Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
I went to get some petrol this morning from the servo by my local Sainsbury's, anyway I only wanted to fill up £40.00 so I very carefully and slowly held the lever and it got to £39.99. Kept my hand in the same position and the price suddenly jumped up to £40.01 (amount of fuel stayed EXACTLY the same!) - WTF!
Told the dickhead inside the kiosk about this and he just said "it doesn't make any difference" with a smug look on his face.  The other muppet working behind the counter said to me "you can come back at 9.30 and speak to the manager" - yes because I'm going to drive all the way back to the petrol station AGAIN to repeat my complaint, fucking retard!
I know it's only a penny, but the person that used the same pump before me also filled up to £40.01 so I'm guessing the pump needs recalibrating, so they're obviously doing this to loads of other people and probably at the other pumps there too, all these pennies soon add up!
What pisses me off the most is not so much the 1p but the attitude of the staff. I made a complaint online to Sainsburys just now, so maybe I might get an apology and some vouchers to use in store... 
[/rant]
[Edited on 13-01-2011 by Sam]
|
Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
|
It's a penny 
|
AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
|
I always thought it does it just to piss you off when you have exact cash  I see your point but for a penny is it really worth the hassle?
|
IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
quote:
Originally posted by Gary
It's a penny
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
Yes but it's not "just a penny" though is it - if this happens to hundreds of people on a daily basis, this soon adds up.
If other petrol stations are lax about maintaining their pumps, they can potentially end up with £100s or £1000s of YOUR money because, in keeping with British tradition, no-one could be bothered to complain!
|
pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
|
I'm convinced that a petrol station around my way which I won't use anymore charges you £1 without actually dispensing any petrol at the start of a fillup. It's a dirty horrible place that never looks like it's seen maintenance in all it's life!
|
Ant
Member
Registered: 12th May 02
Location: Hereford and Worcester
User status: Offline
|
It's just due to the high price of fuel and high speed delivery on modern pumps make it increment so fated. I remember when I worked in one 10 years ago you would always get someone moaning or askinking if you had a switch to make it go up by a penny!
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
Fuel prices have always been high
That's got nothing to do with it, I've used petrol stations literally thousands of time since I began driving back in 1998, I don't constantly have this penny issue!
[Edited on 13-01-2011 by Sam]
|
Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
|
Christ not a big deal! Also the staff can't really do anything without the manager being there. I suggest you get a grip of yourself this morning! The staff was probably following procedures I.E telling you to make the complaint to the manager etc. I bet they get someone in everyday saying the same thing, so its a bit hard to be sincere and give a fuck about a guy moaning about a penny!
Also at people thinking they've discovered a mass petrol pump scam! Jibjob will tell you how it works
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
quote:
Originally posted by Tom G
Christ not a big deal! Also the staff can't really do anything without the manager being there. I suggest you get a grip of yourself this morning!
quote:
Originally posted by Sam
What pisses me off the most is not so much the 1p but the attitude of the staff.
[Edited on 13-01-2011 by Sam]
|
Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
|
Buy fuel elsewhere
|
mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
|
I agree with you, I wouldnt have complained though
|
Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
|
Please note the bit that you haven't quoted! I hate people think that customer service staff should bend over backwards for you! They are there to keep the store running not listen to you moan!
|
tom_simes
Show Staff
Organiser: South Wales
Premium Member
Registered: 12th Jan 05
Location: Undy, Newport Drives: Skoda Octavia vRS estate
User status: Offline
|
Sam, you can always report the petrol station to your local Trading Standards, who will ask the local Office for Weights and Measures to check the pump is calibrated correctly.
|
AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
|
Thing I always wonder is how you know for certain your getting how ever many litres it says, could be bullshitting and charging you extra anyway and if it were done on purpose surely this would happen as it's less obvious.
|
AK
Member
Registered: 5th Jul 00
Location: Aberdeen City
User status: Offline
|
look at the minium uits on the fuel scale? How much fuel does 1p buy you? Enough to register in the fuel scale?
I doubt it.
You didnt get robbed, you got a thimble full of fuel
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
I didn't go in jumping up and down ranting and raving FFS it was a comment I made to the retard that served me.
Basic customer service (example - saying something like "yes sometimes it does that due to <whatever>" would have sufficed.
I don't see how expecting basic customer service is me expecting staff to "bend over backwards".
And your comment "They are there to keep the store running not listen to you moan" - if they didn't have any customers they wouldn't have a fucking store to run would they, people vote with their feet at the end of the day! 
Are you a customer service agent somewhere, Tom G?
[Edited on 13-01-2011 by Sam]
|
John
Member
Registered: 30th Jun 03
User status: Offline
|
I complained to Shell once, they replied very quickly and asked for my details to give to the petrol station owner.
No chance in Glasgow
|
Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
|
Sam don't go to there again, I'm not to sure they will miss you. Nope I don't, bet tend to get a few people moan at me just to make themselves feel better , makes for a a laugh in the office when they do! But when I say I'll put you through to the appropriate department to make complaints and they always back down...
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
I've worked in customer service jobs in the past so I do know what it's like BTW - I'm not the sort of guy that just complains to staff about anything and everything, but when I see a complete lack of customer service I will make a point of complaining to someone in authority.
If people don't like having to answer the same kinds of questions regularly they shouldn't be in that job TBH.
|
dan_m1les
Member
Registered: 8th May 06
Location: Burnham, Buckinghamshire
User status: Offline
|
The thing is, if the fuel is £1.25 a litre... putting a penny in isn't always going to change the screen as it only shows two decimal places...
If that makes sense?
|
Phillips_91
Member
Registered: 20th Jan 10
Location: Blackpool. Drives: Sapphire Black Mk4 Astra 1.8
User status: Offline
|
Tbh this pisses me off a little bit aswell, i've had it before where i've put x amount of petrol in (say £10) put the pump back it still says x amount, walk in to pay and im told to pay £10.01! made to walk back to my car to get the fucking penny! had this on a couple of occasions really fucks me off! only ever happens when i only have a tenner on me
|
Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
|
Totally know Sam, but sometimes its a bit hard to care. I know what you mean though, I would point out if I had a problem.
|
ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
|
quote:
Originally posted by Tom G
Please note the bit that you haven't quoted! I hate people think that customer service staff should bend over backwards for you! They are there to keep the store running not listen to you moan!
. Couldn't agree more with this statement it's spot on!
|
Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
|
It's a penny Sam. The price of fuel is what pissed me right off!
|
