Corsa_Sport21
Member
Registered: 13th Apr 08
Location: Leven, Fife. Drives : 205 GTi
User status: Offline
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Is this a new thing??
A friend put his car into Peter Vardy for a health check and instead of just handing over a piece of paper with the faults they found written down, they have made a video showing the faults and sent it over to him.
Sounds like a good way to restore some faith in garages.
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MatthewR
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Registered: 21st Oct 02
Location: Rickmansworth
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Bloody awesome service
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Joey 1.6 sport
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Registered: 23rd Oct 11
Location: Kent
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Yeah my local Audi dealership been doing that for quite a while
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Balling
Premium Member
Registered: 7th Apr 04
Location: Denmark
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quote:
Originally posted by Corsa_Sport21
Sounds like a good way to restore some faith in garages.
Sounds like a good way to prove that you are in fact paying too much at a main dealer, seeing as they spend timing doing a video for you. 
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
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Bad news for the sector when they've got to waste time doing this just to earn a bit of trust.
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3CorsaMeal
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Registered: 11th Apr 02
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Copying nic Barnes video imo.
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BYRON
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Registered: 1st Jun 04
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We use a product/tool called Citnow (see it now), which is used by the sales teams for distance selling, introductions and clarity I.e. Paint and trim finishes.
In a country where everyone has a smart phone, it's a real value added proposition and seems to be well received
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Mattb
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Registered: 2nd Feb 03
Location: Under your sisters bed
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We have been doing it a while now and are top of the table for numbers sent within the audi network. It's had a great response from customers and has actually increased our upsell from services etc.
It is in response to people not trusting garages, and to be honest from what I have seen and heard from some places it's not surprising. It's just a shame that a minority of garages tarnish the reputation of the entire sector
[Edited on 13-08-2014 by Mattb]
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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quote:
Originally posted by Ian
Bad news for the sector when they've got to waste time doing this just to earn a bit of trust.
All it takes is one video on social media of a garage wrecking/ragging a car and suddenly every garage is tarred. Praise for a garage will never go viral.
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SteveoBC
Premium Member
Registered: 22nd Feb 07
Location: Bucks
User status: Offline
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already happened in America
(although in my eyes they kinda followed procedure of using high revs to fix the fault, its the way they went about it and kinda joking about ragging the car)
http://www.carthrottle.com/remember-the-mistreated-mustang-the-dealership-has-now-offered-to-buy-the-car-back/
but the dealer offered to buy his car off him in the end
btw this was indirectly filmed (car had a dash cam they thought was off)
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Corsa_Sport21
Member
Registered: 13th Apr 08
Location: Leven, Fife. Drives : 205 GTi
User status: Offline
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quote:
Originally posted by BYRON
We use a product/tool called Citnow (see it now), which is used by the sales teams for distance selling, introductions and clarity I.e. Paint and trim finishes.
In a country where everyone has a smart phone, it's a real value added proposition and seems to be well received
Yeah, that C-It-Now was what it was done via.
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mikenoncorsa
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Registered: 27th Sep 06
Location: Worcester
User status: Offline
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quote:
Originally posted by Mattb
We have been doing it a while now and are top of the table for numbers sent within the audi network. It's had a great response from customers and has actually increased our upsell from services etc.
It is in response to people not trusting garages, and to be honest from what I have seen and heard from some places it's not surprising. It's just a shame that a minority of garages tarnish the reputation of the entire sector
[Edited on 13-08-2014 by Mattb]
As an Aftersales manager, this interests me greatly. What sort of numbers do you Matt? Surely not every car even tho they must all have a VHc carried out?
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Mattb
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Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
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We did nearly 350 last month, we aim to do around 250 which I think is around a quarter of the cars we see.
They are usually little 20ish second clips of easy stuff, brakes and tyres etc. sometimes it's decent for showing customers more technical problems and can give a decent amount of reassurance. For example I replaced the panoramic sunroof frame on a Q7 for a customer, so once it was out I took a video of the frame where the cables had seized and caused the frame to split. He loved it, as he then knew exactly why he was spending a large sum of money on what seemed like a minor issue to him.
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Mattb
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Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
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Oh, missed the end bit, yes every car should have a health check, it's a requirement by audi, but as you can imagine, some are impeccably maintained and there's nothing to video, although you could do them as an advisory item, like your brake pads are 70% worn so might not last untill your next service so pop in to us in 6 months and we can take another look.
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mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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Thanks for the reply, I love the idea, think it might be a bit much for our level of customers however (VX dealer).
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