Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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 Good morning, on Friday 10th February I dropped my Vauxhall Astra 2.2 16v Coupe off at Inchape Vauxhall Reading for a new clutch to be fitted.
I was told the car would be there all day and I would get it back in the afternoon.
The afternoon came and went and no phone call, I rang them to find the car would not be finnished as they did'nt even have the clutch in stock 
So they get my a courtesy car.
Monday comes around, again no phone call I ring them to be greeted with "the stand that supports the engine whilst we remove the gearbox has snapped, awaiting a new one, will call you when car is fixed"
Tuesday passes
Wednesday passes
Thursday passes
Friday I ring and greeted with "We are sorry, the clutch we tryed to fit was the wrong one has been boxed up wrong at the factory, we will have to wait 7 to 12 days for one to be sent from Germany" I then go on to say that with all the Vauxhall garages in the country not one of them has a Astra 2.2 16v clutch for the love of god? "No" was the answer I was returned with.
Anyway, Monday the 27th comes around and I get a phone call to say my car is ready, only 17 days later.
I get down there, wait for 20 mins in the service department, Rachel waiting in the car park, she sees my car being driven round by a workshop, I would say mechanic but that would be far to gratious so I will say monkey, he drives it so fast that when he stops he leaves tyre marks on the road where he has braked so hard.
So I go out to my car and due to the fact the car has been down there 17 days I just knew there would be some kind of damage to it, I get around to the passenger side and LOW AND BEHOLD!!!! A massive great big knock on the passenger wing & door and rubstip with fresh white paint all over it  At this point I am angry, ready to pounce.
So I re enter the dealership and tell the moron that "I am at the point of bemused rage with you lot down here, my partner has just witnessed my car being driven like a Toca Touring car by some brain dead workshop greasemonkey and I want this damage rectifed ASAP"
He goes and looks at it, after stuttering and stalling he gets the car booked in for next Tuesday at there bodyshop and admits full responsibilty.
I am writing a strong worded letter to these morons at the moment, lastnight I was at the point where I was going to throw a few molotov cocktails at the brand spanking Astra VXR they leave right outside the window which has a note on it saying "please do not touch sold to Mr Alexander" Yes, I'll touch it with a few fire bombs you incompetent bunch of cretins.
Thanks for your time
[Edited on 28-02-2006 by Ojc]
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Rileysport
Member
Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline
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get em 
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K5-KYL
Member
Registered: 5th Aug 05
Location: Cowdenbeath, Fife
User status: Offline
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sorry to hear this man. you hear about this all the time though now dont you?
think vauxhall need to get a grip 
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corsaevu
Member
Registered: 4th Oct 05
Location: North Yorkshire
User status: Offline
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i hate it when dealerships fuck u about. Thats why i stick with my local mate's garage - trustworthy!!!!
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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sick em
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RickSRi
Member
Registered: 27th Feb 06
Location: Bickton, Hampshire
User status: Offline
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i say go crack some heads
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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Proper being messed about
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a_j_mair
Member
Registered: 23rd Jan 04
Location: Scotland
User status: Offline
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 shocking! go round with sniper riffle 
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Nick A
Member
Registered: 28th Nov 04
Location: Hertfordshire
User status: Offline
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I also find my local vauxhall poor with customer relations 
I have ordered a few bits and bobs with them telling me they will ring me when the arrive (take name, address and contact number).
Still waiting till this day for the call (ordered things on my old corsa, around 9 months now)
Useless!!!
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Its not the first time either, I remember when Rachel took her Corsa down to have a dash light changed, in the process of changing it they managed to butcher her entire centre console, looked like a small child had been eating it.
Needless to say that all got replaced.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Watchdog time.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by Ojc
Watchdog time.
whats that going to do? Sit on the back seat a growl if they drive it stupidly or start to fuck things up?!
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RS6
Member
Registered: 5th Nov 03
Location: with MJ
User status: Offline
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yep sounds about right i have had loads of trouble like this but with no courtsey car just relying on mates to give me a lift to and from, and losts of wasting my time and not actualy touching the car for days
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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A lot of main dealers are like this, they already have the custom, customers think they are getting 5 star service just because they are taking it to vauxhall, in reality you would probably get better service at a privately owned garage, because they actually want your custom.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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I know this Tim, but as its a Network Q warranty I have little choice, I would take my car to Lee Mitchell to have everything fixed if he would honour my warranty
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Rileysport
Member
Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline
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quote:
Originally posted by SXi_Tim
A lot of main dealers are like this, they already have the custom, customers think they are getting 5 star service just because they are taking it to vauxhall, in reality you would probably get better service at a privately owned garage, because they actually want your custom.
yeah, i took mine to J100RSA on here (Dan)... towed it Thursday night, broke his ankle saturday night, and i had my car back Monday... never booked it in either .... i broke it again Tuesday though
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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Oh right didn't realise it was still in warranty, they are a bunch of cnuts at main dealers, always will be. You are probably better off when the car is out of warranty
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Ry_B
Banned
Registered: 1st Dec 05
Location: Solihull, W Mids Drives: 45BHP beast!
User status: Offline
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Wankers!
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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 Thats shit olly.
I always use a private garage, i know the 2 guys who work on my car very well, they wouldnt fuck with mine, i know they drive it as im always telling them too. One of them was too scared to drive the corsa
Get a big fat complaint letter Mr crowe and get sum good old compensation 
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JKGSI
Member
Registered: 5th Jul 02
Location: Mansfield, Notts. Ibiza Cupra-R 180bhp
User status: Offline
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Absolutely shocking service, this kind of things really gets to me as I hate leaving my car with anyone for work but what can you do if you want to keep up the FFSH.
If I'd witnessed someone driving my car like this I would found it hard not to rip the little fucker out of the car and rub his face in the tyre marks!
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Chump
Member
Registered: 1st Feb 04
Location: Sharnbrook
User status: Offline
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i would've gone seriously nuts at the manager....definitely write a letter but dont be abusive in the letter. just state the facts and politely request compensation....else they may just chuck the letter in the bin....oh and send it recorded delivery so they HAVE to sign for it....
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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That is poor
Some of it might've been out of their hands but the damage to your car & them racing it around the car park is totally unacceptable.
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leeshez
Member
Registered: 3rd May 01
Location: Great Harwood, Lancashire
User status: Offline
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Go out like your intrested in one of there cars wheel spin it an hand brake it and when they ask whats going on? Tell them thats there way so your following suite
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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What a load of complete fuckwits.
If I saw my car been driving round fast I would of gone and hit the cunt
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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It could've been worse though Ollie.....
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