Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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Royal mail lost my item so need to put in a claim to get compensation. They require proof of the value of the item though.
Last time I put in a claim I provided a copy of my bank statement from the sale of the item and all I got in compensation was 6 1st class stamps as it was what they called insufficient evidence. So what am I meant to provide?
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Lee_fr200
Member
Registered: 8th May 11
Location: West Yorkshire
User status: Offline
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Can you find a similar item for sale with its original price, then also show them the transaction from eBay/PayPal or bank account
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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Ring and ask what is evidence?
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Christopher
Member
Registered: 14th Oct 10
Location: Eastbourne
User status: Offline
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Get them to buy another one for you and say there you go i told you!
As taylorboosh said ring them and see what they classify as sufficient evidence!
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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If you sold via eBay, put a pic if the listing up
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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I used to work for Royal Mail Customer Services. What was it you sent, and I'll tell you what you can use.
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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It was an ignition barrel and lock set for a car. Was sold on another forum but there was no for sale thread so no proof of an advert. I'm probably going to end up out of pocket again!
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mattant
Member
Registered: 19th Jun 10
Location: South Yorkshire
User status: Offline
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I sent them a copy of the PayPal payment email, and the PMs between me and the forum member discussing the price. Also the receipt for the postage. Got a cheque for the full amount a few weeks later.
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Haimsey
Premium Member
Registered: 8th May 05
Location: Nottingham Drives: Corsa B
User status: Offline
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I recently did this. Had to provide PayPal statements showing the funds out and then an invoice from website showing goods.
They argued. Eventually sent me a book of first class stamps because they said there wasn't much they could do. Fuckers.
Marcy Marc
White Sport Progress Thread
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kennySRi
Member
Registered: 12th Nov 10
Location: Lancashire
User status: Offline
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Sending stamps instead of money? What a joke, if they lost one of my parcels i wouldnt know what to do if they sent me stamps for the compo
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nibnob21
Premium Member
Registered: 16th May 10
Location: South Derbyshire
User status: Offline
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Happened to me once with a buyer screwing me over on eBay. I sent them a copy of the invoice/paypal receipt and got the full amount back.
MX5 Project Thread
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monkeytwizzel
Member
Registered: 10th Aug 11
Location: Chard, Somerset
User status: Offline
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Doesn`t it also go by how much you valued it at time of posting,for claim get proof of value of same item and purchase cost evidence.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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Got fuxked over when sending reading festival
Tickets for
Next day delivery that I sold on eBay.
Got £200 compensation
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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As already suggested, PayPal printout or bank statement is your best bet. Bear in mind that it was a few years ago when I worked for them, I bet they're even worse for paying out now
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