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Author wheelcourier.com DONT USE & where do i stand?
Martin W
Organiser: South East
Premium Member

Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
15th Oct 10 at 21:20   View User's Profile U2U Member Reply With Quote
Hi

i bought some refurbished mint cav slabs and arranged from them to be picked up from lancs to me in london. DHL delivered it when it got it here was a big chip in the wheel and the centre cap had snapped. phoned DHL who accept the claim and will pay providing i get the company i ordered it from to make a claim. however wheelcourier.com have no contact number and havent replyed to any of my emails.
therefore i cannot claim anything at all.


does anyone know where i stand with this matter, asked for WC.com number via directory enquires and DHL but they all say they dont have it, all i have is a email which they dont reply.
chrisritch
Member
Registered: 2nd Sep 08
Location: Northants Drives: V40
User status: Offline
15th Oct 10 at 21:44   View User's Profile U2U Member Reply With Quote
id contact trading standards, companys house, citizens advice etc. may sound over the top but fuck it its your hard earned moneys
leon.
Member
Registered: 24th Jun 08
User status: Offline
15th Oct 10 at 23:12   View User's Profile U2U Member Reply With Quote
i'm having problems with wheel courier at the moment too!!!
jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
15th Oct 10 at 23:33   View User's Profile U2U Member Reply With Quote
Registrant:
Wheel Courier
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB

Domain name: WHEELCOURIER.COM

Administrative Contact:
Courier, Wheel
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB
+44.7970889533
Technical Contact:
Courier, Wheel
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB
+44.7970889533
SRI-LEE
Member
Registered: 16th Feb 08
Location: kendal
User status: Offline
16th Oct 10 at 10:09   View User's Profile U2U Member Reply With Quote
they are useless!! my brother used them,bought 4 alloys only 3 arrived! tehy then payed him £40 for a wheel and tyre worth £200! luckily i managed to get a wheel for no cost from work so £40 whent towards a tyre,but there useless with communication and are not polite at all,my brother postyed everywhere about them so no one use them,sorry to here bout this mate
Martin W
Organiser: South East
Premium Member

Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
16th Oct 10 at 11:12   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by leon.
i'm having problems with wheel courier at the moment too!!!

whats happening with you?

cheers jamied, the number doesnt connect, cant see getting anything back from them now.
sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
16th Oct 10 at 11:59   View User's Profile U2U Member Reply With Quote
It appears its run from a guys flat.
gavin18787
Premium Member

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Registered: 22nd Feb 05
Location: Basildon, Essex
User status: Offline
16th Oct 10 at 12:08   View Garage View User's Profile U2U Member Reply With Quote
Send the welsh lot round to his

So what is the company? They just arrange things and then pay DHL like parcel2go etc

Drives supercharged Tec with torque
AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
16th Oct 10 at 12:08   View User's Profile U2U Member Reply With Quote
the address is an office block in cardiff, easy enough to get to, I was in cardiff yesterday and would have gone for a nose
Martin W
Organiser: South East
Premium Member

Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
16th Oct 10 at 17:04   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by gavin18787
Send the welsh lot round to his

So what is the company? They just arrange things and then pay DHL like parcel2go etc


yes mate i guess so ,
Martin W
Organiser: South East
Premium Member

Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
16th Oct 10 at 17:05   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by AlunJ
the address is an office block in cardiff, easy enough to get to, I was in cardiff yesterday and would have gone for a nose


im from london mate, its kinda a bit too far away i did have a number for the office block , but they said there is no one under that name there.
IvIarkgraham
Premium Member

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Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
16th Oct 10 at 17:05   View Garage View User's Profile U2U Member Reply With Quote
parcels to go were like this when they lost one of my parcels
Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
16th Oct 10 at 17:06   View User's Profile U2U Member Reply With Quote
I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!
mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
16th Oct 10 at 17:27   View User's Profile U2U Member Reply With Quote
Dumfries place is in Cathays isnt it?

rough as fuck round there if so

[Edited on 16-10-2010 by mattk]
Martin W
Organiser: South East
Premium Member

Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
16th Oct 10 at 17:47   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Jonny Ingham
I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!


oh right, yeah they had a big chunk out of them and the centre cap was snapped
Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
16th Oct 10 at 17:53   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by deadliner
quote:
Originally posted by Jonny Ingham
I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!


oh right, yeah they had a big chunk out of them and the centre cap was snapped


I loved them Slabs as well, immaculate!
Tomnova16
Premium Member

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Registered: 21st Jan 06
Location: Gerrards Cross Drives: Porsche 911
User status: Offline
16th Oct 10 at 17:57   View Garage View User's Profile U2U Member Reply With Quote
i used them a few months back for some ferrari wheels,
not a problem but maybe thay have gone downhill

http://www.lemass.co.uk/ for all your automotive/bodyshop needs
Located in Chalfont st Peter
andyc1234
Member
Registered: 7th Nov 06
Location: Lancashire
User status: Offline
16th Oct 10 at 18:05   View User's Profile U2U Member Reply With Quote
i used them plenty of times no problems at all
Jake
Member
Registered: 24th Jan 05
User status: Offline
16th Oct 10 at 18:08   View User's Profile U2U Member Reply With Quote
thats all well and good but all it takes in one transaction that goes wrong to see how shite their customer service is
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
17th Oct 10 at 09:16   View User's Profile U2U Member Reply With Quote
If a website sells a product or service online, it's illegal to not have full contact details (INCLUDING phone number) as per the Distance Selling Regulations.

I would contact Trading Standards if I were you, secondly I would contact DHL and explain the situation with them - if this has happened before they may well close wheelcourier.com's account with them.

Also, businesses can have "virtual offices" - that is, a proper business address for paperwork but they don't physically exist there (this is used by people running home based businesses for example - which I suspect is the case with this outfit because of the mobile number on the domain WHOIS info).

I would advise anyone on here NOT to use this website in future.
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
17th Oct 10 at 09:19   View User's Profile U2U Member Reply With Quote
Also, their T&Cs on their website is a joke - you're supposed to tell people who you are to make it legally binding FFS

 
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