jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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we have had this before with motor factors. alot of the books are wrong
eg we had a bloke from a factors up the road who asked us to check ETKA (vw EPC) to see if there was more than one cv joint kit for a 6n2 polo gti, his book only showed 1
but his customer said it wouldnt fit, i looked it up and there was infact 3 diffrent types of kit depending on vin number and engine number
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broster
Premium Member
Registered: 6th Dec 02
Location: Drives: E39
User status: Offline
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well what can i say i must have been lucky, but how can i say anything when the vauxhall bloke didnt even seem bothered to help me! there may well be more than one liosted, even so why didnt he look and sell me oth and let me refund the unopened one?!
[Edited on 21-05-2005 by broster]
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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I just take which ever part I need replacing into Pug and go "I want one of these" and that's that.  I have the Pug EPC now, so it's a bit easier.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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some parts people in my place are poo heads and ask unnecessary questions,BUT sometimes they will need engine codes for stuff like water pumps n certain gaskets but for 02 sensors and stuff like that u only need engine model ie z12xe,or y22dtr
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IntaCepta
Member
Registered: 25th Mar 02
Location: Mill Hill East, Greater London
User status: Offline
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you might as well drive ur car thru the parts section, will probably come out quicker as well...
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starkmotorsport
Member
Registered: 27th Apr 02
Location: Scotland
User status: Offline
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Like JR says, if you were the one working behind the desk then you'd want to make sure you got the right part first time, so that no "expert" comes back mouthing off a day later.
Fair game, not all parts desk people are the most clued up, but they're not exactly mechanics are they!? How are they meant to know the differences in parts they've never fitted? They see pictures on the computer and lots of numbers. Plus you moan that they take too long - atleast they're willing to give you the time of day, rather than fob you off as their too busy, or just throw you a part and grab your money before checking its actually right.
If you want genuine parts that are made specifically for your car then quit moaning, but remember that motor factor parts are built to work for a range of cars, so can often be "slightly different"
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broster
Premium Member
Registered: 6th Dec 02
Location: Drives: E39
User status: Offline
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end of the day id have understood if he actually looked up and saw\ there were more than one part, but he didnt, hence i was a little pissed off! the motor factor part was exactly the same, had the same part number on stamped on it...why should i quit moaning, he made no effort to help me.... maybe ill go have a cup of tea and forget about it
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corsaggh
Member
Registered: 28th Feb 05
Location: Bristol
User status: Offline
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They told me that they need the chasis number so the can sell me a new boot handle???????
So ended up not buing one.
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