Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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Anyone got any advice on handling the insurance company?
As we've had no answer from the other mans insurance company, I've had to pay my excess which will get re-inbursed should he admit.
As everyone else was involved was stationary and he was clearly speeding, it should be pretty straight forward, but im guessing the insurance company wants to hold onto their money for as long as possible.
Anyone got any advice on how I can speed this up? its starting to take the piss.
[Edited on 13-12-2011 by Bart]
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Seany
Member
Registered: 13th Dec 06
Location: Dunfermline, Fife : Drives Astra cdti Sri
User status: Offline
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Get on to your insurance to contact them, also phone them up yourself.
Your entitled to know everything that's going on (to an extent), will be with the 3rd party claims section from my experience.
Also try the 'you'll be hearing from my solicitor shortly' routine.
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: koda Fabia VRS 5J
User status: Offline
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 . Bloody hell Bart(!) This happend the tail end of October didn't it? Would of thought it'd all be dealt with by now.
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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yes it did.
My insurance company has requested correspondance from them several times with no answer.
I've sent an email this morning to my insurance comany asking if there's type of proceedings we can start as its taking the piss.
I've also sent a polite email to his insurance company asking for an update.
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Ben J
Member
Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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It takes ages and drags out. When I had my non fault accident it took about 6 months from accident to finish. My whiplash claim took longest tbh.
Your insurance company should be chasing the 3rd party's insurance company. Just keep contacting them and chasing it up.
[Edited on 13-12-2011 by Ben J]
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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you can request that his insurance company sends him a final demand letter after a set period i think its around 6 weeks. If they havenbt recieved anything from him then it means he accepts liability.
Just keep on at his insurance and threaten to contact the insurance obunsman (sp)
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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Have you got a courtesy car?
Corsa 2.0 16v Vegas - Sold
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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quote:
Originally posted by VegasPhil
Have you got a courtesy car?
My cars been repaired, I've paid the excess and had it back.
Hence now, the only person out of pocket is me and not the insurance companies.
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Chris x
Member
Registered: 11th Sep 08
Location: Bexhill
User status: Offline
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What did they replace Bart?
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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it shouldn't be dragging out like this.
the only reason it could be happening is that he won't admit liability. but if you were stationary and he was moving, it's pretty much a no brainer.
i'd phone your insurance company up every day asking them if they've sorted it yet, they'll soon get annoyed and sort it out.
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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quote:
Originally posted by Chris x
What did they replace Bart?
A summary of the work;
-New wheel + tyre + trackings
-readjustment of front axle (Toe + Camber)
-repaint of both right side doors, window channel, handles, doors and mirror, + moulding
-repair + repaint rear bumper, taillight gasket,
-new right rear steering guide,
-new control arm
It actually goes into alot more detail than that and is spread out over 4-5 pages including labour time, but at quick glance, thats most of it.
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Insurance companies are shit. Pay all that money to be protected and they mug you off when you need them.
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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quote:
Originally posted by Bart
quote:
Originally posted by VegasPhil
Have you got a courtesy car?
My cars been repaired, I've paid the excess and had it back.
Hence now, the only person out of pocket is me and not the insurance companies.
Bugger. No wonder you aren't top of the pile 
Corsa 2.0 16v Vegas - Sold
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Graham88
Member
Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline
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Just keep phoning them, see if you can findwho is dealing with the case and then just pester them
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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good news from my insurance company;
quote:
Dear Mr Venn
Thank you for your email.
I have reviewed your file and can confirm we have started our reimbursement process.
The Third Party Insurers now have 28 days to raise payment for our outlay.
If they fail to do so we will pass the file to our legal team who will look to issue court proceedings against them.
Once we have further information we will update you.
If you require any further assistance please do not hesitate to contact us.
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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quote:
Originally posted by VegasPhil
quote:
Originally posted by Bart
quote:
Originally posted by VegasPhil
Have you got a courtesy car?
My cars been repaired, I've paid the excess and had it back.
Hence now, the only person out of pocket is me and not the insurance companies.
Bugger. No wonder you aren't top of the pile
He should be his insurance company are massively out of pocket unless his excess was about £8k going off the work done?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Tell them that you have an arrangement with the bank.
They don't fix cars and you don't lend money.
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AndyCorsaSport
Member
Registered: 12th Feb 06
Location: Horsforth, West Yorkshire
User status: Offline
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quote:
Originally posted by nathy_87
. Bloody hell Bart(!) This happend the tail end of October didn't it? Would of thought it'd all be dealt with by now.
Me and my dad were in an accident, took over 14 months to get sorted cause the cunt wouldnt admit it was his fault.
quote:
Originally posted by Toby
quote:
Originally posted by VegasPhil
quote:
Originally posted by Bart
quote:
Originally posted by VegasPhil
Have you got a courtesy car?
My cars been repaired, I've paid the excess and had it back.
Hence now, the only person out of pocket is me and not the insurance companies.
Bugger. No wonder you aren't top of the pile
He should be his insurance company are massively out of pocket unless his excess was about £8k going off the work done?
£8k?? 
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chloe16v
Member
Registered: 29th Nov 07
Location: Rotherham
User status: Offline
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i had an accident over a year ago, non fault on my part, it is down on the insurance log as my fault as the 3rd parties insurance company hasnt paid out yet even thought the 3rd party admitted fault from the start 
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