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Author Internet connection issue
Jambo
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Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
3rd Apr 14 at 22:35   View User's Profile U2U Member Reply With Quote

Got a weird problem


Took me 5minutes (literally) to open an email earlier and websites running heinously slow. So did a speedtest.net check to see if there where speed issues. 8ms ping, 12mb up 6down?!

Facetime is blocky and jittery, seems web is slow some sites more than others. Left it a while then ran Ccleaner for an unrelated reason (porn) then went back on the net and it was lightening fast?

Few hours later and again weird slow issues again facetime not working properly and apps took 10mins to update?!

WTF? Got a fast connection but it's not fast all the time? Are BT just shit? (Fibre) or is there a setup issue?
willay
Moderator
Organiser: South East, National Events
Premium Member


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Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
4th Apr 14 at 07:16   View Garage View User's Profile U2U Member Reply With Quote

Check service problems with your provider.

Remember lots of ISPs run their own Speedtest box so you could be getting amazing much wow ping latency and such but when reaching out of your ISPs network its still utter dog shit
Toby
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Registered: 29th Nov 05
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4th Apr 14 at 13:15   View Garage View User's Profile U2U Member Reply With Quote

Try http://speedtest.btwholesale.com will probably give better results.

Well more accurate..

[Edited on 04-04-2014 by Toby]
JordyCarter
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Registered: 14th Mar 10
User status: Offline
4th Apr 14 at 17:55   View User's Profile U2U Member Reply With Quote

Just try resetting the router. Do a proper check of your pc... possibly try that system restore thing to put it back a few days. Not a real issue tbh can be solved easy enough
Brett
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Registered: 16th Dec 02
Location: Manchester
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4th Apr 14 at 18:39   View Garage View User's Profile U2U Member Reply With Quote

What's the ccleaner for porn all about? Just browse incognito or clear the normal way
pow
Premium Member

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Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
4th Apr 14 at 22:01   View Garage View User's Profile U2U Member Reply With Quote

What's a different device on the same. Wifi like?
Wrighty
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Registered: 28th Feb 04
Location: Howden
User status: Offline
5th Apr 14 at 11:19   View User's Profile U2U Member Reply With Quote

try different devices and if its the same on more then 1 then you need to ring your provider and they will go through derp troubleshooting with you.
Jambo
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Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
6th Apr 14 at 07:49   View User's Profile U2U Member Reply With Quote

Yup getting issues on PC, iLad, Teo different iPhones and a laptop.

Will try the BTspeedtest out.

pow
Premium Member

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Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
6th Apr 14 at 13:16   View Garage View User's Profile U2U Member Reply With Quote

Unplug all the phones, take the front off the master socket and plug just the router straight in - see if the problems are still there
Jambo
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Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
16th Apr 14 at 21:16   View User's Profile U2U Member Reply With Quote

33mb download, 15mb upload 16ms ping....

Just took 3mins to send a small photo via iMessage and about )mins to download the 15mb update to Instagram on my iPhone.

Unplugged everything and re connected. Used just from main router downstairs speeds seem fast but still prone to hanging and random connection failures.

BT are useless and won't give us any sort of formal answer.

Seems to help if I turn the wifi off on my phone and back on again every 30mins/when I lose Internet. Daily occurrence and always worse at night.

Baffled.
pow
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Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
17th Apr 14 at 06:26   View Garage View User's Profile U2U Member Reply With Quote

How's connection via an Ethernet cable?
willay
Moderator
Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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17th Apr 14 at 09:48   View Garage View User's Profile U2U Member Reply With Quote

quote:
Originally posted by pow
How's connection via an Ethernet cable?

 
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