Bonney
Member
Registered: 14th Nov 04
Location: St Helens
User status: Offline
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Do they still have the get out clause in the mobile phone contracts?
Thinking of getting a new phone and am sick of their network been crap and their customer services.
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GTM
Member
Registered: 24th Nov 08
Location: Kingswinford, West Midlands
User status: Offline
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Just go in and see whoever you got the phone off. Phones 4 u seem to bend over backwards for me everytime i go in. Ive broken my phone by dropping it in the snow just called them told them it was my fault and im not insured and they have still told me to come in at 2 today and i can pick a new phone. If you go in and tell them you want to go to another network im sure they will sort it out just to keep your custom.
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Bonney
Member
Registered: 14th Nov 04
Location: St Helens
User status: Offline
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Got it from the orange shop. Sick of it having no signal and receiving messages hours after they were sent.
Want to go to another network, Just got to find a decent one!
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GTM
Member
Registered: 24th Nov 08
Location: Kingswinford, West Midlands
User status: Offline
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quote:
Originally posted by Bonney
Got it from the orange shop. Sick of it having no signal and receiving messages hours after they were sent.
Want to go to another network, Just got to find a decent one!
Ah unlikely the orange shop are going to happily let you move to another network
I think you have to pay a fee to get out the contract early.
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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the orange network really has gone down hill recently  Good luck trying to get out!
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Simon_16v
Member
Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
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Must say i agree, i've noticed sometimes calls dont connect or people try and ring me and goes straight through to voicemail even though i have signal and texts not going through straight away. Moved onto 3 now and not had a problem
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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as if
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Won't they make you pay the remaining months line rental to get out of the contract?
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Get out clause is £x x how many months you have left -VAT
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Bonney
Member
Registered: 14th Nov 04
Location: St Helens
User status: Offline
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Just had a look at when I can upgrade and its from May. So August is when i can change.
May as well just hack it out till then!
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alan t
Member
Registered: 3rd Sep 06
Location: edinburgh
User status: Offline
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glad to hear its not just my orange signal that is really poor then
i have exactly the same problem with texts mate, seem to get them hours later, and the reception with them is shocking, my contract was done through the orange shop as well, I tried to cancel mines but they said I would have to pay the line rental till the end of the contract.
best of just waiting till the end of contract mate then cancelling it, i dont even use my phone that often and my bills are coming in at nearly £70 each month, I will be cancelling my contract as soon as its up and getting one of the free simcards from o2, put a tenner in a month and get unlimited free texts and 100 free mins, saving 60 quid a month doing that sounds good to me
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John
Member
Registered: 30th Jun 03
User status: Offline
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How can you have a £70 bill if you don't use the phone?
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alan t
Member
Registered: 3rd Sep 06
Location: edinburgh
User status: Offline
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i didnt say i dont use the phone, for the small time im on it, only usually phone my mrs who is also on orange it seems a high bill to pay.
they contract is only ment to be £40 a month
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Add her as your magic number and you will pay £0 if your bill is higher it will more than likely be phoning 0800 etc numbers for your bank/insurance company etc.
If not you are simply on the wrong plan for your usage. If you ring the customer service number which is free they will advise you how to bring your bill down.
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