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Author LMF Vauxhall deception- shoot aftersales service
abdus
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Registered: 23rd Feb 06
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   28th Jun 06 at 11:43   View User's Profile U2U Member Reply With Quote
I bought a grille some time back, then without any apparent reasons, grille was damaged (strengthening bars across between 2nd/3rd row broken)

Mailed them, was advised to phone.

Called and spoke to a salesman who advised me to send back item for inspection under a warranty claim and they would send it back as soon as possible after inspection is over (whether a replacement under warranty is accepted or the damaged one).

Got a letter 1 week later, warranty claim refused.

Since I have been waiting for grille to be returned back...still nothing..mailed and phoned today to get this:

'I should arrange for collection how dishonest...It's not about £10 or whatever, but if they told me this beforehand, I would have never sent the item'

Anybody work there?


[Edited on 28-06-2006 by abdus]
Jason Iles
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Registered: 19th Jun 01
Location: Bristol
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28th Jun 06 at 11:52   View User's Profile U2U Member Reply With Quote
General Chat
Ojc
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Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
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28th Jun 06 at 11:56   View User's Profile U2U Member Reply With Quote
LMF are top notch IMO TBF
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 11:58   View User's Profile U2U Member Reply With Quote
not in the present matter...they are completely out of order
Darren M
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Registered: 22nd Mar 01
Location: Luton : Drives : Vectra B Sri
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28th Jun 06 at 11:58   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Ojc
LMF are top notch IMO TBF


cant agree more.

ring them again and say your not happy im sure they will sort it out for you
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 12:00   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Darren M
quote:
Originally posted by Ojc
LMF are top notch IMO TBF


cant agree more.

ring them again and say your not happy im sure they will sort it out for you


ring them for methey don't want to listen to anything..

My 1st thoughts were top notch..not anymore...I even sopke to the MD without any joy (i think he was hungry for lunch) wouldnt listen to anything

dishonest
mwg
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Registered: 19th Feb 04
Location: South Lakes
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28th Jun 06 at 12:02   View User's Profile U2U Member Reply With Quote
what is the reasoning behind them refusing your claim?
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 13:16   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Matty G
what is the reasoning behind them refusing your claim?


'no sign of fatigue or heat transfer'
mav
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Registered: 19th Jun 01
Location: Scotland
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28th Jun 06 at 13:19   View User's Profile U2U Member Reply With Quote
Tell them you want a replacement or else

never heard any bad stories about LMF either always a first though.
M16KE B
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Registered: 24th Feb 04
Location: Stirling
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28th Jun 06 at 13:22   View User's Profile U2U Member Reply With Quote
thats unfortuante mate.

but all i can say is that theyre the best company i have dealt with for a long time, and imo their customer service is 2nd to none.

doesnt help you much though i know.
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 13:22   View User's Profile U2U Member Reply With Quote
well, I can arrange for a collection, but what I don't like is the way they did...asking to send back and bla bla bla....

And even more stupid: they are trying to waive up liability or responsibility for the product while it is on their premises...

They won't reply to mails, or accept my phone call....


what next...?
mwg
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Registered: 19th Feb 04
Location: South Lakes
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28th Jun 06 at 13:24   View User's Profile U2U Member Reply With Quote
go round there and tell them you aren't leaving till you get a replacement product
3CorsaMeal
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Registered: 11th Apr 02
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28th Jun 06 at 13:27   View User's Profile U2U Member Reply With Quote
post them a dead animal
Ojc
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Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
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28th Jun 06 at 13:28   View User's Profile U2U Member Reply With Quote
I reckon you broke it.
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 13:29   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Matty G
go round there and tell them you aren't leaving till you get a replacement product


they are not willing to accept this...

I think I'll have to contact the Department of Trade and Standards.


What is it with LMF, they made thing long enough so that the time to make a claim via paypal has elapsed...very dishonest

I think I will try to do a charge back on my credit card
3CorsaMeal
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Registered: 11th Apr 02
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28th Jun 06 at 13:30   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by abdus
quote:
Originally posted by Matty G
go round there and tell them you aren't leaving till you get a replacement product





What is it with LMF,


they know people with vauxhalls are mugs
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 13:32   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Ojc
I reckon you broke it.


nah, for £28?

even worse, when I received it, 2 or 3 of the right angled clips that goes on the bumper was broken/damaged, i didnt care but installed it...


I'm not even bothered abt the £35...I just want them to keep to their words...
BYRON
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Registered: 1st Jun 04
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28th Jun 06 at 13:40   View User's Profile U2U Member Reply With Quote
Best ever company I have dealt with in the motor factors trade without a doubt. Im sure it can be sorted with cooperation on both parties accounts, although LMF will never cause a fuss needlessly.
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 13:45   View User's Profile U2U Member Reply With Quote
Well, I heard the same of them, I traded with them but the results aren't as expected.

I would never have contacted them if the fault was on my part.

While they don't want to send a replacement, at least send my goods.. they want to keep it...dunno why
Ditch
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Registered: 29th Nov 02
Location: St Albans Drives: JDM Celica GT4 WRC
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28th Jun 06 at 14:04   View User's Profile U2U Member Reply With Quote
why does the thread title keep changing?
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 14:08   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Ditch
why does the thread title keep changing?


i will keep adding...

Greasemonkey
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Registered: 17th Apr 02
Location: Drives a Tractor
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28th Jun 06 at 14:19   View User's Profile U2U Member Reply With Quote
Steve Crook the main man at LMF is such a nice guy i seriously cannot belive they would treat their customers like this, they are based in my town and i used to have a good relationship with the company i even very nearly ended up working for them. Maybe they are gettin too big for their boots but i dought it
abdus
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Registered: 23rd Feb 06
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28th Jun 06 at 14:27   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Greasemonkey
Steve Crook the main man at LMF is such a nice guy i seriously cannot belive they would treat their customers like this, they are based in my town and i used to have a good relationship with the company i even very nearly ended up working for them. Maybe they are gettin too big for their boots but i dought it


Yes I spoke to numerous people there and email sent..Finally the MD, SP Crook mail back to try and get away.


I wished I could put the mail here.

and the other mails too....

I called after 5 mins the mail was received and he was not kind at all, rather rude and very unfriendly. And to top it all, just cut the phone line...I couldn't even say Hi or Bye

Now this is really good customer services esp from the MD himself...

Get there and explain to them
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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28th Jun 06 at 14:29   View Garage View User's Profile U2U Member Reply With Quote
maybe they are pissed off with losing money on the error they made on softstars
Pop
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Registered: 8th May 03
Location: Reading
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28th Jun 06 at 14:54   View User's Profile U2U Member Reply With Quote
what error did they make with softstars?

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