oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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I anyone familier with telecomms? I am a bit but im stuck with this one.
Internet is working fine (albeit intermittantly), however there is no dial tone in the landline. I've replaced the microfilter, no difference. So i plugged just the phone into the test socket of the master socket, still no dial tone. Called talk talk and they done a line test, says nothing wrong o.O
Got a BT engineer coming tommorow, but im confused as to how the internet can be working when the line is obvously down 
[Edited on 24-09-2012 by oceansoul]
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Dave
Member
Registered: 26th Feb 01
Location: Lancs
User status: Offline
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Have you checked with another phone?
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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My mother-in-law had this at her house once, the broadband was working but the phone line was not (I didn't even think it was possible either).
My guess - the problem will be external wiring to telegraph pole, or something fucked up in the exchange.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Broadband can work on 1 wire, phone always needs 2.
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richardworrall
Premium Member
Registered: 20th Sep 05
Location: Derby
User status: Offline
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obvious thing is to test another phone in the line.
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oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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Oh yea, ive tried a good old fashioned corded phone into the test socket. No change.
quote:
Originally posted by John
Broadband can work on 1 wire, phone always needs 2.
I didnt know this. Maybe there is damage to the phone line then. Must be external to the house as there is no wiring indoors.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Will probably be a break in the wiring somewhere.
Standard BT response to anything is that it's working and must be a user fault.
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jezza
Member
Registered: 19th May 07
User status: Offline
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Let us know what the BT Engineer says, I was one until last month
How is your house fed? Via telephone pole or underground? Sounds like a one leg disconnection, could be at your end, the distribution point up the pole or in the ground, in the cabinet etc. Loved these type of faults faults, tend to be easy fixes!
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oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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The phone line is fed from underground to a cabinet literally just across the street.
Openreach engineer has been. He did all the same things inside the house, plugging into the test socket etc. No dial tone, used his test equipment but couldnt find a fault. It even had him confused for a bit. Went outside, checked inside a junchtion box that joins the house wires with the wires from the underground cable. This was full of water/spiders/webs. Cleaned all that out and reterminated the 2 cores.
Works fine now. Strange going ons.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Glad you got it sorted! 
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