fazza
Member
Registered: 7th Feb 08
Location: Plymouth
User status: Offline
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Does anyone else use natwest for business banking?
I am currently with them and cannot use my card or fuck all.
I need to order stock and can't, its very frustrating :s ?If not sorted by lunch I will need to go and withdraw cash and pay into my personal account, which id rather not do
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timmsy21
Member
Registered: 31st May 12
Location: Eastbourne, East Sussex
User status: Offline
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Think there has been a huge problem across the while RBS group 
Hope its sorted for pay day on friday!!
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ed
Member
Registered: 10th Sep 03
User status: Offline
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My personal banking is fecked still. Can't get on NWOLB or any of the iOS apps either 
Just moved house, had to pay for a van and loads of diesel and now don't have a penny to my name. Hassle you don't need really.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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my OLB app works ok
must be iphones 
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I do and mine's been fine throughout this whole thing. Paid £2k out on the card on Friday and withdrew £250 from a machine on Saturday, no issues at all.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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It's my iPad that's not working. My phones out of credit and I can't even top the fucking thing up, what a mess
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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I'm sure it will be just one of the 'little glitches' they expect over the next week or so after the monumental cockup last Friday
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Go into your local branch if you've got problems with your accounts?
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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quote:
Originally posted by Sam
Go into your local branch if you've got problems with your accounts?
Most people are using excuse of the fact they work 9-5, but they're opening later in many branches.
A friend working in a branch, has been staying as late as 11pm to help out customers.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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They're giving you cash if you need it to, they just manually take your details. It was £50 last week but I've heard that people are getting more than that now - this might help fazza actually.
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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My work use it to pay wages and no one has been paid since Friday.
It's a joke. Although will be a few days between pays this week.
Adult GiftsClick here to vist us
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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It will be interesting to see what happens after the event RE compensation. Natwest have just talked about "Making sure no-one is out of pocket"
So if someone had to go and work on a Saturday sorting out a companies wages with people not getting paid when they normally wouldn't, your not out of pocket but IMO you do deserve compensation.
It will be interesting to see how many customers move.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Would be silly moving, not like it's a regular occruance and you can bet your ass they won't do this again.
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fazza
Member
Registered: 7th Feb 08
Location: Plymouth
User status: Offline
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going into the branch doesnt help 
Ive got cash, its my card I need to use to pay for things
few of my suppliers will only take card over the phone, I think i will just withdraw cash and put into my personal account and get around it that way
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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although it is highly annoying and frustrating, card dint work on Saturday I personally in ten years with Natwest have never had a problem and always found them to be exceptional.
I will not be claiming anything nor would I as mitstakes can happen and in the company I work for its typical of people to just automatically want compo in the claim society with live in.
they have been regulary updating people with emails etc which is far more then most companies would do. Its how they rectify it and how well they communicate, therefore I am overall happy with them and will continue to use them, as Brett says you can be assured it will not happen again.
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richc
Member
Registered: 24th Mar 07
Location: Ilkeston
User status: Offline
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Ive not had a problem with RBS - people were saying they should be effected too?
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timmsy21
Member
Registered: 31st May 12
Location: Eastbourne, East Sussex
User status: Offline
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quote:
Originally posted by Steve
my OLB app works ok
must be iphones
My iPhone OLB App works fine 
That said so does my normal OLB, just hope its all sorted for this coming friday as i need to pay for train fair's and taxi's etc
[Edited on 25-06-2012 by timmsy21]
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by fazza
going into the branch doesnt help
Ive got cash, its my card I need to use to pay for things
few of my suppliers will only take card over the phone, I think i will just withdraw cash and put into my personal account and get around it that way
Can't you just arrange a BACS transfer/faster payment to your supplier's bank account - you can use your phone banking or arrange it in a branch. Inconvenience I know, but it's an alternative to nothing.
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fazza
Member
Registered: 7th Feb 08
Location: Plymouth
User status: Offline
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havent tried over the phone, presumed if I couldnt do it online then over the phone wont work either.
I will give them a call
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Worth a shot 
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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quote:
Originally posted by BarnshaW
Its how they rectify it and how well they communicate, therefore I am overall happy with them and will continue to use them, as Brett says you can be assured it will not happen again.
Having watch a few interviews with Natwest PR / directors it does not fill me with confidence.
"It was a hardware problem"
"It was a software problem"
Latest..."It looks like its a software problem"
I would expect by now that they know exactly what went wrong.
Its also very surprising to see how long it took to fix. Having been involved in the software side used by some banks the amount of safeguards to avoid problems are pretty extensive and multiple fail-safes too.
Quite disconcerting to know the amount of transactions going through our product
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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Interesting article
http://www.guardian.co.uk/technology/2012/jun/25/how-natwest-it-meltdown?CMP=twt_gu
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