Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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What is the general feeling/ thoughts on Illusion Autostyle?
I have seen their name pop up on a few threads and everyone seems to be having the same problems with them that I have...
These could be 'claims that the courier has the order and it's their fault you haven't received anything yet'. If this is the case you should either receive it 'today' or it will 'definetly be with you tomorrow'...
There is another problem I have had in that they overcharged me £175, and when I phone about this I am constantly told that Scott is aware of this and it has been transfered across to the Accounts department and they are sorting it out... This is going on a month since I brought it to their attention and I am yet to have it resolved.
One final thing is that everythime I phone Illusion, I am unable to get Scott on the phone, he's either not there or he is busy on another call... 
Thats my little rant finished, if anyone would like to add anything to this or comment, feel free to do so - Does anyone know if Illusion use these forums or not? (That would be nice) 
Hammy
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Ive met Scott in Person a few times and hes a sound guy........never ordered off him tho cos car tat aint my thing
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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ive met scott in person 2..
and.. i have his mobile number so getting in touch aint a problem for me 
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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I have his mobile No. too, usually get texts off him when he's pissed
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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same here
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Oh and I thought it was just me that got those Did he leave you voicemassages of him singing when he was pissed Hes a nutter
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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once.. but i didnt have a clue what it said coz of his accent..
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ajscorsa
Member
Registered: 30th Apr 02
Location: Perceton, North Ayrshire
User status: Offline
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talk to scott all the time sound bloke
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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They are at it again! Posted it a few times, but heres my experience with them. They are lucky we didnt get trading standards onto them, the way they treated us.
http://www.corsasport.co.uk/board/viewthread.php?tid=121488
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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Talking to the guys in the office/store is fine because they are all nice and seem genuine enough...
Although actually getting round to actually doing something seems to be their main problem!
I'm sure you guys don't really want to give me Scott's mobile number, but I would appreciate being able to talk to him in person, so if any of you's want, drop me a U2U message with the number that way - I'm sure Scott wouldn't mind 
Cheers,
Hammy
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Martin_C
Member
Registered: 27th Jun 03
Location: Ayrshire, Scotland
User status: Offline
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he gave me some free catalogues at fast car full on, then told icy n that where to stick it when they asked
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Tam the diesel man
Member
Registered: 31st Jul 01
Location: Portsmouth
User status: Offline
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i ordered some rear lights, even tho the delivery messed up (my fault) i got them within a week.
i must be lucky then
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si_reading
Member
Registered: 5th Apr 03
Location: Macclesfield, Cheshire
User status: Offline
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Over charged me too, still not money back! Even though had a few e-mails from Scott saying that it has been sorted still no money has been credited to me 
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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Stay away from this company. I have waited 5 weeks for my side skirts to turn up. They keep telling me that I'll receive them next week bla bla..... so now im getting a refund of them. Somehow I dont think its gonna be easy
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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Its the lying that pissed me off the most, i took 2 days off work cos i was "promised" that the wheels would be delivered on a certain day, which came and went. Took over a month to ger a refund even after sending the dials back recorded delivery and ringing up at least 4 times a week asking for our money back.
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by drunkenfool
Its the lying that pissed me off the most, i took 2 days off work cos i was "promised" that the wheels would be delivered on a certain day, which came and went. Took over a month to ger a refund even after sending the dials back recorded delivery and ringing up at least 4 times a week asking for our money back.
That doesn't sound to good
They have done nothing but lie to me either. Last friday they left a message on my mobile telling me that my skirts are about to be dispatched so I thought 'at last' but when I asked them for the dispatch number they dont have one so they give me a ramdom one for another address. They've done that to me 5 times now. So p***ed off
So now I am getting a refund and my request has been sent to the "accounts department"  even tho I bet theres only 2 people working there!!
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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End of the day no company is honest, its all about undercutting and beating each other! If you phone up and they say oh that part will take 6 weeks to order, your not going to order from them are you...no you will phone the next company who will say yep no bother...end of the week...card number please...sale...go on, when really its coming from the same supplier and will take just as long. And everyone knows this!!!
They are all the same!
[Edited on 28-07-2004 by Kolin]
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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scott doesnt answer the phone to people he dont know the number to..
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
End of the day no company is honest, its all about undercutting and beating each other! If you phone up and they say oh that part will take 6 weeks to order, your not going to order from them are you...no you will phone the next company who will say yep no bother...end of the week...card number please...sale...go on.
They are all the same!
yes but when Illusion promise you that you are going to receive the goods on a certain day and they dont show up is just plain wrong. When I ordered I was told it would take a week. That was 5 weeks ago now and each week I get told next week. Its come to the stage where I can't stand the hassle. It won't suprise me if my refund doesn't go into my account on Tuesday like they promised
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by chris_uk
scott doesnt answer the phone to people he dont know the number to..
Probably knows that people are angry and want their money back
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by chris_uk
scott doesnt answer the phone to people he dont know the number to..
Thats because the same as all his other businesses he gets other people to run them for him once there established. Think of the boss of your own company.....how often do you see him??? I know for a fact mines in Florida right now sunning his ass
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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At the end of the day, good customer service isn't rocket science
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
End of the day no company is honest, its all about undercutting and beating each other! If you phone up and they say oh that part will take 6 weeks to order, your not going to order from them are you...no you will phone the next company who will say yep no bother...end of the week...card number please...sale...go on.
They are all the same!
yes but when Illusion promise you that you are going to receive the goods on a certain day and they dont show up is just plain wrong. When I ordered I was told it would take a week. That was 5 weeks ago now and each week I get told next week. Its come to the stage where I can't stand the hassle. It won't suprise me if my refund doesn't go into my account on Tuesday like they promised
Do you think if you used another mail order company you would get it sooner......believe me they are held back by there suppliers, they tell you next week so not to lose your business and delay refunds in hope the part will arrive. Most of the stuff they wont even see and it goes to them it will be sent straight out.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
At the end of the day, good customer service isn't rocket science
No but staying in business is
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
End of the day no company is honest, its all about undercutting and beating each other! If you phone up and they say oh that part will take 6 weeks to order, your not going to order from them are you...no you will phone the next company who will say yep no bother...end of the week...card number please...sale...go on.
They are all the same!
yes but when Illusion promise you that you are going to receive the goods on a certain day and they dont show up is just plain wrong. When I ordered I was told it would take a week. That was 5 weeks ago now and each week I get told next week. Its come to the stage where I can't stand the hassle. It won't suprise me if my refund doesn't go into my account on Tuesday like they promised
Do you think if you used another mail order company you would get it sooner......believe me they are held back by there suppliers, they tell you next week so not to lose your business and delay refunds in hope the part will arrive. Most of the stuff they wont even see and it goes to them it will be sent straight out.
But the difference is they have told me that they have actually sents the goods out but they can't give a a dispatch number So then they blame it on the delivery company. The first time it happened they told me that they would claim for the goods from the insurance and re-send them using a difference delivery company. Which never happened
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