Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Took my car in today for them to do a "diagnosis" as i suspected a faulty air mass sensor. First of all they said i would just need to leave it there for the morning, or wait, they said it will take max of two hours to fit it in. So i left it there about 9:45.
Two hours later i ring up, no mr williams we havent had time to look at it yet.
12 o clock comes so i ring again, its just going in now mr williams ring us back in an hour and a half.
An hour and a half!!! i say, all youve got to do it plug it into a machine it takes 20 mins max.
There reply "Weeell its not quite as simple as that we've got to read the memory banks which will give us a fault code then we have to diagnose what that fault code means..."
DONT BLOODY BULLSHIT ME, IV DONE DIAGS YOU GET A FAULT CODE AND LOOK IT UP IN SECONDS.
So i say im ringing back in an hour, 1 o clock comes and i ring up "hello mr williams the technician has started looking at it but is on lunch so i cannot find out what state its in"
By this point im growing impatient with there bullshit, all they have to do is perform a 20 minute diagnosis and its already taken them 3+ hours.
I leave it til 2:30 and go down, they are still faffing around  but i wait until they have finished, the guy had taken it for a road test, a road test? since when did that come under a diagnosis for fault codes!!
He turns up and i get the joy of £30 for to tell me basically fuck all.
Anyway i leave, about 2/3rds of a mile up the road i notice the petrol light is on, i think WTF i left it with 1/4 of a tank + when i left it there, now there is nothing, the next second i fucking run out  :mad right on a dual carriageway on the brow of a hill in a right dangerous spot.
I ring the fuckers back up and demand someone comes and picks me up to get petrol, i said where the fuck have you been in it as a 1/4 of a tank of fuel is gone "well mr williams the technician said he only took it down the road round a roundabout and back"
YEAH WHERE WAS THIS FUCKING ROUNDABOUT TIMBUKTWO
some tosser turns up and takes me to get petrol.
Not a good expirience
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Happy Christmas 
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j10E W
Member
Registered: 30th Sep 04
Location: maidstone
User status: Offline
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they saw you coming
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TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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quote:
Originally posted by Matty G
Happy Christmas
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Nic Barnes
Member
Registered: 5th Apr 04
Location: nowhere near ginger people
User status: Offline
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vagweb.co.uk
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Bram
Member
Registered: 25th Mar 02
Location: Derby
User status: Offline
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My names Steven and the world evolves around me 
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Should always take a note mileage when leaving your car to be worked on & avoid the stealership at all costs!! Thought you knew that 
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shane_o
Member
Registered: 15th Sep 05
Location: Yeovil, Somerset
User status: Offline
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always wait and demand that it goes in asap
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essex bad boi
Member
Registered: 21st Nov 06
Location: Northamptonshire
User status: Offline
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wat cheeky buggers
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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quote:
Originally posted by Bram
My names Steven and the world evolves around me
i have no problems with waiting if they are busy, what angers me is when they try and patronise me by justifying why a diag machine takes 1.5 hours to complete the job when started.
Then caning all my fuel is the tip of the iceberg
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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Simple, Main dealers = wankers
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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quote:
Originally posted by Steve
what angers me is when they try and patronise me by justifying why a diag machine takes 1.5 hours to complete the job when started.
Perhaps they felt that you couldn't comprehend that your car was one of many which they were working on that day, and they wouldn't be doing a 20 minute read out in the 20 minutes of your choosing.
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Baskey
Member
Registered: 31st May 06
User status: Offline
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Welcome to the joys of French car dealers,
Word of advice....dont bother, just take it to a 'propper garage'
Mind you £30 for a diagnosis is cheep, renault charge £45 + vat.
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M6RKK
Member
Registered: 21st Jan 06
Location: Glasgow
User status: Offline
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shite 
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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quote:
Originally posted by Ian
quote:
Originally posted by Steve
what angers me is when they try and patronise me by justifying why a diag machine takes 1.5 hours to complete the job when started.
Perhaps they felt that you couldn't comprehend that your car was one of many which they were working on that day, and they wouldn't be doing a 20 minute read out in the 20 minutes of your choosing.
ian they said they had started working on the car but would take them 1.5 hours to finish the diag readout
[Edited on 18-12-2006 by Steve]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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or even if they said, we are starting it now, but as we will be looking at it between jobs it will take up to 1.5 hours, no they tried to explain it by saying a diagnosis take 1.5 hours, which i found highly patronising, as when i explained i know whats involved in the process they tried to say "well its no as simple as that"
anyone with half an ounce of sense woulve thought, ok this guy probably knows a little bit about it so i best not talk shit
[Edited on 18-12-2006 by Steve]
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Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
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Not to good, i have mine dioged every 2 weeks as mates work at peugeot and it takes about 5 minutes  and they certainly dont have to take it on a road test unless it comes up with a fault,.... cause they would clear that fault take it out, then read it again to see if the faults returned..
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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yes they found no faults...
wat makes me laugh these days is if the diag machine shows no fault codes they just give you the car back and say they dont know whats wrong
[Edited on 18-12-2006 by Steve]
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Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
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Well id ask why it needed to be taken on a road test too, i might of missed it but was the excuse for that ?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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no excuse tbh obviously some apprentice wanted to rag something and took it for a long drive, no wonder it took them so long, it mustve taken him 20mins of driving to use all that fuel
[Edited on 18-12-2006 by Steve]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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I'm quite sure they lied to you, I just think that perhaps the guy felt you would like better being told that your car was currently getting their full attention rather than telling you the truth about it being out to buy the chips and hooked up to the machine for 2 minutes, each costing you 25 pence per second.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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that was probably about right ian
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Dazzer1987
Member
Registered: 19th Feb 06
Location: Lockerbie, Scotland
User status: Offline
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a no am proberly gona get slated for this but
it can take up to an hour and half, all the diag machine does is give you a fault code, then the technicain looks on the computer and gives a List of possible faults that could be wrong with the car. it could of taken all day if they wanted to!
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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quote:
Originally posted by Dazzer1987
a no am proberly gona get slated for this but
it can take up to an hour and half, all the diag machine does is give you a fault code, then the technicain looks on the computer and gives a List of possible faults that could be wrong with the car. it could of taken all day if they wanted to!
yes? and ? what youve described takes about 20 mins, looking up the fault code and what it means on the new computer takes seconds
have you not just read what rob said, he takes his there and they do it in 5 minutes.
Besides there were no fault codes on mine so no excuses for looking anything up
[Edited on 18-12-2006 by Steve]
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Rob B
Member
Registered: 8th Jan 04
Location: Area Motorsport Drives: Race EP3
User status: Offline
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quote:
Originally posted by Steve
quote:
Originally posted by Dazzer1987
a no am proberly gona get slated for this but
it can take up to an hour and half, all the diag machine does is give you a fault code, then the technicain looks on the computer and gives a List of possible faults that could be wrong with the car. it could of taken all day if they wanted to!
yes? and ? what youve described takes about 20 mins, looking up the fault code and what it means on the new computer takes seconds
have you not just read what rob said, he takes his there and they do it in 5 minutes.
Besides there were no fault codes on mine so no excuses for looking anything up
[Edited on 18-12-2006 by Steve]
Yes and that is a porper pug dealer with the proper diog equipment, doesnt even take that tbh, wack the passenger window down, take the cover off, plug it in, connect to ecu, read codes, read sensor paremeters if you wish,.... takes no time at all...
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