Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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hey..
a couple of days ago I placed an order on www.motorsportworld.co.uk for:-
2x sparco evo 2 bucket seats
2x sparco 4 point bolti in harnesses
2x sparco 2 inch thick harness pads
I recieved an email from them today saying that their prices on the website weren't up to date and that the sparco buckets were more expensive. they then asked did I want to continue with the order or cancel?
do I have any rights here? surely it isn't my fault that the price wasn't updated on the site. should I not be able to purchase the seats at the price advertised when I made the order?
any help would be much appreciated
thanks
tim
[Edited on 16-12-2005 by Pop]
[Edited on 16-12-2005 by Pop]
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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unless they have already taken payment for the lower price you cant do anything.
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Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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k thanks .. i'll cancel the order then
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a_j_mair
Member
Registered: 23rd Jan 04
Location: Scotland
User status: Offline
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probably be a disclaimer on site somewhere sayign prices were correct at time pulished
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Ajones_17
Member
Registered: 20th Jun 02
Location: Sunny Wigan Drives: BLACK 03 VTS
User status: Offline
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Thought that would be false advertising and you are entitled to them at that price, but like a_j said if there is a disclaimer then not much chance of that happenin 
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Rob_Lee
Banned
Registered: 9th Dec 05
Location: Folkestone Drives: Nova 1.6 16v
User status: Offline
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Tell them they advertised them wrongly!
Sale of goods act and all that!
Rob
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Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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they've now updated the website with the seat prices!! ... i'm going to go down to the bank to find out if they've taken the money off me
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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kick off about it tho, if they know there going to loose the sale they may do you a deal.
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J da Silva
Member
Registered: 10th Apr 03
Location: The FACTory
User status: Offline
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They may end up giving you the goods for the price you want in the end, if you proceed in cancelling your order, they'll think " a reduced price better than nothing at all "
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Tim
Site Administrator
Registered: 21st Apr 00
User status: Offline
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Yeah website small print will say E&OE -- errors and omissions excepted.
But like it was said above -- if they have taken the money I think that forms a contract for sale of goods at that price.
If in doubt, just phone CAB.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Pop
hey..
a couple of days ago I placed an order on www.motorsportworld.co.uk for:-
2x sparco evo 2 bucket seats
2x sparco 4 point bolti in harnesses
2x sparco 2 inch thick harness pads
I recieved an email from them today saying that their prices on the website weren't up to date and that the sparco buckets were more expensive. they then asked did I want to continue with the order or cancel?
do I have any rights here? surely it isn't my fault that the price wasn't updated on the site. should I not be able to purchase the seats at the price advertised when I made the order?
any help would be much appreciated
thanks
tim
[Edited on 16-12-2005 by Pop]
[Edited on 16-12-2005 by Pop]
they are advertised at a price you should expect to pay that price. not their fault. you should get the parts at the price online.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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is it an automated syste,. so you order them online and you get an email saying thanks fr your order with a list of what you have bought and the cost. I don't think they have any arm to stand on.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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there will be a disclaimer somewhere on the site..
remeber the £29.95 tellys on ebuyer, none of us got one just an email saying the price was wrong..
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by Rob_Lee
Tell them they advertised them wrongly!
Sale of goods act and all that!
Rob
It doesn't work like that. I did it in business law a few years ago but I've forgot most of it. I work in a shop too and it does my head in when if the price comes up wrong and people start spouting off.
I give them it for cheaper anyway no loss to me, just the fact that you get know it alls spouting off when they are wrong pisses me off!
invitation to treat and all that kind of stuff i think its to do with.
[Edited on 16-12-2005 by Carl]
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RKS
Member
Registered: 2nd Mar 04
Location: Gloucestershire UK
User status: Offline
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if they give you the option to cancel then i dont think you can do anything, if they take more money than they were supposed to you can sue them tho 
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by mav
there will be a disclaimer somewhere on the site..
remeber the £29.95 tellys on ebuyer, none of us got one just an email saying the price was wrong..
don't matter mav. no one took it further. if that was the case you could advertise something then change the price if someone buy it.
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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An ‘invitation to treat’ is a contract law concept that means displaying an item with a marked price does not constitute a binding offer to the world at large; rather, it constitutes an 'invitation to treat', or an offer to deal with the trader concerning the item and as such the retailer has the option to withdraw the item from sale.
It's law though so it's not very black and white.
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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http://www.venables.co.uk/n0203mistakes.htm
this article is regarding wrongly priced things on. the net.
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Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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quote:
Originally posted by vibrio
is it an automated syste,. so you order them online and you get an email saying thanks fr your order with a list of what you have bought and the cost. I don't think they have any arm to stand on.
yep it's an automated system which sent me an email confirming my purchases and the total
... at the start of the email though it said that they would email the next day to confirm when i would recieve my order
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Sale of goods actr etc etc etc
"reserve the right to refuse service"
You can just say that and shut up
I have worked in retail for 6years, depending on the companies policy, MVC for example if a cd is priced wrong if the value is over £2.50 difference kindly tell them to get fucked
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Carl
http://www.venables.co.uk/n0203mistakes.htm
this article is regarding wrongly priced things on. the net.
interesting however its not a blatent price difference is it. not a huge amount. I would still proceed with the claim that the price was advertised. at the time a contract was entered into onthe belief that the price on line was the pricehe would pay. it's not his fault they never updated their site. my brother in law went to buy a car and the price that was on the car was £1000 less than what it should have been. it was a pricing error. the car was advertised as such so he got t for that price. why should an internet site be any different.
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corsa5dr
Member
Registered: 12th Jan 03
Location: Bath/Bristol - Evo 4 GSR
User status: Offline
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quote:
Originally posted by Carl
quote:
Originally posted by Rob_Lee
Tell them they advertised them wrongly!
Sale of goods act and all that!
Rob
It doesn't work like that. I did it in business law a few years ago but I've forgot most of it. I work in a shop too and it does my head in when if the price comes up wrong and people start spouting off.
I give them it for cheaper anyway no loss to me, just the fact that you get know it alls spouting off when they are wrong pisses me off!
invitation to treat and all that kind of stuff i think its to do with.
[Edited on 16-12-2005 by Carl]
Same with me, studied it in business law and when I was working at Safeway people p1ssed me off constantly about it.
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by vibrio
quote:
Originally posted by Carl
http://www.venables.co.uk/n0203mistakes.htm
this article is regarding wrongly priced things on. the net.
interesting however its not a blatent price difference is it. not a huge amount. I would still proceed with the claim that the price was advertised. at the time a contract was entered into onthe belief that the price on line was the pricehe would pay. it's not his fault they never updated their site. my brother in law went to buy a car and the price that was on the car was £1000 less than what it should have been. it was a pricing error. the car was advertised as such so he got t for that price. why should an internet site be any different.
some businesses will honour the mistake so they are seen to have good customer service, if this doesn't happen then basically he has no chance. Hardly worth taking civil action either.
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Pop
Member
Registered: 8th May 03
Location: Reading
User status: Offline
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lol i'm not going to take any civil action over it ... i just can't afford the new price total price for the stuff
... i'm going to go check my bank balance in a sec to see if it's gone through .. if not i'll cancel the whole order
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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quote:
Originally posted by Pop
lol i'm not going to take any civil action over it ... i just can't afford the new price total price for the stuff
... i'm going to go check my bank balance in a sec to see if it's gone through .. if not i'll cancel the whole order
Tell them that you are going to cancell as you can't afford the new price, they might sort you out then, worth a shot.
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