kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Recently bought an ASUS monitor from Ebuyer and there was a fault with it. I sent it back for replacement, and all was going well until this morning I received an email from them saying they couldn't find the fault and are now going to charge me £10 for the courier they sent out to pick it up. I find this completely unacceptable as there is a fault, as I had confirmed directly from an ASUS technician...
I've just replied to Ebuyer with photographs of said fault and a plee that they won't charge me. If they still do not accept this, I was considering unlinking my PayPal account (after removing all funds of course) so they physically can't get any money from me. Am I likely to get into any trouble for this?
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
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I'm not sure they can just take money. They could invoice you, but if you pay or not I would've thought was your call.
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Jimbothebarbarian
Member
Registered: 19th Apr 07
Location: Cumbria..........drunk..
User status: Offline
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Open PayPal dispute, they always side with the buyer.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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They already have all my details as that's what I bought the product with.
Actually I looked on the Distance Selling Regulations Act and it states: If your goods are faulty, or you're sent substitute items that you don't want, the retailer must pay return postage costs.
The problem is they're saying it's not faulty...
Cheers though I will open a dispute on PayPal if they do take it, I've done this before with eBay and found it pretty hassle free.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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They can't just take money from your PayPal account like that. The only way they could have access to your funds is if you've setup a certain type of recurring payment with them, which you don't do with Ebuyer 
Think they'll ask you to pay the return fee before posting the item back out to you, that or they'll just post it out and then send you invoices and then threats to pay.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Okay that makes sense but I suppose what they could do is say we're not giving you a refund until you pay the postage... anyway I got a reply from them saying with the photos etc. they're going to get their technicians to have another look. Fingers crossed they're not complete retards!
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Thought I might as well update this... the pictures worked and they sent me a new one free of charge
Although, this one's bloody wonky too! Though not as bad. Not very impressed with ASUS tbh, thought their build quality was meant to be good.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Asus is a budget brand TBH.
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John
Member
Registered: 30th Jun 03
User status: Offline
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You were advised to buy something like a 24" Dell when you first created the thread in geek day kz. If you done that this thread wouldn't exist.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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But I didn't want a 24" monitor  the quality of the actual screen is spot on, love it... it's just the base that has a tilt when you attach it. Either way it's a million times better than my Samsung!
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