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Author Wireless not connecting
t_benn_1
Member
Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 12:45   View User's Profile U2U Member Reply With Quote
Right a dell laptop brand new.

Sky wireless router.

Have tried every setting on the router homepage, the laptop will find it as far as putting the pass code in the comes up with "windows was unable to connect"

Any ideas?
Or ring sky for a new router?

Cheers
Tommy
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Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
19th Jan 10 at 12:53   View User's Profile U2U Member Reply With Quote
U got ne thing else to test then wireless with, like a mobile ?
t_benn_1
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Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 12:55   View User's Profile U2U Member Reply With Quote
n97 i'll have a go now. didn't think off that
Voyto
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Registered: 9th Feb 03
Location: Stafford
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19th Jan 10 at 12:58   View User's Profile U2U Member Reply With Quote
Are you definately putting the correct password in? (ie. is numlock on meaning some of your letters are being entered as numbers)

Put the key into notepad, then copy and paste when propted for the key
t_benn_1
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Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 12:58   View User's Profile U2U Member Reply With Quote
also unable to connect.
What settings should i be on?
t_benn_1
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Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 13:24   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Voyto
Are you definately putting the correct password in? (ie. is numlock on meaning some of your letters are being entered as numbers)

Put the key into notepad, then copy and paste when propted for the key


Yep also turned security off, and tried that still no luck
DaveyLC
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Registered: 8th Oct 08
Location: Berkshire
User status: Offline
19th Jan 10 at 14:18   View User's Profile U2U Member Reply With Quote
You're using hte wrong key obviously.
Tommy
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Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
19th Jan 10 at 14:35   View User's Profile U2U Member Reply With Quote
plug the pc into the router with the rj45 and goto the ip adress and check that the wireless is actually turned on in then router settings, failing that try taking the wireless security off so it is open and try connecting, then put the security back on and try it again.

also if u plug the rj45 in can u get connection ?

[Edited on 19-01-2010 by Tommy]
t_benn_1
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Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 14:46   View User's Profile U2U Member Reply With Quote
yea works on rj45
Tommy
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Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
19th Jan 10 at 21:21   View User's Profile U2U Member Reply With Quote
dya have the wireless light on the front of the box
t_benn_1
Member
Registered: 28th Sep 04
Location: Shropshire
User status: Offline
19th Jan 10 at 21:38   View User's Profile U2U Member Reply With Quote
yea it will find the wireless just won't connect.
James_DT
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Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
19th Jan 10 at 21:43   View User's Profile U2U Member Reply With Quote
Go into the Setup Access List, make sure "Turn Access Control On" is unticked.
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
20th Jan 10 at 08:28   View User's Profile U2U Member Reply With Quote
Change the mode to 802.11g by the way.
Marc
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Registered: 11th Aug 02
Location: York
User status: Offline
20th Jan 10 at 08:29   View User's Profile U2U Member Reply With Quote
Mt Dell just connected straight away to Sky.

I just searched for the network then entered the key.
noshua
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Registered: 19th Nov 08
User status: Offline
20th Jan 10 at 12:56   View User's Profile U2U Member Reply With Quote
Make sure you're entering the right key, which (with the screenshot you provided) is; tbenn111.

EDIT: Change the wireless mode to wireless b/g.

Or, reset your router (poke a pen in the reset button on the router) and enter the key SKY gave you.

[Edited on 20-01-2010 by noshua]
t_benn_1
Member
Registered: 28th Sep 04
Location: Shropshire
User status: Offline
20th Jan 10 at 17:27   View User's Profile U2U Member Reply With Quote
tried all the above.

Gotta be the router?
As n97 won't connect either?

Should i buy a decent router? Or contact sky?
adiohead
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Registered: 28th Sep 01
User status: Offline
20th Jan 10 at 17:41   View User's Profile U2U Member Reply With Quote
if the laptop finds the SSID then i think it'll work with the correct settings.

try connecting, then after if fails see if it comes up in the "setup access list" menu.
t_benn_1
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Registered: 28th Sep 04
Location: Shropshire
User status: Offline
20th Jan 10 at 18:57   View User's Profile U2U Member Reply With Quote
thanks for everyones help

adiohead setup access list was ticked and nothing in the list
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Jan 10 at 08:44   View User's Profile U2U Member Reply With Quote
If other devices can't connect phone Sky up and get them to send you over a replacement router - I had to do this for one of my clients a while ago.
Richardhhha
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Registered: 29th Sep 07
Location: Croydon, Greater London
User status: Offline
22nd Jan 10 at 02:57   View User's Profile U2U Member Reply With Quote
you mite find that the laptop doesnt like the channel the router is broad casting on try changing it to 9 or 11 and see if that helps
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
22nd Jan 10 at 10:35   View User's Profile U2U Member Reply With Quote
turn off your antivirus and see what that does. i had similar problems with my mates laptop when he switched to Sky BB and it was the antivirus.
noshua
Member
Registered: 19th Nov 08
User status: Offline
22nd Jan 10 at 10:43   View User's Profile U2U Member Reply With Quote
But he has mentioned that he can connect through other devices, not just his computer.

As mentioned, you'll probably need a replacement.
C2RL R
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Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
22nd Jan 10 at 10:55   View User's Profile U2U Member Reply With Quote
i didn't read the replies
t_benn_1
Member
Registered: 28th Sep 04
Location: Shropshire
User status: Offline
23rd Jan 10 at 17:51   View User's Profile U2U Member Reply With Quote
sorted thanks all
Richardhhha
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Registered: 29th Sep 07
Location: Croydon, Greater London
User status: Offline
23rd Jan 10 at 23:16   View User's Profile U2U Member Reply With Quote
what you do?

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