Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Some of the staff and I have been discussing this trader issue and the fact that we do have somewhat of a problem with fraud and deception. Firstly let me state some background - there are a great many trades done on CS every single day and the problem ones represent a very small minority. Most are down to simple communication and delays which can be avoided and generally, peoples' intention is not to defraud deliberately but miscommunication or a difference of expectation causes people to come away unhappy. A very small proportion of sales however are deliberately fraudulent. I must stress - this is a small number, so small I have personally been involved in attempting to rectify every single one. However even though the numbers are small we obviously should do what we can to minimise that any further.
With that in mind, and based on some input already from members the staff and I felt we should get some consensus out there about whether we should make some quick changes to the system in an attempt to improve them. The biggest and quickest change we can make is to restrict selling to Premium Members only.
Personally I am not a massive fan of this and if anyone has read my thoughts in the past you will know that there are a great many reasons why this isn't the way to go. However it can also be said that it would be a positive change.
Obviously I want to get feedback from people who would lose out here - namely regular members - hence getting this poll up in GC.
Thoughts please.
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SR91
Member
Registered: 21st Jun 08
Location: Lancashire.
User status: Offline
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Have a 3 month window?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Well, the plan is to eventually roll out a more suitable solution but this would take at least that amount of time to programme. So yeah, this decision is basically a short term one.
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lwigmore
Member
Registered: 18th Nov 07
Location: Sawtry Huntingdon Drives: Saxo VTS
User status: Offline
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You could do a trial run maybe ian?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Personally I'd go only allowing Premium members to sell, it won't put a complete stop to fraud but it should help.
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AndyCorsaSport
Member
Registered: 12th Feb 06
Location: Horsforth, West Yorkshire
User status: Offline
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Premium members only sounds like a good idea, then if anyone is to scam, they have had to pay £12.50 to sign up to do so, and surely you (Ian) will have some form of contact details of that person then, incase any scams occured, so you could pass onto the police etc?
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FAZ
Premium Member
Registered: 24th Nov 07
Location: Coventry
User status: Offline
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trial it, for prem only, but cant see it being very beneficial to the site. persoanlly ian its peoples own fault, another option would be to include some terms and conditions to members when they sign up (guests cant buy / sell) and if they click agree, they are liable for their own actions or words to that effect
[Edited on 29-04-2009 by FAZ]
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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Restricting it to premium wouldn't stop it though Ian, someone would pay £12.50 if they knew they're about to con £000's, IMO anyway.
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SeanXE
Member
Registered: 17th Jan 09
Location: Luton
User status: Offline
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I voted for premium only  Good luck with trying to stop the fraud or decreasing it atleast. 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Don't think it will make any difference and as said elsewhere would mean people would take even less care because they assume premium means trustworthy.
Although i'm prem on here through choice I had to become prem on a couple of other forums solely to sell stuff.
Didn't make me anymore trustworthy and pissed me off.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by AndyCorsaSport
surely you (Ian) will have some form of contact details of that person then, incase any scams occured, so you could pass onto the police etc?
Yes we would have better information but this largely depends on whether the prem signup is scammed as well.
Danny - we're not talking about stopping it completely, that would be unrealistic. This is just really to raise the bar and put people off as much as possible to make these things less likely.
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FAZ
Premium Member
Registered: 24th Nov 07
Location: Coventry
User status: Offline
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is my idea of T & C a good one?
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John
Member
Registered: 30th Jun 03
User status: Offline
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Everybody is liable for their own actions without clicking anything.
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AndyCorsaSport
Member
Registered: 12th Feb 06
Location: Horsforth, West Yorkshire
User status: Offline
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quote:
Originally posted by Ian
quote:
Originally posted by AndyCorsaSport
surely you (Ian) will have some form of contact details of that person then, incase any scams occured, so you could pass onto the police etc?
Yes we would have better information but this largely depends on whether the prem signup is scammed as well.
Yeah i suppose but to sign up as Prem dont you have to use a credit card? Surely you can get the address of the card etc, or some info? Or is that not possible.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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How many times have you read T&C?
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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People can CHOOSE to buy off premium or non-premium the way it's setup currently. Nothing else needs to be said.
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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Trading to premium only would help a lot don't get me wrong, would you put classifieds in premium or when a non prem member goes to make a thread make it pop up that they have to be prem?
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harrisp
Member
Registered: 15th Dec 07
Location: Derbyshire
User status: Offline
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Dave A was a premium member.
If you was to limit sales to premium members would you be able to let non premium members sell cars?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by AndyCorsaSport
Surely you can get the address of the card etc, or some info?
Yes we would have the address that the card is registered to. Which even if it's stolen is still comeback because it would generally mean that it's big time and therefore there would be a Police investigation already going on. That's easier than persuading them to start a new one.
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FAZ
Premium Member
Registered: 24th Nov 07
Location: Coventry
User status: Offline
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i know, but it takes the emphasis off you and the site, as its really their fault and they couldnt buy seel stuff without agrreing to them and becoming a member so they have no leg to stand on, just an idea
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by DannyB
would you put classifieds in premium or when a non prem member goes to make a thread make it pop up that they have to be prem?
Yeah it'll stay looking the same but post buttons would be restricted.
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DannyB
Premium Member
Registered: 6th Feb 08
User status: Offline
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Oh right I see, can only try I suppose. Some sort of traders score would be good aswell but as said, even that has its problems.
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AndyCorsaSport
Member
Registered: 12th Feb 06
Location: Horsforth, West Yorkshire
User status: Offline
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Put it this way, Ian, you dont make no profits etc out of any sales on here, so doesnt really matter if people sell on here or not, but if you make it Prem only, there will be less cons/fraud, causing you less stress with people complaining to you etc, seems a good idea for you, doesnt bother me, hardly sell anything on here anyway. 
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FAZ
Premium Member
Registered: 24th Nov 07
Location: Coventry
User status: Offline
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^^ hes got a point actually, all you get off the trading on here is a headache from complaints, its a brilliant site (i think im addicted and actually blame CS for my lack of concentration at school)
trial run prem members only, wont hurt
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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Just because someone is premium doesn't mean there genuine and basic members could be genuine. What if someone (basic member) has a rare part what someone wants? Can we not buy it?
Maybe people should just take more care when buying.
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