buisiness goes. id phone and ask them to show documentation or a telephone conversation where you had agreed
That's what I said and did get them to cancel it, if I had went with what the first girl told me though I was stuck for another year.
You have to tell them not to renew it.
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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quote:
Originally posted by John
No LLU on your exchange? That's the only way to get away from BT other than virgin, you still need a phoneline but you can get it from the ISP.
I'm having Sky put my line in... okay it's still effectively a BT line but I will be paying sky for line rental, don't think my exchange is unbundled though which will suck a bit for internet. Sky only charge £39 for connection as well. Wish virgin cable was in my area though, it goes as far as down the road, then theres a bridge, and it stops 
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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Any dealings I've had with them through work have been absolutely terrible. They don't have a clue and the buck gets passed 15 times until you threaten to write a letter or demand to speak to someone with a bit of responsibility.
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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quote:
Originally posted by Cosmo
BT are the most twatish company ever. I have never has so much bad customer service from one company in my life.
Same, took months and months to get a BT internet marker off the phone line, so we could use other internet providers, offcom was involved too and still BT did nothing for weeks.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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BT are robbers!! Firstly there prices are silly high, you have to pay months in advance for stuff such as broadband and now coning people.
I sacked them off and went with Sky years ago as i could get a TV package as well as all my other goodies for a simlar price.
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