quote:

---

Dear Luke


Thank you for contacting Xbox Customer Support. In an effort to determine the warranty status of your Xbox console or accessory, we need you to provide a copy of the purchase receipt which clearly indicates the date of sale and the name and address of the store from which the console was purchased. You can do this by simply responding to this email with a copy of your receipt attached. Please follow the instructions below:

1. If you have access to a scanner, scan the receipt. You can also use the camera on your mobile phone or a standard digital camera to take a picture of the receipt. If you purchased online, a screenshot of the receipt will suffice.
2. Ensure the file (attachment) is less than 1 megabyte in size. If your file is larger, your mail may be rejected by our system.
3. Send your attachment in JPG, GIF, or TIF format. This minimizes the file size, and also ensures that we can open your file successfully.
4. Respond directly to this email with your attachment (the purchase receipt file). Please note that you must respond to this email for us to proceed with warranty validation. If you do not use the reply option to this email we will be unable to relate your response to your service request and your resolution will be delayed.

We will monitor your service request for your response. If we do not receive a response within seven (7) business days, the request will be closed.
Please note: this email can only be used for proof of purchase related issues. We do not monitor this email for any other purpose and you will not receive a response from us.

We hope you continue to enjoy your Xbox 360 video game and entertainment system, and we thank you again for your valued support..

Gary
Xbox Customer Support

---