John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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as u can tell i pretty pi$$ed off!
my laptop has developed a fault, jus the processor fan so thought i'd use my extended warranty.
30mins later messin around and bein charged 50p a min  
they r takin it away at a cost of another 35 quid. so much for a gud value warranty.  serves me right for buyin a laptop from a crap company
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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wot company>?
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Scott
Member
Registered: 11th Mar 01
Location: Kilmarnock,Scotland
User status: Offline
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was watching program not long ago on them call centres abraod
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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Generally there not that bad, they have a lot of knowledge... just seems because their still very much a new venture for companies that the 'English' haven't taken to the support style. The Americans have had this call centre style for over 2 years, and the majority now used to it dont complain.
I still agree there is a lot to learn, many of the centres used basics scripts and are diverted by managment pressure from thinking for themselves
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John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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time
yeah scott its a joke, u spend half the time repeating everything u say
cost cutting corporate dicks
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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I know where the 'time' call centre is in india, should you want the address 
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elfunkyo
Member
Registered: 25th Mar 02
Location: Mighty Geordie Country
User status: Offline
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quote:
Originally posted by John_C
time
Unlucky mate, they are a fucking disgrace.
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John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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the laptop was a great deal at the time.
address lol, mail bomb i think
its like halfords, everything looks gud then u get it home 
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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Half Pint
Member
Registered: 25th Mar 02
User status: Offline
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Well the call centres cost less that half the amount to run per head, than a UK based one. And consider these staff will be getting paid very good wages compared to UK where they can be low, so the staff are m,ore likely to turn up.
I know of one call centre that has very poor staff turnout, thus has suffered.
I don't agree with them, it's just the job i'm doing means i've been involved.
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John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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yeah i can understand it from a business point of view, i wasn't saying that. i wouldn't mind if it didn't cost 50p a min. its cheaper to call india directly.
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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not all of them are 5p per minute, although many are!
As for the cost of staff etc, in comparision a basic technical support agent gets the exchange rate equivelent of £100 per month!
This isn't a huge amount, however when basing that it costs around 50p a pint of beer, £100 for a week in a 5star hotel/resort in Goa. The list can go on.
Their standard of living is poorer than ours, a lot poorer, so £100 is a considerable amount of money.
Call centre can run and pay staff of over 300, for the same size as a uk call centre runnign with 50 staff.
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Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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We got a indian call centre saves loads of money but not very good advert for corporate responsibility putting loads of people out of jobs to pay indians half as much, tis gay.
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John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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i jus want my laptop fixed and not b bent over a table for loads of money 
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NeilRocks
Member
Registered: 20th Oct 03
Location: Walsall West Mids
User status: Offline
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Anyone with Norwich Union car insurance? I wanted to swap my insurance over for a week. Took 30 minutes to get through to the bloody thick woman the other end. Kept getting my reg wrong. Like talking to a fookin' potato.
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l33t corsa
Member
Registered: 14th Aug 01
User status: Offline
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I remember watching Sky News a few months ago when they were critisising companies for moving call centres to India... yet $ky themselves operate them. Gimps.
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stuyw
Member
Registered: 15th May 02
Location: North West Drives: Rev3 MR2 Turbo
User status: Offline
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aren't BT doing the same 
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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yup, soon to move 1/2 there call centres
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l33t corsa
Member
Registered: 14th Aug 01
User status: Offline
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Probably. We're always getting calls from people with Indian accents trying to flog us mobile phones, and most just won't take no for an answer.
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NeilRocks
Member
Registered: 20th Oct 03
Location: Walsall West Mids
User status: Offline
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Just tell em to fook off.
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Ty_Harris
Member
Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
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quote:
Originally posted by l33t corsa
Probably. We're always getting calls from people with Indian accents trying to flog us mobile phones, and most just won't take no for an answer.
They were just calling from Luton
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