Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Lad thought he put the customer on hold earlier then called him a "fucking dick". Customer was still on the line 
Needless to say he was sacked, the manager spent over an hour calming the customer down, who was shouting the odds, and ended up offering them loads of free stuff.
|
Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
|
|
--DAN--
Member
Registered: 3rd Feb 03
Location: Bottesford. Drives;3 Series
User status: Offline
|
|
chloe16v
Member
Registered: 29th Nov 07
Location: Rotherham
User status: Offline
|
oops
|
Jake
Member
Registered: 24th Jan 05
User status: Offline
|
whos ordering who loads of free stuff
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Manager offered them free stuff to compensate.
|
Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
|
hardly gross misconduct
really harsh to be sacked for that
|
johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
|
Haha, my brother was put on hold once but he could still here the woman on the other end.
She called him a "fucking dick" so he confronted her and she denied it. Manager got involved and next thing he knows the woman is crying her eyes out apologising.
I think she kept her job though.
|
Daimo B
Member
Registered: 20th Mar 00
User status: Offline
|
We had the same thing.
Used to get all the staff abusing us, how IT are shit etc... We'd let them carry on.....
Then take them off mute, and in a happy voice inform them how they do hope their view of IT changes after hearing them rant on, and how calls were recorded (they wasn't, but still great for putting the windies up them).
Apologise, oooffff they couldn't apologise enough...
However, I can't see how thats a sackable offence, and i'd be speaking to a solicitor on that one....
|
dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
|
Was my thinking, was a bit harsh for a sacking! Still funny though
|
deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
|
If my boss heard me say that, he'd know I was saying it for a valid reason and wouldn't sack me.
Bit unlucky tbh.
|
John
Member
Registered: 30th Jun 03
User status: Offline
|
It's clearly gross misconduct.
It's a bit unlucky not pressing mute but it's not unlucky getting sacked for it.
|
MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
|
Gross misconduct all over.
You can't tell a customer to fuck off. That's like me telling a Judge to go fuck himself if I didn't like the verdict.
|
oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
|
How about i call you at work, then you call me a fucking dick, and i get loadsa free stuff 
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
freedom of speech tbh.
dignity and diversity at work. some people obviously need to practice it
|
Twiggy
Member
Registered: 15th Oct 04
User status: Offline
|
quote:
Originally posted by MarkM
Gross misconduct all over.
You can't tell a customer to fuck off. That's like me telling a Judge to go fuck himself if I didn't like the verdict.
|
gavin18787
Premium Member
Registered: 22nd Feb 05
Location: Basildon, Essex
User status: Offline
|
Ive slagged someone off before and then realised they were standing behind me
Drives supercharged Tec with torque  
|
AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
|
I think it depends on the job.
If you work in a call centre, or a massive part of your job relies on talking to customers it is definately gross misconduct.
If you work in an office and the client is obviously being a pain in the arse it would be different. Still pretty serious either way.
|
Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
|
What he said ^^
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
I can't believe people wouldn't expect the sack!
|
John
Member
Registered: 30th Jun 03
User status: Offline
|
quote:
Originally posted by AndyKent
I think it depends on the job.
If you work in a call centre, or a massive part of your job relies on talking to customers it is definately gross misconduct.
If you work in an office and the client is obviously being a pain in the arse it would be different. Still pretty serious either way.
If the client was in the office or on the phone and heard you calling them that you'd still get sacked.
He's being sacked for being caught, not for saying it.
|
mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
|
Deny to the bitter end unless the calls are recorded
|
Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
|
Calls are monitored. Small office.
|
AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
|
quote:
Originally posted by MarkM
Gross misconduct all over.
You can't tell a customer to fuck off. That's like me telling a Judge to go fuck himself if I didn't like the verdict.
In this case I'd agree but if a customer swore at me I'd swear back at them... Give as good as you get. Most of the time I'd bite my tongue though.
|
SVM 286
Member
Registered: 13th Feb 05
Location: pain
User status: Offline
|
quote:
Originally posted by Marc
Lad thought he put the customer on hold earlier then called him a "fucking dick". Customer was still on the line
Needless to say he was sacked, the manager spent over an hour calming the customer down, who was shouting the odds, and ended up offering them loads of free stuff.
What business Marc?
|
