John
Member
Registered: 30th Jun 03
User status: Offline
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Middle button on my mouse has stopped working.
Contacted Logitech and had to send them a couple of pictures and information etc.
Latest reply I have from them is, and I quote,
'I thank you for sending us the front and the back view of the intact picture of the mouse. I request you to destroy the mouse with the help of a heavy object and send us the picture of the destroyed image with the reference number (080602-xxxxx) placed next to the device.
Once I obtain the picture of the destroyed device, I would be placing an order for the new device free of cost.'
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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xa0s
Banned
Registered: 4th Mar 08
Location: Dartford, Kent Car: Turbo'd Fabia vRS
User status: Offline
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Kill a real mouse and send them a pic with the reference number next to it...
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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wtf
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John
Member
Registered: 30th Jun 03
User status: Offline
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I hope i've not been had
Tougher than you think as well, I still can't believe they asked me to do that, I was smashing it about with a hammer, bits flying everywhere.
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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i think youve emailed the wrong person
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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that is a funny and weird request. Imagine if it was someone taking the piss. I hope they all don't follow suit.
Yes this is Dell customer support. Please destroy your server with a sledgehammer and send us some pics (for us to laugh at)
[Edited on 09-06-2008 by _Allan_]
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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OMG
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Rab
Member
Registered: 10th Jun 07
Location: Alloa, Scotland Drives: Subaru Hawkeye STi
User status: Offline
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haha, never heard of anything like that before
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by _Allan_
Yes this is Dell customer support. Please destroy your server with a sledgehammer and send us some pics (for us to laugh at)
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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PMSL
I would literally wet myself if you've e-mailed some Nigerian by mistake!
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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No fucking way
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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PMSL
Hope you haven't been had 
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John
Member
Registered: 30th Jun 03
User status: Offline
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So do I
I'm currently using another one of their fine mouses, still can't believe a company like that asking you to destroy something
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RyanSxi
Member
Registered: 26th Jul 06
User status: Offline
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Hammer has been intercepting your emails and having a laugh at your expense
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John
Member
Registered: 30th Jun 03
User status: Offline
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Couple of better ones of the damage since the last ones are crap.
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xa0s
Banned
Registered: 4th Mar 08
Location: Dartford, Kent Car: Turbo'd Fabia vRS
User status: Offline
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Thing is, what if you injured yourself? They dunno how old you are... Drop the brick on your head and sue 'em for millions!
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Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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I didnt think you'd actually do that when I sent it you
Oh, and cheers Hammer for the inside info.
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John
Member
Registered: 30th Jun 03
User status: Offline
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 I thought Ashwini Nagaraj sounded a bit like Cosmo.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Thank you for contacting Logitech's Electronic Technical Support.
I am sorry to learn that the Logitech MX1000 Laser Cordless mouse is defective and you would like to obtain a new one.
I thank you for sending back the destroyed picture of the mouse. I am shipping you a new Logitech MX1000 Laser Cordless mouse free of cost.
For your reference your Fulfillment ID is 080602-001977.
Unfortunately, only the EU version of the mouse is available for replacement. I have placed an order for the EU version of the mouse. You can use this new mouse with the power supply of the old mouse or use appropriate pin converters with the new mouse.
Think i'll wait for the 'EU' version to come and complain it blew up when I plugged in and ask for a nice new mx revolution.
I was hoping thats what they would send me
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by John
Think i'll wait for the 'EU' version to come and complain it blew up when I plugged in and ask for a nice new mx revolution.
I was hoping thats what they would send me
Thats what Ive got, and they can be fucked if Im smashing it to pieces if it breaks
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John
Member
Registered: 30th Jun 03
User status: Offline
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I originally bought my mx1000 about 2 and a half years ago, took it back because I was getting random double clicks.
Had that one for about a year and a half and now getting a replacement again, not doing too bad considering I only paid 36 quid back when they were still 60
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John
Member
Registered: 30th Jun 03
User status: Offline
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Getting ebayed so I can get a revolution though.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Got my revolution through today, quite a bit of engineerin.
The middle mousewheel electronically switches between either normal click,click, click scrolling one bit at a time or the flywheel mode where it just keeps spinning 
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