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Author Refunding paypal payment
Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
20th Jan 12 at 20:58   View User's Profile U2U Member Reply With Quote
How long does it take? Someone bought something from me on eBay and it turned up damaged, so I fully refunded him (2 days ago) but the money hasn't come out of my bank account yet. There isn't any money in my paypal account so I presume they just take it straight from my bank account?

Its been 2 days since I refunded it and I have the buyer whining at me saying I haven't refunded him, I was under the impression a refund via paypal would be immediate?

I should add, It's showing as refunded when I view the payment details in paypal

[Edited on 20-01-2012 by Jamie-C]
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
20th Jan 12 at 21:00   View User's Profile U2U Member Reply With Quote
How is a refund credited?
If the sender used their PayPal balance or bank account, the money will be refunded to their PayPal account balance
If the sender used their credit or debit card, the money will be refunded to their card. This may take up to 30 days to appear on the card statement
For payments funded partially by credit or debit card and partially by balance, PayPal refunds the card portion back to the card and the remainder to your PayPal balance
The refund will be credited to the sender in the currency of the original payment, using the same conversion rate used for the original payment
Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
20th Jan 12 at 21:02   View User's Profile U2U Member Reply With Quote
Paid by paypal, refunded by payapl 2 days ago, money still in my bank account.
Mike
Organiser: North West and North Wales
Premium Member

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Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
20th Jan 12 at 21:08   View Garage View User's Profile U2U Member Reply With Quote
We had this a while back. The refund was done as an e-cheque which took about 7 days to clear. The buyer wasn't too pleased in our case too.

[Edited on 20-01-2012 by Mike]
JaffaTB
Member
Registered: 7th Oct 09
Location: Sheffield, South Yorkshire
User status: Offline
20th Jan 12 at 23:59   View User's Profile U2U Member Reply With Quote
probably has that daft "temporary hold" on it, takes 5-7 days to clear
Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
21st Jan 12 at 00:02   View User's Profile U2U Member Reply With Quote
If there's nothing I can do then he can whine all he wants in that case then
am4nf
Member
Registered: 27th Jul 08
Location: South Ayrshire Drives: Corsa Sport
User status: Offline
21st Jan 12 at 00:26   View User's Profile U2U Member Reply With Quote
I hope he provided proof that it was damaged?

 
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