SAL
Premium Member
Registered: 19th Dec 05
Location: Radlett, Hertfordshire
User status: Offline
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Not impressed with the level of service this week at all. Story goes like so
ordered a exhaust stystem from them monday, money was with taken staright away, next day a parcel comes from Regal. Good service so far !
was very impressed with the fact they said next day and  in came...
then tuesday night of i pop to my unit that i use "harpenden classic and performance"
we un-pack the system and something isnt right, the pipe work does'nt seem to match up ?
so wednesday i give Regal a call to explain the problem. The said they would call back in 5. Two hours later i call again and explain the whole story a second time. They said they will look into it straight away and call back within the next half hour. Did they ? nope...so a third call and still they cant help due to being short staffed
so i went back to HCP to see if we could make a new down-pipe or something. Keiron the owner of HCP decide's to call regal and explain him-self. They "regal" go on there knowledge it another garage, not a costomer.
Keiron gets of the phone and looks kinda blank, he says to me "i have never herd so much rubish in my life"
Regal stated on the phone "if it was us we would lash it up to get the costomer out and on his way"
WTF ? keirons idea after that was to send it back, but i want it so i have decided to let Reflex a local fitter do the new downpipe
so i just spent £400 and a piece of stainless steel
Regal state in the advert "fits first time everytime" lies
"its a cat back system" no it starts half way down the centre pipe, lies again
"tuv tested and approved" where's my paper's then to prove so ?
etc etc
well im glad i have slatted them in the past as they just proved me right
regal you are a bunch of badgers
stavs x
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Jenko_Sport
Member
Registered: 25th May 06
Location: Stoke-on-Trent
User status: Offline
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Woooo go Stavross
But gutted about your trouble with em
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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Why did you not just speak to a manager - get the item sent back and sort out either
a) right product
b) refund
Seems stupid to force fit something that doesnt appear to match up
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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because the manager is the one who is a cutn apparently
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JM_16v
Member
Registered: 17th Oct 05
Location: Essex Drives: GLC63S
User status: Offline
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go shout at them at pvs
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Send it back? they dont deserve your custom if they act like that in post-sales.
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FruitBooTeR
Member
Registered: 18th Jan 07
Location: Wolverhampton Drives: S15
User status: Offline
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They dont sound like a decent company to me, obviously they are going to get good reviews aswell as bad but after reading that i doubt theyl be many of them.
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BeArDy
Member
Registered: 7th Aug 00
Location: Manchester
User status: Offline
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Word on the street is Regal/Chris is having money problems because of putting all his eggs in one basket with the prestige market
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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Come down here for a cuddle Stavs and feed it to them instead 
Corsa 2.0 16v Vegas - Sold
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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Regal strikes yet again.
Im not sure how regal are still in business and PVD went bust. Both as fcuked up client wise as each other.
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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Personally I think they should stop fannying about with VAG cars and focus on getting what they are renowned for right 
Corsa 2.0 16v Vegas - Sold
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CORSA NUT
Member
Registered: 3rd Aug 01
Location: Wirral
User status: Offline
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Heard enough about these guys now to NEVER use them or recomend them
Funny though as there ads in the mags are always a good little read and they seem to have all the latest products etc.
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by VegasPhil
Personally I think they should stop fannying about with VAG cars and focus on getting what they are renowned for right
Stictching people up? They are good at that.
They've never been good at vauxhalls really.
Even claimed that twin LET nova was theirs
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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VXR just smashed it
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Get it sent back. Why settle for something thats not right
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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i agree with matty
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Phi
Member
Registered: 8th Jan 07
Location: South
User status: Offline
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head somany bad things bout them!, ruined my b/fs car!
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Corsa_1800_SRi
Member
Registered: 3rd Feb 07
Location: West Yorkshire
User status: Offline
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If uve bought the one for the corsa c am not suprised, my m8 got one for his 1.8 the quality of the steel was shit, the backbox was always falling off because the steel was expanding. Went to exhaustsuk in the end & they was shocked with the quality of the steel & he got a new system in the end. He also had the same problems you had with regal
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P1CK4D
Member
Registered: 19th Jun 06
Location: Around Essex Somewhere
User status: Offline
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You should have sent it back as it didn't fit. Why should you have to pay out more money? Dont think you did the right thing stavos
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Can we keep this legal and accurate please - Stavs - unless those quotes are word for word then they need to go.
Anyone else - we're in a dodgy position unless what you say is true, factual and accurately represented.
The thread can stay but I don't intend dealing with the backlash if its not done correctly.
Also bear in mind that legal obligations mean that you must give the seller an opportunity to rectify - ie. send it back?
[Edited on 07-12-2007 by Ian]
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SAL
Premium Member
Registered: 19th Dec 05
Location: Radlett, Hertfordshire
User status: Offline
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i beg to differ on the that mate, i didnt want to use regal due to way the spoke to me at pvs 07,
but they are the only bastuk supplier in the uk.
as for the quility of the exhaust it self will i think its better than the few i have had on my other corsa
sebring
scorpion
lexmaul
reflex *same as powerfow and exhaustuk*
and a piper
most of them where SS and the bastuk is a better finish by far ! the metal is alot more highly polished, the welds are bloody tidy and tight.
the problem here is with regal and there costomer service tbh, just been to pipecraft and they are dealing with it as we speak, so should be ok
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SAL
Premium Member
Registered: 19th Dec 05
Location: Radlett, Hertfordshire
User status: Offline
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Ian i speak the truth.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Cheers - just need to be clear.
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ChazSXi
Member
Registered: 26th Jan 03
Location: Waterlooville, Hampshire
User status: Offline
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stavs i would send them an invoice for the work to be carried out to get it to fit...especially if they claim its fits 100% of the time...its against trading standards to state something if it cannot be entirely true 
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P1CK4D
Member
Registered: 19th Jun 06
Location: Around Essex Somewhere
User status: Offline
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quote:
Originally posted by ChazSXi
stavs i would send them an invoice for the work to be carried out to get it to fit...especially if they claim its fits 100% of the time...its against trading standards to state something if it cannot be entirely true
They wont do anything as they never agreed to him getting any extra work done. If it didnt fit, it should have been sent back..
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