Colin
Member
Registered: 4th Apr 02
User status: Offline
|
Bit unbelievable 9 weeks on theres still no resolve over the bill.
Hope the guys got a tasty courtesy car, RS6 or something!?
|
Chris x
Member
Registered: 11th Sep 08
Location: Bexhill
User status: Offline
|
Updates?
|
Sunz
Member
Registered: 12th Jan 07
Location: SE England
User status: Offline
|
Love how clean the workshop is, looks very German, professional, Audi and then !
Plastic storage crates with £20,000 engines on them.
[Edited on 09-07-2012 by Sunz]
|
Darrell16v
Member
Registered: 5th Feb 11
Location: Newry_Northern Ireland
User status: Offline
|
You could make yourself a nice coffee table out of the old engine lol
|
baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
|
Surely the engine could be relined ? Put it this way if it was my r8 I would be trying everything under moon to do it cheaper than 15k . At least the blokes got a nice new engine for 5k or whatever tho. Good read
|
Vauxdan88
Member
Registered: 13th Feb 11
Location: Weymouth Dorset
User status: Offline
|
What happened with this in the end mate? Just read it all and it's an interesting thread,be good to know what happened in the end,did audi fork out?
|
Mattb
Member
Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
|
its gone back to the customer now, i finished it off over a month ago. i have pics on my phone somewhere
It was quite a funny outcome in the end. Customer clocked his car finished and valeted in the rear carpark and confronted my manager - he consequently shat himself close to begged the customer to pay. I think (as far as im aware) the customer agreed to pay £1500 towards the repair, Audi contributed 70% and our center fronted the difference - knew it would happed like that
|
Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
|
Confronted him with what?
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
his cock
|
Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
|
quote: Originally posted by Steve
Confronted him with what?
With why his car was all built up and looking ready to go most probably.
|
stan_the_man
Member
Registered: 14th Feb 07
Location: Perth, Western Australia
User status: Offline
|
I dont get this?
The car is 5 years old and two years out of its warranty if im not mistaken.
If its gone bang out of warranty, its down to the customer IMO.
He was lucky to get anything paid for!
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
usually if they've been loyal customers, the manufacturer will contribute/pay for the cost of repair as a gesture of goodwill.
if the guy buys another brand new r8 from them, then what's 5-10k if they make 50k or so profit?
also, he'll tell his family/friends about it and they may be inclined to buy an audi too.
|
Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
|
Yeah, Audi seem pretty good when it comes to good will gestures if the car has always been looked after by main dealers.
|
Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
|
Bet if he was a loyal customer that had bought a load of bottom of the range a3 diesels then he wouldn't have anything paid for
|
Mattb
Member
Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
|
He is (/was) a loyal customer - the car was brought from us brand new, and maintained with us also.....
The goodwill thing is supposed to be like an unspoken 5 year warranty - with a get out clause to work round block exemption. Had the R8 been under 5 years old he wouldnt have had to pay a penny
|
RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
|
Does the sales of goods act not have a clause about a reasonable life expectancy of a product as well? I can't remember the terminology
|
IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
|
did he tell your place to go ahead with the repair?
if he didnt he should have just walked in and took his car away
|
Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
|
quote: Originally posted by LiVe LeE
Does the sales of goods act not have a clause about a reasonable life expectancy of a product as well? I can't remember the terminology
Yes but there's no specific time markers so you can't rely on it for deadlines.
|
3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
|
Audi quoted £1200 to do my dads flywheel on his A3.
Its 6yrs old and out of warrenty. As a goodwill gesture they charged £500 instead. Its still a rip off really. When you have an audi workshop with all the tools and any part on tap.
And my dad thinks he has had audi over
|
AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
|
quote: Originally posted by 3CorsaMeal
Audi quoted £1200 to do my dads flywheel on his A3.
Its 6yrs old and out of warrenty. As a goodwill gesture they charged £500 instead. Its still a rip off really. When you have an audi workshop with all the tools and any part on tap.
And my dad thinks he has had audi over
You could say the same about tesco charging you for bread since they already have it in the store. Doesn't make it particularly true though.
|
RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
|
Surely it would be reasonable to expect a German built engine, marketed on build quality, to last longer than 5 years?
|
CORSA NUT
Member
Registered: 3rd Aug 01
Location: Wirral
User status: Offline
|
Great thread man thanks for posting
|
Dave
Member
Registered: 26th Feb 01
Location: Lancs
User status: Offline
|
quote: Originally posted by LiVe LeE
Surely it would be reasonable to expect a German built engine, marketed on build quality, to last longer than 5 years?
Yes, hence why Audi stumped up a fair proportion of the bill.
|
Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
|
quote: Originally posted by LiVe LeE
Surely it would be reasonable to expect a German built engine, marketed on build quality, to last longer than 5 years?
Probably - which is why they have covered it in this case, cheaper to fix the car than carry on messing.
|
Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
|
quote: Originally posted by Steve
Bet if he was a loyal customer that had bought a load of bottom of the range a3 diesels then he wouldn't have anything paid for
|