LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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right ive got my friends and family discount, but didnt take out sports and movies thinking we wouldnt watch them. this has now changed! in the local shopping centre theres a guy who will add them for half price for 6 months, i rang up to ask if they could beat this by just applying my current discount to the upgrade and i'll keep it for the duration rather than just 6 months.
i could only get through to standard sales, foreign call centre who struggled to understand what i actually wanted, let alone offer me any deals. so does anyone know who would be better to try and get in touch with?
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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You need to be out of contract but try going through retentions and threaten to cancel your Sky package - you might be lucky and they'll throw in a load of channels, if not you cancel and take up a contract with "this guy" (although that sounds shading as fuck unless he works for Sky).
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John
Member
Registered: 30th Jun 03
User status: Offline
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I think Lee has just taken it out.
My brother done the same and regretted not taking sport+movies, never managed to get anybody to add it on cheap for him.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by John
I think Lee has just taken it out.
Which case there is bugger all leverage and chances of getting someone at Sky to stick on cheap channel packages is going to nie impossible.
Only option is to cancel the contract if you're within the 'cooling off' period and pick up another; otherwise it's a case of hindsight and you know to shop around next time.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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i already receive a 50% discount, just want to see if i can add more channels and apply that discount to it.
the leverage i have is that ive been offered it for 6 months by the sky sales guys in the local shopping centre, with no obligation to keep it fter those 6 months. if i get that ill cancel in 6 months because i cant justify paying full price afterwards, but if they'll give it me for the 10 months i have left on my contract i'll keep it for that long.
now, i just need to find someone english to discuss it with. foreign call centres dont know what im talking about, and even if they did i dont think they can even offer anything beyond the standard options on their screen.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Still seems like your chances are slim but as said, give retentions a phone and see where that gets you.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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how do i get on to them?
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gooner_47
Member
Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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Just phone the normal number and say you want to quit, and you'll get put through to the we-want-your-business-so-may-or-may-not-give-you-free-shit department.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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im in contract though, so i can't even threaten to leave.
no need to be threatening, anyone with an ounce of sense will give it to me, ill be paying them more money. i just cant seem to get past the first line of call centres
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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I believe Sky do actually have UK staff, so phone during UK business times and persevere with it 
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Just keep phoning and hanging up over and over - eventually you will get through to a weegie
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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Just got thru to a weegie on 08442 41 41 41 first time 
[Edited on 29-07-2013 by Richie]
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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which options richie?
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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boom! got to retentions and got it. now got everything for £45 a month (phone line, unlimited internet, full tv package)
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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fucking sky  £106 bill! discount has come off completely, notes on the file say they agreed to give it me and my discount needs to go back on but no one seems to be able to do it.
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John
Member
Registered: 30th Jun 03
User status: Offline
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They do that to me all the time, normally for months after they've applied a discount. The bills are always to complicated to work out how much they've conned you by.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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not complicated at all, theres just no discount anymore. had to raise a customer support ticket or whatever they called it. ive cancelled my direct debit, fuck paying them i'll never see the money back.
ive confirmed that the person i spoke to said i can keep my discount on the whole thing, it just seems not even retentions can apply the discount to my account.
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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This is why I refuse to have sky, mobile contracts etc, you always end up paying more than you think/agreed.
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John
Member
Registered: 30th Jun 03
User status: Offline
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But then you don't have sky.
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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Sky's overrated. Can't think of a single thing I've missed in the last few years other than the record functionality which is easily replaced with a freeview recorder.
[Edited on 16-08-2013 by A2H GO]
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John
Member
Registered: 30th Jun 03
User status: Offline
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I'd miss sky+ and discovery, could probably easily do without the rest.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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dont think i watch anything thats available on freeview anymore. always got a sky only channel on.
its my own fault for fucking about, if i hadnt the price probably wouldnt have changed.
however what im annoyed about is that i checked and double chekced with the girl on the phone who assured me my discount was there andi t was an extra £15, even when it had been activated and i had sky sports on in front of me.
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fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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quote:
Originally posted by John
I'd miss sky+ and discovery, could probably easily do without the rest.
Same here plus history tho.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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fucking useless retentions, the sales guys finally managed to sort it out for me.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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quote:
Originally posted by John
But then you don't have sky.
He might have a cs box
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