KerryP
Member
Registered: 27th Mar 06
User status: Offline
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Thats bad.
At least you got the money back.
CS knowledge = WIN!
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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quote:
Originally posted by Dr Pepper
lol at not 'the sort of customer they have built their business on' - what type would that be - one that likes his pants pulled down and wallet riffled through
Basically the ones that take getting charged £75.00 for thin air.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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shit in a box for xmas? Im sure ur capable of squeezing something special out
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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I dont care now I have my money back.
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FAZ
Premium Member
Registered: 24th Nov 07
Location: Coventry
User status: Offline
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so there angry you found out their dirty little illegal secret
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3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
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customer is always right
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Anyone with an ounce of intelligence would know charging someone £75 for something that didn't actually want (or found £100 cheaper) isn't right.
Fucking rems.
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alan-g-w
Member
Registered: 9th Nov 07
Location: Glasgow
User status: Offline
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What if they had placed an order, as Dr Pepper said, straight after you had phoned them? Then they had to cancel that order, thus incurring a charge for themselves?
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Great customer service.
Companies like these deserve to be put out of business, fucking wasters.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by alan-g-w
What if they had placed an order, as Dr Pepper said, straight after you had phoned them? Then they had to cancel that order, thus incurring a charge for themselves?
It's not the customer's problem. You are allowed a cooling off period as a consumer.
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alan-g-w
Member
Registered: 9th Nov 07
Location: Glasgow
User status: Offline
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Aye right enough Dr P said it was after a month and a half didn't he.
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kennySRi
Member
Registered: 12th Nov 10
Location: Lancashire
User status: Offline
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quote:
Originally posted by Ojc
ROLMFAO
"Oliver,
I have reviewed this email trail between yourself and my staff.
We will refund in full as we do not want further correspondence with you
as you appear quite rude, not the sort of customer we have built our
business upon.
Mike Cunningham
M.D Corby Motorsport Ltd"
cheeky shits. Another company on the list to never buy from.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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They shouldn't fuck me about though, see already about 5 people in this thread won't every be tempted to buy from them as a result of this.
What is worse is that you can't get hold of them by telephone most days and there is no answer phone either.
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by alan-g-w
What if they had placed an order, as Dr Pepper said, straight after you had phoned them? Then they had to cancel that order, thus incurring a charge for themselves?
The supplier they ordered off would cancel the order at no cost if it was in that short a period of time(if they didnt then they would be in business as a wholesaler fr long) .... basically if i order something on behalf of a customer, i am effectively then the customer and I get a little cooling off period too .... most suppliers will wait a few days before actually getting on with your order in case of mistakes.....they will normally only charge for cancelled orders if they have had to specially order in, or produce something for you - its rare that you would get charged basically.
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