Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I left negative feedback for a seller (large company) they sent me wrong item, which I could live with.
However I then had to pay to wrap the parcel and go to post office (they did refund cost of posting)
Then I had to wait 10 days for a refund (and this is part that made me
Leave feedback)
Now I get this message, which is just offering to pay me to remove bad feedback.
Hi,
I am sorry to see your negative feedback.
We always aim to provide the best service possible, however sometimes things go wrong.
I have an honest offer for you.
If you would agree to revise your feedback (and DSR stars), we would issue 1 x £10 voucher to your PayPal account right away.
If you are interested please confirm and I will send you refund of your purchase and send you feedback revision request.
I would really like to all inconvenience and hassle caused by us, all auctions were reported to the head office, we will do everything to prevent this mistake from happening again.
Yours sincerely,
Karolina
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luciaadr
Member
Registered: 11th Aug 04
Location: Bexleyheath, Greater London
User status: Offline
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Dont see a problem personally.
You werent happy with their service, and left bad fb.
Company is trying to make good on their poor service, to make you happy and negate the need for bad fb
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Fonz
Premium Member
Registered: 12th May 06
Location: Newbury, Berks
User status: Offline
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i dont think there is anything against it (although i dont know the rules of eBay that well)
eBay will always encourage both parties work out any issues without raising a "complaint" and as this has been dealt between you is within the "spirit" of that request.
however...it is dishonest and i can see and understand your frustration.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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The way I see it is, eBay is hugely based around feedback.
If shit companies can operate badly, and receive negative feedback. Then contact people to buy negative feedback from them and make themselves look perfect. Just feel it's cheating the system somewhat.
Not to mention, if I remove and they don't pay, I then can't leave feedback again
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I wouldn't do anything until your issue is sorted.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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No different to complaining to tesco about shitty chicken and getting a voucher.
Sounds like good service to me. They want to put right their wrongs and not lose a customer/receive bad feedback.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Hats of to the seller I say! Someone who actually gives a rats arse about their customers 
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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quote:
Originally posted by Ben G
No different to complaining to tesco about shitty chicken and getting a voucher.
Sounds like good service to me. They want to put right their wrongs and not lose a customer/receive bad feedback.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Where is the shit service?
Mistake in the packing - probably because they're in a rush and paying minimum wage to the packers to keep the prices for you down.
The refund takes ages because Paypal sit on it for ages. I've had exactly the same issue - I can click refund the minute I receive the message requesting it but the customer doesn't see it for days and days.
They're processed as eCheques - which is basically Paypal's way of keeping hold of money while its en route, which we all know is a big con to earn interest. There is no eCheque, its just a cynical way of slowing things down because people remember cheques are slow. Nothing they do is slow until they make it slow.
I'd lap up the voucher and definitely be very happy with that dealing with that company. Of course Ebay is based on feedback but its also very easy to obtain poor ones for bollocks reasons because customers feel hard done by when they buy on price and then wonder why things go wrong.
If in doubt, pay more. While the whole internet is ordering price low-high and buying the first one, corners need to be cut and £10 compensation more than covers it.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I didn't mind wrong item that much
Refund was nothing to do with PayPal. I posted it back as I said I would. Few days later heard nothing so I emailed and they very bluntly just said "no item not refund" to which I replied I assumed you had got it. Few more days go past so I dug out receipt, and found was delivered day after I posted it. 6 days have passed now, so I email with proof of delivery. I then et another reply saying we've sent a refund, so I check and I've received nothing. They apologise and say was their fault and will send again. 10 days after they receive I finally get refund.
So it was more an issue of being rise and taking -0 days to press "refund" on PayPal. So with that combination if things I felt negative feedback was fair.
Didn't go through as e-cheque was instant payment
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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You didn't say all that originally!
Have they already left you positive feedback?
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I didn't because I was asking if they were allowed to, not the reasons I was leaving the feedback.
They have left me positive feedback
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I'd be tempted with neutral then!
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Well they can't exactly leave you NEGATIVE feedback can they?!?!
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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Id personally accept the voucher
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Nic Barnes
Member
Registered: 5th Apr 04
Location: nowhere near ginger people
User status: Offline
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I'd go fuckin mental all over the Internet about it
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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quote:
Originally posted by DaveyLC
Well they can't exactly leave you NEGATIVE feedback can they?!?!
Ok...however to get around this lot of sellers write negative things with a positive symbol. Thanks for your valuable input though, when I was replying to Ben's question "have they left you positive feedback"
[Edited on 08-09-2014 by Generation]
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JordyCarter
Member
Registered: 14th Mar 10
User status: Offline
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for the sake of online feedback id take it straight away.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I agreed to take it, but not until got money. So they sent half, and I retracted it. Suprise suprise, nothin since.
If they don't pay other half, I'll just buy another item that's cheap And leave negative on that instead,
Fuckers
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Pauly
Member
Registered: 16th Jan 10
Location: Perry Barr, West Midlands
User status: Offline
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quote:
Originally posted by Generation
I agreed to take it, but not until got money. So they sent half, and I retracted it. Suprise suprise, nothin since.
If they don't pay other half, I'll just buy another item that's cheap And leave negative on that instead,
Fuckers
If you do that, ebay can just remove the feedback and potentially close your account as it is a violation of ebay policy.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Why does it have to be a game of chess?
Pay this, conditions of this, wait for this.
Sounds like a world of pain, wouldn't surprise me if you make it on to their blocked buyers list.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I don't know them, and don't trust them. Can tell you sell
A lot on eBay as you're determined so see nothing wrong. Again, I said I'd only do that if they don't send, so it would be them breaking the agreement anyway.
You're making it sound like I'm being unreasonable leaving negative feedback, for being out of pocket for a total of 15 days, due to their error
[Edited on 08-09-2014 by Generation]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Just makes me less inclined to mess about.
And re the trust - if they're a company then you have a lot more recourse against them than they do against you.
My name and phone number is all over the internet, loads of people been to my premises where I actually trade, not some house I could move from etc.
Can't say that about most customers. Trust is a two way street.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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What would I do with that information over £5? You're assuming it's locals and the office is based same place are the distribution. My address to them is irrelevant, but yes, they have it as they posted the item.
All of this is completely off track, and not to do with the original
Question
[Edited on 08-09-2014 by Generation]
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