Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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sold some wind deflectors on ebay for 15.00 posted. sent them 2nd class on friday and they arrived today and the buyer said they arrived damaged.
is it a case of going into the post office and telling them or can it be done online?
i have the postage receipt, what else do i need?
thabks
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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U2U cavey.
Just the receipt I'd imagine.
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Ben J
Member
Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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quote: Originally posted by Russ
Blame cavey.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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he work for royal mail i take it?c heers
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Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
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same thing happened to me with damage and they will send you some "first class stamps" thats all ive ever been awarded compensation
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Ben J
Member
Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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Surely if you've got the insurance included with Special/Recorded Delivery you'll get more than stamps?
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Jake
Member
Registered: 24th Jan 05
User status: Offline
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depends on the value of the item i think, i got given 30quid when i had an 80quid piece go missing. dont get as much if its not recorded delivery neither
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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this is 2nd class and a 15.00 item though.
does he have to send them back to me?
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Ben J
Member
Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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quote: Originally posted by Ben G
this is 2nd class and a 15.00 item though.
does he have to send them back to me?
Was it recorded or Special del?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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think its insured by default up to 35 quid if you dont opt for extra insurance
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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quote: Originally posted by Ben J
quote: Originally posted by Ben G
this is 2nd class and a 15.00 item though.
does he have to send them back to me?
Was it recorded or Special del?
just standard 2nd class, no extras.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Doubt you'll get much from standard second class. The damaged bags we give out just tell the customer to phone an 0870 number and they deal with that stuff
I'm just a simple postman, its nothing to do with me.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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found this which says i ger the same payout as a 1st class package but does that mean i can claim upto the value of 100 first class stamps?
http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process/compensation-tables/compensation-damage
im on my phone and working so sorry if ive mossed anything
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Sounds like you should be thankful they didn't just say they've never received it. Who on earth doesn't send recorded, especially for something worth £15.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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ive sent over 30 parcels in 2 months and this is the first problem ive had.
they wouldnt offer the service if it wasnt suitable.
its iirelevant anyway, im asking how you go about claiming, not what postal service to choose.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Still silly tbh
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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yawn
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Makes you seem a cheap too tbh
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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if i sent everything recorded it wouldve cost me double for every parcel. not a viable option.
the buyer paid for 2nd class.
no need to fill the thread with iirevelant info, this isnt an ojc cock out thread.
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bullock106xsi
Member
Registered: 10th Jul 09
Location: South Shields
User status: Offline
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ben i`ll speak to my manager in the morning and see what options you have. im sure in the past ive given out damaged goods claims forms when ive worked in the callers office where people collect packets etc
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Even if the buyer chooses the postage, it's still you who'll be liable, especially if paid by paypal. Oh, and it is relevant and I can post where I like, cheers.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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cheers mate. just spoke to my dad who said you can fill in a form from the post office so shouldnt be too diificult.
was going to throw the wind deflectors away aswell, wish i had for the sake of 15 quid
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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I got £39 + refunded postage for my phone that went missing on route to Mazooma.
Sent 1st Class recorded.
edit: took four weeks for the cheque
[Edited on 21-11-2011 by Toby]
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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You need photographic proof tbh with that days newspaper - will stop him scamming if he is, as I don't reckon he'll fancy smashing up his own wind deflectors
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mattant
Member
Registered: 19th Jun 10
Location: South Yorkshire
User status: Offline
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You need photographic proof of how it was packed, chances are they will send you a letter telling you that you didn't pack it well enough. I had a buyer claiming some rear lights were broken so I claimed and they said I needed a minimum of 10cm of bubble wrap so they wouldn't pay out.
I always send things recorded now because Royal Mail are useless, I've only ever received compensation once and that was when I sent recorded and it was never delivered, you need as much evidence as possible.
Took 6 weeks as you can't claim unless it's been missing for 2 weeks, then it takes them 4 weeks to 'investigate'
[Edited on 21-11-2011 by mattant]
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