will_doyle
Banned
Registered: 25th Nov 08
Location: Exeter
User status: Offline
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Grrrr
basically, I tried to order a shirt off Lyle and Scott today costing £70, at the end of the order it said, sorry we cant process your order. Something wrong with my address. My address on my card is different to the address I wanted it delivered to. I tried it again and it sayed the same!#
Just checked my balance and £140 has gone from my account!!
So just then I phoned up Lloyds and my the money has been E marked! basically means Lyle and Scott have my money, but the actual order hasnt been processed! takes the piss! I am phoning up Lyle and Scott tomorrow and they will send the money back, but will take 2-3 days?
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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ha ha!
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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£70 for a shirt? You were getting robbed anyway
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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why did you even need to mention the 70 quid part? what does the cost of it have to do with this?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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I get idiots like you everyday calling me about taking money and not delivering goods, normally what happens is your bank is holding the money but they do not know it, I doubt Lyle and Scott are licensed to hold your money and neither are their payment gateway.
When someone orders on our website and gives us something to deny the order like incorrect cv2, bad 3dsecure or address/postcode doesn't match the credit/debit card - the money gets taken from their account, our payment gateway doesnt take the money so its not with them or in our account, its actually in a holding account within the customers bank, if you wait 2-3 days the money will return or if you speak to the right person at your bank they can release it the same day.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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I think it's so we could work out that the money was taken twice.
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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why dont you open your own bank? or maybe clothing company?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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also fyi, I had some stupid woman try to order from us 5-6 times one day, all for 39.99 - she ended up wiping out her account so she had no booze or crack money that weekend until the bank released her funds again.
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Butler
Member
Registered: 2nd Jun 05
Location: London
User status: Offline
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Why do you think anyone gives a shit?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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The internet.
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Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
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I don't think 70 is too bad for Lyle and Scott. And let's be honest no one would even comment about the price if it wasn't Doyle.
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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quote:
Originally posted by willay
also fyi, I had some stupid woman try to order from us 5-6 times one day, all for 39.99 - she ended up wiping out her account so she had no booze or crack money that weekend until the bank released her funds again.
do you work for lyle and scott?
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will_doyle
Banned
Registered: 25th Nov 08
Location: Exeter
User status: Offline
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quote:
Originally posted by willay
I get idiots like you everyday calling me about taking money and not delivering goods, normally what happens is your bank is holding the money but they do not know it, I doubt Lyle and Scott are licensed to hold your money and neither are their payment gateway.
When someone orders on our website and gives us something to deny the order like incorrect cv2, bad 3dsecure or address/postcode doesn't match the credit/debit card - the money gets taken from their account, our payment gateway doesnt take the money so its not with them or in our account, its actually in a holding account within the customers bank, if you wait 2-3 days the money will return or if you speak to the right person at your bank they can release it the same day.
Dont I have to Speak to Lyle and scott Mate? the lad from Lloyds gave to 2 numbers for each order which I give to lyle and scott
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by john-d
quote:
Originally posted by willay
also fyi, I had some stupid woman try to order from us 5-6 times one day, all for 39.99 - she ended up wiping out her account so she had no booze or crack money that weekend until the bank released her funds again.
do you work for lyle and scott?
I work for the internet mate
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Tom G
And let's be honest no one would even comment about the price if it wasn't Doyle.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by willay
its actually in a holding account within the customers bank, if you wait 2-3 days the money will return or if you speak to the right person at your bank they can release it the same day.
This.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by will_doyle
Dont I have to Speak to Lyle and scott Mate? the lad from Lloyds gave to 2 numbers for each order which I give to lyle and scott
If the order says it has failed I very much doubt L&S have taken your funds because it produced a failed order message, we get this every day and neither the payment gateway or the retailer (us) has the funds. Your bank puts it into a holding account, of course I could be totally wrong but don't be a rude little shit on the phone when you call them - Everytime I get a phone call about these sort of transactions I have to deal with someone who thinks I owe them something, cunts. 
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by willay
I get idiots like you everyday calling me about taking money and not delivering goods, normally what happens is your bank is holding the money but they do not know it, I doubt Lyle and Scott are licensed to hold your money and neither are their payment gateway.
When someone orders on our website and gives us something to deny the order like incorrect cv2, bad 3dsecure or address/postcode doesn't match the credit/debit card - the money gets taken from their account, our payment gateway doesnt take the money so its not with them or in our account, its actually in a holding account within the customers bank, if you wait 2-3 days the money will return or if you speak to the right person at your bank they can release it the same day.
Calling them idiots is a bit unfair considering their statement will show that you 'took' the money from their account and majority of people won't know how CC transactions actually work (ie: holding accounts). 
Doyle - I'd contact your bank again and double check if the money has actually left your account and ISN'T in a holding account. If it's the latter, see if you can get the funds released.....
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Unfair? this is the internet dom
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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Just wait 2 days?
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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In this day and age john some people won't be able to survive without that £140.
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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True mate. True
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Jesus some of you lot need to take a chill pill!
I know this is Doyle but on this occasion it doesn't sound like he's done anything wrong? It sounds like a case of a poorly developed payment gateway if it took his payment first BEFORE verifying his address details?
Doyle - yes you will get your money back, I'd say by Monday you should see it back in your account.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Hi Sam 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Hi Marc
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