M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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my insurance came up for renewal a couple of weeks ago, i was previously with TESCO and changed to norwich union.
TESCO sent me a cover note and other info saying i have payed and am iinsured with them. which i didn't ask for.
I checked my account and i hadn't made n e payments so left it.
checked my account today to find they have taken 17.62 out of my account. i can't work out what for 
who do i ring? my bank or tesco insurance?
I'm not insured with tesco n e more, i'm with norwich union.
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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if u dont tell them u want to cancel the contract then they will presume you still want to be insured
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Patrick
Member
Registered: 25th Apr 02
Location: SE London
User status: Offline
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Ring your bank and tell them not to pay anything more to Tescos, then ring up tescos demanding to know whats going on and get your 17.62 back.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Bank first to cancel Direct Debit, then Tesco to cancel insurance!
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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the cover note is automaticly sent out with mopst ins companies
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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quote:
Originally posted by Patrick
Ring your bank and tell them not to pay anything more to Tescos, then ring up tescos demanding to know whats going on and get your 17.62 back.
so they are supposed to know u want to cancel the insurance without telling them 
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M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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i never pait a direct debit to them.
i originally paids my insurance out straight.
it would have been £980 they take out.
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Patrick
Member
Registered: 25th Apr 02
Location: SE London
User status: Offline
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^^ They shouldn't automatically assume you want 'another' years insurance with them.
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M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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my insurance with tesco had run out, i wasn't just cancelling halfway through or ne thing
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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^^ yes they do
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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They probably haven't assumed it. It may well be written in to a contract somewhere. Call them and tell them that although you may be bound by their conditions (assuming such conditions exist), you have still suffered a drop in confidence in the company and in order to restore your faith in their professionalism you will do all that you can to return the covernote and policy documents unused so long as they provide written confirmation that they intend to re-imburse you.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Patrick
^^ They shouldn't automatically assume you want 'another' years insurance with them.
Mine do (I'm with Privilege). It says on their renewal paperwork that if you want to renew with them, you don't need to do anything, but if you want to cancel, you have to phone them up!
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M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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fuk i threw em away!
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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quote:
Originally posted by Sam
quote:
Originally posted by Patrick
^^ They shouldn't automatically assume you want 'another' years insurance with them.
Mine do (I'm with Privilege). It says on their renewal paperwork that if you want to renew with them, you don't need to do anything, but if you want to cancel, you have to phone them up!
they all do, its to prevent you from driving uninsured and them being held to blame
id rather them automaticly renue it then them cut me off and me getting done for driving with no insurance
its always happened like that
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Get confirmation that they'll refund you so long as you return the stuff, then call back and change some details on the policy and get another set sent out. You must set dates on stuff for things like refunds etc. and perhaps more importantly, if you've got a policy still going on with Tesco, that is where you no-claims is and you've fraudulently told NU that you have spare ones when you don't! Call Tesco and back date your cancellation!!
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Patrick
Member
Registered: 25th Apr 02
Location: SE London
User status: Offline
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Apologies. Didn't know they did it like that! 
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M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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cheers ppl
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M4tt
Member
Registered: 18th Apr 03
Location: Potters Bar
User status: Offline
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sorted it now. the're sending me out a new set docs, which i've got to send back.
didn't know about that!
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