jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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as above really anyone work for them
got a blackberry bold, which is fine, when it works
got 2 months remaining on my current contract, and once again the phone has fucked up
its been away/into the shop 3 times for repair, the last time in march where i lost it for 2 weeks, and now once again it still has lost all its sound, cuts out, and sometimes just wont turn on and just has the red light constantly on
went into the o2 shop in bluewater, who told me there is nothing i can do what so ever, and i cant upgrade early, and also as because im a bb user, i can only upgrade to an iphone (thats bollocks surely ? )
now all i want is a bb that works, but been told i need to send it away again for repair, and loose it for another 2 weeks, which im not happy about
they wont swap it, or do a door2door exhange, and basically told to like it or lump it, despite speaking to team leaders etc where ever there hq is, so any suggestions
[Edited on 21-06-2010 by jr]
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gazza808
Member
Registered: 30th Jun 08
Location: Peterborough
User status: Offline
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when ever my phone got sent away for repair i got that month free,
apprently if it breaks 3 times o2's policy is to replace it, and if it's not made you have to pay for the next model up, as they tried fleecing me when my n95 died for the millionth time.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Mate had some trouble with his Blackberry but on T-Mobile! The 3rd time they offered him a brand new one, only for it not to work! Turned out it had been reported stolen and blacklisted 
In the end he kicked up such a fuss they gave him some Nokia.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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My friend is having trouble with his new Bold on O2, pretty sure they're sending him a new one 
I had a faulty phone from Orange and they wouldn't replace or even repair it, after about 30 phone calls.
quote:
Originally posted by jr
now all i want is a bb that works, but been told i need to send it away again for repair, and loose it for another 2 weeks, which im not happy about
they've offered to repair it, so take them up on it 
[Edited on 21-06-2010 by adiohead]
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Firstly the iphone upg bit sounds like salesman baloney
second of all, if you don't have their insurance which i would assume you don't as per your post. Then the warrenty will lie with Blackberry and not o2 as they are the manafacturer.
I would see what repair centres are local to you and see if you can drop it in there as sometimes they do same day services etc..
This is why you need mobile phone insurance
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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i should have bargined with them and got it for free grrr
how can i find the local repair centres jambo :
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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carphone warehouse
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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I took my Nokia to CPW and they sent it off. Didn't buy the phone from them. Took about a month with no replacement phone in the meantime.
Got a new N95 off Nokia though, then sold it on 
[Edited on 21-06-2010 by _Allan_]
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Fro
Member
Registered: 20th Jun 06
Location: Rainham, Essex Drives: A3 2.0TDi Sport
User status: Offline
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This is why i love orange, phone was messing up (bold 9700) told them i want a new one (they tried to charge me but i said they're having a laugh and refused) and a new one was with me the next day FOC
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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quote:
Originally posted by fro-dizzle
This is why i love orange, phone was messing up (bold 9700) told them i want a new one (they tried to charge me but i said they're having a laugh and refused) and a new one was with me the next day FOC
Same here (nealy) but an N95
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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http://www.theboltonnews.co.uk/news/8229839.O2_apology_over_letter_addressed_to____Pedo_File___/
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oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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quote:
Originally posted by LETGSI16V
http://www.theboltonnews.co.uk/news/8229839.O2_apology_over_letter_addressed_to____Pedo_File___/
Hahahaha She blatantly addressed that as Mr Pedo File when she filled in the forms online. People will do anything thing for a bit of fame or possibility of compensation 
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