Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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Going on to do my HND
Choice is either Technical Support or Software Development....
Lectures tell you feck all 
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
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technical support 
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James
Member
Registered: 1st Jun 02
Location: Surrey
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software development will be writing code all day long, good money though.
technical support will be providing support to people that have problems with their computer etc..
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Dom
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Registered: 13th Sep 03
User status: Offline
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software dev mate, more money, can be geeky'er and you end up with working with some right sad cunts, but theres alot of money in it - alot more than being a tech monkey 
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James
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Registered: 1st Jun 02
Location: Surrey
User status: Offline
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technical support will be easier but to be honest its a bit crap, as willay said.
software development can be hard and frustrating at times tho
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Dom
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Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by James
technical support will be easier but to be honest its a bit crap, as willay said.
software development can be hard and frustrating at times tho
course tech support is crap, hence why you get paid peanuts and treated like monkeys - plus you have to listen to some dumb bastard at the end of the phone going on about how they used the cdtray as a cup holder or how to switch a pc on etc etc
It gets very boring after a few weeks and it starts to become a drag.
Atleast with software dev you can work in a few different areas and your on different projects every other month etc And, you get better paid - especially if you contract out in the london area, you can be on mega money
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
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yeah do software dev, then you can be one of them students who thinks he can code just about anything in java.
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Corsa E-Tec
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Registered: 4th Feb 04
Location: Stevenage Drives: Leon Cupra
User status: Offline
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Tech support is not too bad, depend which end of the stick your at.
i travel between 2 sites, hardly use the phone, fix peeps computers, always learning more, backing up servers, meet lots of women  and build computers.
well i quite like my techy role, but i wont be here forever!
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Gsi_Ire
Member
Registered: 9th Aug 04
Location: Republic of Ireland
User status: Offline
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tech support is only good if dont mind talking to monkeys who dont know damn all bout pc's.
or the worse kind, those who think they do!!!
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Nismo
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Registered: 12th Sep 02
User status: Offline
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Tech Support gets better once you get further up the ladder.
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TNM
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Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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quote:
Originally posted by Dom
quote:
Originally posted by James
technical support will be easier but to be honest its a bit crap, as willay said.
software development can be hard and frustrating at times tho
course tech support is crap, hence why you get paid peanuts and treated like monkeys - plus you have to listen to some dumb bastard at the end of the phone going on about how they used the cdtray as a cup holder or how to switch a pc on etc etc
It gets very boring after a few weeks and it starts to become a drag.
Atleast with software dev you can work in a few different areas and your on different projects every other month etc And, you get better paid - especially if you contract out in the london area, you can be on mega money
The bottom fell out of the contractor market for dev about 5 years and 3 months ago.
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willay
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Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
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Personally I think its all about what suits you.
If you do Software development you arent going to come out of your HND and then into some buff job unless you like programming and are good at it.
From previous posts J-Me I woukld hazzard a guess and say you don't enjoy it, I'm sure I've seen posts of you wanting people to do your Dephi work.
Tech support isnt going to mean you will be stuck in some shitty desk+phone job either, tech support will show you different methods of problem solving when it comes to the computer, such as using the OSI model and stuff.
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willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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I've not done the HND but I have done a few terms of classes on 'Software dev' and 'Technical Support'.
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Nismo
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Registered: 12th Sep 02
User status: Offline
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Also Tech support isnt allways talking to ejeds on a phone, i work in tech support and im never on the phone?
when i am on the phone i deal with clever people that know what there doing.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by TNM
quote:
Originally posted by Dom
quote:
Originally posted by James
technical support will be easier but to be honest its a bit crap, as willay said.
software development can be hard and frustrating at times tho
course tech support is crap, hence why you get paid peanuts and treated like monkeys - plus you have to listen to some dumb bastard at the end of the phone going on about how they used the cdtray as a cup holder or how to switch a pc on etc etc
It gets very boring after a few weeks and it starts to become a drag.
Atleast with software dev you can work in a few different areas and your on different projects every other month etc And, you get better paid - especially if you contract out in the london area, you can be on mega money
The bottom fell out of the contractor market for dev about 5 years and 3 months ago.
yea, i thought it was still going strong - even though there are lots of people doing it etc?
still software dev is alot better than tech support, but i suppose like E-Tec has said, it depends what area your going in. If its gonna be technical support for an ISP/PC company etc then your more than likely to be sitting in front of a system all day answering calls with people shouting ever swear word under the sun amd blaming you that they were on hold for 20minutes - thank fuck i only did it as a summer job though
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TNM
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Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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im technical support. i deal with people all over the world every day. some times i sit in my office all day and nothing happens. other days i run around like a headless chicken. I also get to go to places like hull and norwich and london 
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willay
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Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
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sad fact: anyone can do tech support for ISPs and stuff, they make a system so any tom dick or pugnut can follow a system of steps which will solve 90% of their calls.
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TNM
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Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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Dom: 5 years ago you could tell them what you hourly rate was now they pay about a third more than normal staff and thats it!
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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quote:
Originally posted by TNM
I also get to go to places like hull and norwich and london
 You got any jobs going?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by TNM
im technical support. i deal with people all over the world every day. some times i sit in my office all day and nothing happens. other days i run around like a headless chicken. I also get to go to places like hull and norwich and london
Part of my job involes support, but we do top level network support which means when stuff gets really messy just like TNM, some days I might be writing proper techy work and get the odd phone call, where as other days half of London has lost connectivity and people are shouting their heads off
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Recaro1
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Registered: 25th Mar 02
User status: Offline
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Mate does Software development. Sounds much better then tech support.
Though I asked him how his day was once, said he'd spent 5 hours looking at lines of codes as 1 thing was wrong with the program.
It is a bit of geek thing though, in his spare time he writes programs for things such as online gaming, etc.
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TNM
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Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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quote:
Originally posted by James
quote:
Originally posted by TNM
I also get to go to places like hull and norwich and london
You got any jobs going?
No  Hull was well nice  honest.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by willay
sad fact: anyone can do tech support for ISPs and stuff, they make a system so any tom dick or pugnut can follow a system of steps which will solve 90% of their calls.
aye, this is usually the case - but where i was, we had to do training and all sorts - and the only stuff we had on the system was a few tools too look up accounts from the database. Rest of it had to come from knowledge, internet etc etc
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Mark Petty
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Registered: 26th Jul 01
Location: Bournemouth Drives: Suzuki gsf600
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I have done a HND in Software development, it was a piss of piss. Was quite boring though
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Half Pint
Member
Registered: 25th Mar 02
User status: Offline
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just go on the job seekers allowance for the rest of you shitty life and be happy with dossing all day !
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